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Journal : Jurnal Kesehatan Komunitas Indonesia

Literature Review on Patient Satisfaction in Antiretroviral Treatment Services Wijaya, Dodi; Sari, Maya Mustika; Kurniawan, Dicky Endrian
Jurnal Kesehatan Komunitas Indonesia Vol 3 No 1: April 2023
Publisher : Al-Hijrah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (328.904 KB) | DOI: 10.58545/jkki.v3i1.109

Abstract

Satisfaction is a feeling of pleasure or disappointment arising from comparing the perceived performance of results/products with their expectations, and patient dissatisfaction with antiretroviral (ARV) treatment services will harm people with HIV/AIDS. This study aims to determine the level of satisfaction and the factors that influence satisfaction in ARV treatment services. This study uses a literature review with DOAJ, PubMed, ScienceDirect, and Springer databases. In 13 articles analyzed, two findings discussed the level of satisfaction and factors influencing patient satisfaction. The level of satisfaction with ARV treatment services is relatively high; on average, all patients are delighted. Factors influencing patient satisfaction are divided into sociodemographic, individual, nurse or health worker, health service, and environmental factors. Every country or every health service has different services; the level of satisfaction with ARV treatment services also varies because several factors influence it; it is necessary to improve the quality of service by improving the planning of facilities and infrastructure, good time management, arrangement of resources, facilities and work environment. Provide guidance and training to health workers. HIV/AIDS patients need not be afraid to seek treatment and are more open to expressing complaints to nurses or health workers.
Co-Authors Aditya Bintang Imani Afandi, Alfid Ahmad Rifai Aisyah, Rifanti Dwi Alfid Tri Afandi Alfid Tri, Afandi Angela Irena Junanda Anisah Ardiana Anisah Febrian Nabila Anisah, Ardiana Arif Gustyawan Arif Gustyawan Arifatunnahriyah, Octavia Atifah Adha Manurung Az-Zuhri, Miratul 'Uzaimah Aziz Putra Adhitama Azkiel Fikrie A’Jalil Achbab Bagus Pria Utama Bahri, Dinar Auliyatul Baiq Lily Handayani Baskoro Setioputro Damiri, Dini Desfiani, Yofita Refvinda Dewi Kartikawati Ningsih Diyah Ayuningrum Amini Dodi Wijaya Efendi, Anggit Drajad Emi Wuri Wuryaningsih Enggal Hadi Kurniyawan Fadhilla, Ailsa Ayu Fajar Nur Aufar Faza, Nadhira Grandisya Justitia Purwanto Handoko, Yudho Tri Harishoh, Liana Wafdatul Heri Kristanto Heri Kristanto Hersanti Maulia Putri H Ika Nilasari Indra Sarosa Indrasasi, Adzraa Sadira Ranu Isyroq, Haidar Fadhilatin Jannah, Latifah Nur Kholifatu Rosyidah Kurnia Rahmawati Lantin Sulistyorini Liandini, Sheila Anugrah M. Nur Khamid M. Nur Khamid M. Nur, Khamid Maharani, Ceria Dwi Karla Maulidia, Aulia Melani Adelia Efendi Meri Katrin Dwi Cayani Mochammad Imron Awalludin Modest, Bunga Misselvy Lovely Muhamad Zulfatul A’la Muhammad Nur Khamid Muhammad Nur, Kholid Rosyidi Muliyanti, Ni Made Arik Musta’adah, Iftitatul Mutiara Baiq Qatrunnada Nabila Meyra Anindita Naela Farah Anisa Nasywa, Adinda Nindy Dwi Maharani Nisa, Indika Khoirun Novita, Reza Nurfatekha, Esa Darma Nurfika Asmaningrum Nurfika Asmaningrum Nurfika Asmaningrum Nurfika Asmaningrum Pamela, Cyrilla Ayu Prestasianita Putri Putri, Chicha Amilia Ramadhan, Ibadillah Hilmy Dzulfiqar Retno Purwandari Retno Purwandari Retno, Purwandari Rifa’i, Achmad Rodiyatul Fitriyah Rosyidi Muhammad Nur, Kholid Rusmawati, Adinda Athalia Salsabila, Yolanda Nandin Sari, Maya Mustika Sasi, Nugroho Pamungkas Setyoningsih, Dies Rut Siti Kusnul Kotimah Susanti, Nadia Indri Tia Rachman Cahyaningrum Titin Andri Wihastuti Trisnawati, Dian Umi Latifah Utama, Bagus Pria Yanti, Nurhalida Indra Yiyi Adelia Yulia Kurniawati Yusnitasari, Engelina Yuzqi Rizqullah