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Journal : Jurnal Manajemen Bisnis Krisnadwipayana

ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH TABUNGAN TANDA 360 BANK OCBC NISP Arief Syah Safrianto
Jurnal Manajemen Bisnis Krisnadwipayana Vol 4, No 1 (2016): Jurnal Manajemen Bisnis Krisnadwipayana
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/jmbk.v4i1.23

Abstract

This research aims to get factual and conceptual information about "analysis of the influence of the quality of service to the satisfaction of the customer's Savings Bank OCBC NISP 360 Marks". The technique used is the technique of observation or survey using a questionnaire (questionnaire) towards Clients Savings Sign 360. A list created by using the Likert scale is structured. Samples taken as many as 100 respondents. The results of the survey and the results of the data processing is done with SPSS. 14.0 obtained research results of simultaneous service quality (tangible, reliability, responsiveness, assurance and emphaty) have a relatively strong contribution towards the satisfaction of the customer. Partially variable reliability has a pretty strong contribution towards the satisfaction of the customer with a positive prediction and happens significantly. The variable responsiveness has pretty strong contribution towards customer's satisfaction with the positive prediction and occurs on a si gnifican.
PENGARUH PELATIHAN DAN PENGEMBANGAN KARIR TERHADAP KINERJA KARYAWAN PT INTERPAK GLOBAL CANINDO BEKASI Rosmalinda Rosmalinda; Arief Syah Safrianto
Jurnal Manajemen Bisnis Krisnadwipayana Vol 9, No 3 (2021): JURNAL MANAJEMEN BISNIS KRISNADWIPAYANA
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/jmbk.v9i3.605

Abstract

The purpose of this research is to discover whether there is an effect of training and career development on employee performance either simultaneously and partially. This study is also to compare and improve the results of previous studies. This study was conducted on 63 respondence at PT. Interpak Global Canindo. Data acquisition was using questionnaire with Likert scale. The sampling technique was using saturated samples. From the result, it was found the fact that training and career development simultaneously and partially have a significant effect on employee performance. furthermore, training and career development partially also had a significant effect on employee performance.
PENGARUH PEMBERIAN JAMINAN KECELAKAAN KERJA DAN JAMINAN KEMATIAN BPJS KETENAGAKERJAAN TERHADAP PRODUKTIVITAS KERJA KARYAWAN PT. MITSUBISHI KRAMA YUDHA MOTORS & MANUFACTURING Arief Syah Safrianto
Jurnal Manajemen Bisnis Krisnadwipayana Vol 5, No 2 (2017): Jurnal Manajemen Bisnis Krisnadwipayana
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/jmbk.v5i2.108

Abstract

In Indonesia the number of occupational accidents shows a fairly alarming number, there are cases of accidents that every day experienced by the workers of every 100 thousand workers. This research aims to analyze the effect of job accident guarantee and death guarantee of BPJS employment on employee productivity at PT Mitsubishi Kramat Yudha Motor and Manufacturing Jakarta, with sample of 97 employees. Adapaun sampling technique used using simple random sampling with SPSS version 18 analysis. The result of this research shows that there is partial influence between work accident to work productivity, there is partial influence between mortality guarantee to work productivity and there is influence between work accident and work death together to work productivity.
PENGARUH KESADARAN MEREK DAN PENGALAMAN MEREK TERHADAP KEPUASAN PELANGGAN (Studi Pada Kegiatan Brand Activation Merek Marina) Imam Wibowo, M.Si; Arief Syah Safrianto,MM.; Stephanus Ario Wibowo
Jurnal Manajemen Bisnis Krisnadwipayana Vol 6, No 3 (2018): JURNAL MANAJEMEN BISNIS KRISNADWIPAYANA
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/jmbk.v6i3.223

Abstract

This study is about The Effect of Kesadaran merek and Brand Experience on Kepuasan pelanggan of Marina brand activation. This study aims to determine the simultaneous and partial effect between kesadaran merek and brand experience on consumer satisfaction of Marina brand activation in Bandung. In this study the sample took 50 respondents using saturation sampling technique, where all of the population became sample. The data that has been obtained tested using multiple linear regression analysis techniques. The results that shown from this study are kesadaran merek and brand experience simultaneous and partial gave positive and significant effect on kepuasan pelanggan, where brand experience has a more dominant effect to kepuasan pelanggan. Thus, it can be concluded that kesadaran merek and brand experience influence kepuasan pelanggan of Marina brand activation participants in Bandung.
PENGARUH KEPUASAAN KERJA DAN LOYALITAS KERJA TERHADAP KINERJA KARYAWAN PT BANK SAHABAT SAMPOERNA JAKARTA Iwan Kurniawan Subagja, SE., MM.; Arief Syah Safrianto
Jurnal Manajemen Bisnis Krisnadwipayana Vol 8, No 2 (2020): JURNAL MANAJEMEN BISNIS KRISNADWIPAYANA
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/jmbk.v8i2.428

Abstract

This study aims to analyze 1) the effect of job satisfaction on employee performance at PT Bank Sahabat Sampoerna KCP Kelapa Gading, 2) the effect of work loyalty on employee performance at PT Bank Sahabat Sampoerna KCP Kelapa Gading, 3) the effect of job satisfaction and job loyalty towards employee performance at PT Bank Sahabat Sampoerna KCP Kelapa Gading. The data used in this study are primary data with a research instrument in the form of a questionnaire. The population in this study were employees at PT Bank Sahabat Sampoerna KCP Kelapa Gading. The sample is 48 respondents. The saturated sampling technique and the analytical tool used in this study is simple and multiple linear regression. The results showed: 1) job satisfaction affected the performance of employees at PT Bank Sahabat Sampoerna KCP Kelapa Gading, 2) work loyalty affected the performance of employees at PT Bank Sahabat Sampoerna KCP Kelapa Gading, 3) job satisfaction and work loyalty affected the performance of employees at PT Bank Sahabat Sampoerna KCP Kelapa Gading.
PENGARUH KOMPENSASI DAN PELATIHAN TERHADAP KINERJA KARYAWAN PT. TAJIRA KARYA PERSADA Intan Angela Rosariani; Arief Syah Safrianto
Jurnal Manajemen Bisnis Krisnadwipayana Vol 10, No 3 (2022): JURNAL MANAJEMEN BISNIS KRISNADWIPAYANA
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/jmbk.v10i3.797

Abstract

The purpose to determine the effect of compensation and training on employee performance PT. Tajira Karya Persada. This research is included in the category of causal associative research using a quantitative approach. The research was conducted by distributing questionnaires all of whom were employees of PT. Tajira Karya Persada. The research method using partially and simultaneous linear regression analysis. The hypothesis states that both compensation and training have a positive and significant effect on employee performance of PT. Tajira Karya Persada.