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All Journal Indonesian Journal of Geography Interaksi : Jurnal Ilmu Komunikasi INTERNATIONAL JOURNAL ON LANGUAGE, RESEARCH AND EDUCATION STUDIES Edukasi Islami: Jurnal Pendidikan Islam JCRS (Journal of Community Research and Service) JURNAL LENSA MUTIARA KOMUNIKASI Jurnal Pemberdayaan Masyarakat Journal of Oral Traditions PERSPEKTIF Jurnal Ilmiah Ilmu Komunikasi Communique Jurnal Koridor Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal Of Science, Technology & Management (IJSTM) Britain International of Humanities and Social Sciences (BIoHS) Journal International Journal of Educational Review, Law And Social Sciences (IJERLAS) JURNAL ILMIAH GLOBAL EDUCATION KomunikA Seminar Nasional Hasil Riset dan Pengabdian (SNHRP) Indonesian Journal of Multidisciplinary Science Journal Of World Science East Asian Journal of Multidisciplinary Research (EAJMR) Journal of Social Interactions and Humanities (JSIH) Jurnal Prointegrita International Conference on Health Science, Green Economics, Educational Review and Technology (IHERT) International Journal of Scientific Multidisciplinary Research (IJSMR) JURNAL SOCIAL OPINION: Jurnal Ilmiah Ilmu Komunikasi Bashirah Journal of Social Science Utilizing Technology Journal of Environmental and Development Studies Journal of Social Science Utilizing Technology
Suwardi Lubis
Department Of Communication Science, Faculty Of Social And Political Sciences, Universitas Sumatera Utara, Medan, 20155, Indonesia
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Journal : Seminar Nasional Hasil Riset dan Pengabdian (SNHRP)

 1 
The Level of Satisfaction with the Quality of Trans Mebidang Bus Service Yusuf Aulia Lubis; Sirojuzilam Sirojuzilam; R A matondang; Suwardi Lubis
SNHRP Vol. 4 (2022): Seminar Nasional Hasil Riset dan Pengabdian (SNHRP) Ke 4 Tahun 2022
Publisher : LPPM Universitas PGRI Adi Buana

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Abstract

One company that provides buses serving the Medan-Binjai-Deliserdang route is the Trans Mebidang Bus. The services provided include punctuality, cleanliness, wi-fi, and others. Based on the facilities and services provided by the bus manager, the community will provide an assessment of the level of satisfaction of the service. Customer satisfaction can be analyzed using statistical methods. The author determines customer satisfaction with 5 dimensions, namely Reliability, Responsiveness, Assurance, Empathy, and Tangible. This research was conducted by interviewing 50 respondents with 15 questionnaires. From the results of our research, the Reliability dimension answered Good as much as an average of 42 respondents (82 persen), the Responsiveness dimension was 46 persen of respondents (78.5 persen), the Assurance dimension was 34, 67 respondents (69.22 persen), Empathy dimension 26.67 respondents (53.33 persen), Tangible dimension 53 persen, respondents (63.33 persen). So in general, almost all facilities provided by the Trans Mebidang Bus are felt well by customers
Co-Authors A Rahim Matondang AA Sudharmawan, AA Abdul Gafur Abdul Khalik Abdul Rasyid Agus Purwoko Ahmad Pasaribu Amir Wahyu Amran Manurung Anjani, Violita Asfriyanti Asfriyanti Bachtiar Ahmad Fani Rangkuti Badaruddin Badaruddin Batubara, Abdul Karim Berestina Megawati Berkat Buulolo Binsar Panjaitan BR. Sitepu, Septa Devhy Cerianta Dalimunthe, Ritha F. Dwi Lindarto Dwi Novia Sirait Erika Revida Erika Revida ERLINA Erlina Erlina Erlina Erlina Erlina Erlina Febby Christie Br. Ginting Feni Khairifa Hasyimsyah Nasution Heni Pujiastuti Husniati, Ade Muana Hutahaean, Ricky Nelson Ideyanivita, Nadra Iskandar Zulkarnain Iskandar Zulkarnain Kariaman Sinaga Katimin, Katimin Kholil, Syukur Laila Jamilah Lubis Larosa, Lutherman Lastri Lolyta Sihombing Liasta Ras Menda Sebayang Lubis, Faris Yusuf Lubis, Khairuddin Lubis, Yusuf Aulia Lusiana Andriani Lubis Maas, Linda Trimurni Marlina Marlina Marlon Sihombing Matondang, Andi Timbang Megawati Moh. Hatta Mucklis Mucklis Muhammad Hafiz Pulungan Mulyana, Afriani Eka Nenny Rosalinda Siburian Nirfalini Aulia4, Dwira NISA, JANNATUN Nurhawati Simamora Pohan, Riko Andika Rahmat Pohan, Syafruddin Pohan, Syafrudin Pratiwi, Amy Pulungan, Muhammad Hafiz Purba, Mhd Hafizal Ashari R A matondang Raflis Raja Syahputra Ratna Sari Reini A Br Silalahi Ridha Ramadhan, Muhammad Riza Buana Riza Buana Robert Sibarani, Robert Rubino Rubino Rujiman Rujiman Rujiman Sabrin Tinambunan Sakhira Zandi Sakhyan Asmara Saputra, Herry Siagian, Nalom Sihombing, Rano Karno Silviani, Irene Sinar Indra Kesuma Sinulingga, Samerdanta Sirojuzilam Hasyim Sirojuzilam Sirojuzilam Sismudjito . Sofia Sofia, Sofia Suhendri Supriyanto Sutarto Sutarto Syahputra, Helmi Syahrani Devi Syukur Kholil Tarmizi, Muhammad Tinambunan, Sabrin Tirta Utama Sinuhaji Tirta Utama Sinuhaji Trisuyadi, Andri Tua, Raja Maruli Waliono, Waliono Wesli Wesli Yusnadi, Yusnadi