Claim Missing Document
Check
Articles

Found 2 Documents
Search

Perancangan dan Implementasi Self Assessment Untuk Sertifikasi ISO 9001:2015 Menggunakan Metode Baldrige Scoring Benedictus Rahardjo
Jurnal Media Teknik dan Sistem Industri Vol 3, No 1 (2019)
Publisher : Universitas Suryakancana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35194/jmtsi.v3i1.423

Abstract

Abstract—X company is a kind of service company in the plating area. The aim of this research is designing a self-assessment checklist regarding to the requirement of ISO 9001:2015 quality management. Actually, this company has implemented the ISO 9001:2015, however they never did the internal audit. In the purpose of doing the internal audit, it needs a self-assessment checklist to help each department in recognizing their lack of document. The checklist is made based on the requirement of clause 4 until 10 in ISO 9001:2015. The scoring category in the checklist is modified based on Baldrige scoring in process and result dimension. The result of this research is the gap analysis presented from clause 4 until 10 in percentage, which are 68,57%, 80%, 64,44%, 80%, 71,6%, 82,67%, and 55,56%, respectively.Keywords: Quality Management System, ISO 9001:2015, Baldrige Scoring Abstrak— Perusahaan X adalah sebuah perusahaan yang bergerak di bidang jasa pelapisan logam (plating). Penelitian ini bertujuan untuk perancangan checklist self-assessment terkait dengan kepentingan untuk melengkapi persyaratan sistem manajemen mutu ISO 9001:2015. Perusahaan ini sebenarnya telah menerapkan ISO 9001:2015, akan tetapi belum pernah melakukan audit internal. Dalam rangka melakukan audit internal, maka dibutuhkan sebuah checklist self-assessment untuk membantu tiap departemen mengetahui kekurangan dokumen yang ada. Dalam penelitian ini dirancang sebuah checklist self-assessment yang berdasarkan persyaratan klausul 4 hingga klausul 10 sesuai dengan sistem manajemen mutu ISO 9001:2015. Pada checklist ini, kategori penilaian yang digunakan adalah modifikasi dari kategori penilaian Baldrige pada dimensi proses dan hasil. Hasil dari penelitian ini diperoleh persentase analisa gap dari klausul 4 hingga klausul 10, berturut-turut adalah 68,57%, 80%, 64,44%, 80%, 71,6%, 82,67%, 55,56%.Kata kunci: Sistem Manajemen Mutu, ISO 9001: 2015, Penilaian Baldrige
Pengukuran Tingkat Kepentingan Pelanggan Food Court Galaxy Mall Surabaya dengan Metode Kano Model Benedictus Rahardjo; Yosafat Cahaya Putra Limantara; Tania Nano Cahyono; Robert Yunior Anthoni
Jurnal Media Teknik dan Sistem Industri Vol 2, No 1 (2018)
Publisher : Universitas Suryakancana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35194/jmtsi.v2i1.271

Abstract

Abstract— The research conducted focuses on the services provided by Galaxy Mall Surabaya regarding the food court. Food court is a place for customers to buy food in addition to the existing food stores, so the food court has an important role in the economy of a mall. The study was conducted to find out what things are considered important and must be in a food court, especially in Galaxy Mall Surabaya. This is gained through functional and dysfunctional questions. The study was conducted by distributing an online questionnaire. Questionnaires are distributed to 100 respondents from various backgrounds and know the food court of Galaxy Mall or have used the facility. The results obtained show that the factors asked have been applied by the Galaxy Mall well. The results of data recaps performed show that functional and dysfunctional questions on Kano Model produce indifferent result. These results are obtained in all functional and dysfunctional questions. Therefore, Galaxy Mall is able to apply the services that are important only in the management of his food court.Keywords: Importance Measurement; Service Quality; Kano Model; Indifferent