Article Per Year (5 Year)
p-Index From 2020 - 2025
3.964
P-Index
This Author published in this journals
All Journal Niagawan Jurnal Scientia Akrab Juara : Jurnal Ilmu-ilmu Sosial International Journal of Social and Management Studies (IJOSMAS) Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) Journal of Economics and Business Letters Jurnal Administrasi Bisnis (J-Adbis) Jurnal Ilmu Ekonomi Manajemen dan Akuntansi Jurnal Sistem Informasi dan Teknologi (SINTEK) Jurnal Media Akademik (JMA) Jurnal Manajemen dan Administrasi Antartika J-CEKI Jurnal Ekonomi, Manajemen, Akuntansi Sintek Kuwera
Peter Rajagukguk
Fakultas Ekonomi Dan Bisnis, Universitas Bina Sarana Informatika, Jakarta
Religion Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Social Sciences Other

Published : 23 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search
Journal : Akrab Juara : Jurnal Ilmu-ilmu Sosial

 1 
PENGARUH PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PT KRISTA PESONA ADIBUSANA JAKARTA Pater Rajagukguk; Feri Kartawijaya
Jurnal Akrab Juara Vol 4 No 1 (2019)
Publisher : Yayasan Akrab Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Every customer would want satisfaction in receiving a service. Customer satisfaction can be achieved if customers receive services in accordance with the required and expected. This study aims to analyze the effect of service on customer satisfaction at PT Krista Pesona Adibusana Jakarta conducted for five working days with the number of visitors 102. By using the formula Al-Rashid, set sample of 50 customers. Sampling technique using simple random sampling method. From the stastistic analysis with the help of spss version 22, conducted correlation test, regression test and test of determination. The results showed that there is a significant influence between service variables on customer satisfaction variables. So the service is a very important thing to note for customer satisfaction
TELAAH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA BPJS KETENAGAKERJAAN JAKARTA Pater Rajagukguk; Hardani Hardani; Bambang Haryono; Arief Fadholi
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol 5 No 4 (2020): November
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pelayanan jasa merupakan kegiatan yang dimaksudkan untuk memberikan kepuasan kepada pelanggan dalam pemenuhan kebutuhannya berupa kemudahan, kecepatan, dan kenyamanan. Pelanggan yang merasa mendapatkan layanan yang prima tentu akan merasa puas, demikian juga sebaliknya. Penelitian ini bertujuan untuk mengetahui pengaruh pelayanan terhadap kepuasan pelanggan dengan studi pada nasabah BPJS Ketenagakerjaan cabang Grogol jakarta dengan jumlah responden sebanyak 40 orang, dengan teknik random sampling. Bentuk penelitian deskriptif kuantitatif dengan metode pengumpulan data; observasi, wawancara, kuesioner dan studi dokumentasi. Analisis data menggunakan uji korelasi, regresi dan determinasi dengan pengolahan data menggunakan software SPSS 22. Hasil penelitian menunjukkan nilai koefisien korelasi sebesar 0,978 artinya terdapat hubungan yang sangat kuat anatara kualitas pelayanan terhadap kepuasan pelanggan. Uji Koefisien regresi diperoleh persamaan Y= -1,303+1,035X. Hasil koefisien determinasi sebesar 95,7% yang menunjukan bahwa terdapat pengaruh yang signifikan antara variabel kualitas pelayanan terhadap variabel kepuasan pelanggan. Pelayanan dyang diberikan bagian customer service pada nasabah BPJS Kesehatan Jakarta memberikan kepuasan bagi para nasabanya.
ANALYSIS OF MOTIVATION AND CAREER DEVELOPMENT ON THE PERFORMANCE OF EMPLOYEES OF THE MINISTRY OF MARITIME AFFAIRS AND FISHERIES JAKARTA Peter Rajagukguk; Nurhadi; Dedi Supriadi; Seno Sudarmono Hadi
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 10 No. 2 (2025): Mei
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the Influence of Career Development and Motivation on Employee Performance at the Ministry of Maritime Affairs and Fisheries at the Jakarta Apparatus and Organization Human Resources Bureau. This type of research uses quantitative descriptive research with a questionnaire method. The sampling technique uses saturated sampling where all members are used as a sample, namely 65 respondents. The results of the study showed that the regression equation Y = 20.532 + 0.338 X1 + 0.312 X2 partially had a positive and significant effect on employee performance. Simultaneously, career development and motivation had a positive and significant effect on employee performance with an R square value on the determination test of 0.494 so that career development and motivation affected employee performance at the Ministry of Maritime Affairs and Fisheries in the human resources bureau, apparatus and organization 49.4%, including the moderate category.
Co-Authors Arief Fadholi Bambang Haryono Bambang Haryono Bambang Haryono Bambang Haryono Dedi Supriadi Dedi Supriadi Dedi Supriadi Dedi Supriadi Feri Kartawijaya Ferry Kartawijaya Fransiska Meliana Putri Hadi Sudarmo Hardani Hardani Hardani Hardani Isroni , Isroni Isroni Isroni Isroni Isroni Isroni Isroni Jayawarsa, A.A. Ketut Kusumaningrum, Aliffah NURHADI Nurhadi Nurhadi seno sudarmono Hadi Simanjuntak, Sherina Putri Suparti Suparti Suparti Suparti Supriadi , Dedi SUSANTI Susanti Susanti Wahyu Purnomo, Martinus Woro Dwi Hartanti Woro Dwi Hartanty Woro Dwi Hastuty Yundari, Yundari