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Journal : Journal of Tourism and Creativity

Pemetaan dan Peningkatan Kualitas Layanan Jasa Wisata Pantai Cemara Banyuwangi Firda Rachma Amalia; Tantri Wijayanti; Ninik Sri Rahayu
Journal of Tourism and Creativity Vol 2 No 2 (2018): Tourism and Creativity: Destination Management
Publisher : Diploma Travel Business, Faculty of Social and Political Science, Jember University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/jtc.v2i2.13848

Abstract

Abstract The research aims to determine the quality of tourism services that most affect the satisfaction of visitors and formulate strategies to improve the quality of Banyuwangi Cemara Beach tourism services. This research uses Servqual method of IPA method (importance Performance Analisys) to know the level of importance and satisfaction of visitors, The research used a sample of 30 respondents who are tourists who have been to Cemara Beach. The result of the research is recommendation of improvement that is 1) The strategy related to entertaiment is as follows: Factors attractions are what can be seen, what can be done what funds can be purchased, the addition of information services, and Realization of the development of facilities on the remaining land accompanied by improvement facilities which has existed ; 2) Strategy related to Managerial that is Optimalization of promotion activity online and non-online, Increase of parking area of vehicle, especially four wheel vehicle, Improve quality of service through training for employees and improve management system of Cemara Beach and Coordinate intensively with stakeholders for improvement and sustainable development. Keyword: quality service, IPA, servqual, Cemara Beach Banyuwangi
Analisis Strategi Pengelolaan Sampah di Tiga Lokasi Wisata Kabupaten Banyuwangi Eka Afrida Ermawati; Firda Rachma Amalia; Masetya Mukti
Journal of Tourism and Creativity Vol 2 No 1 (2018): Tourism and Creativity
Publisher : Diploma Travel Business, Faculty of Social and Political Science, Jember University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/jtc.v2i1.13838

Abstract

Abstract: Trash can cause environmental problems if its existence is not handled properly. The ever-increasing garbage dump every year causes many problems to occur in the Final Disposal. This study aims to analyze the condition and distribution of waste that exist in three tourism objects in Banyuwangi, among others in Santen Island, Blimbing Sari and Beach Boom. This study uses SWOT analysis. The results of this study indicate that the cause of the distribution of waste on the beach because many people are used to throw garbage in the river so that household waste brought into the sea and the habit of littering. Although there are some bins in the tourist sites but the existence of the trash is less so functioned and less well maintained so as not to attract tourists to dispose of waste in place. Keywords: Garbage, SWOT, Banyuwangi Beach, Waste Management