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All Journal Ikonomika : Jurnal Ekonomi dan Bisnis Islam Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan International Journal of Supply Chain Management Jurnal Mantik Jurnal E-Bis: Ekonomi Bisnis ANALISIS - SCIENTIFIC JOURNAL OF ECONOMICS, MANAGEMENT, BUSINESS, AND ACCOUNTING Journal of Management - Small and Medium Enterprises (SME's) The World of Public Administration Journal The World of Business Administration Journal juremi: jurnal riset ekonomi Journal of Islamic Business and Economic Review (JIBER) Share: Jurnal Ekonomi dan Keuangan Islam International Research of Economic and Management Education Nomico ADM : Jurnal Abdi Dosen dan Mahasiswa Journal of Islamic Economy Journal of Islamic Economic and Law (JIEL)
Ronaldo, Reza
Sekolah Tinggi Ekonomi Dan Bisnis Islam Lampung
Religion Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Transportation Other

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Journal : Jurnal Mantik

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Modelling Quality of Service Rahayu Tri Utami; Reza Ronaldo; Eva Rahmawati
Jurnal Mantik Vol. 5 No. 4 (2022): February: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

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Abstract

This research was conducted because of the increasing number of customer complaints at the Mobile Store in Ukui, this shows that customer satisfaction at the Mobile Store in Ukui is low. Therefore, the research objective is to analyze the effect of physical evidence, reliability, responsiveness, assurance and empathy on customer satisfaction. The research sample is 86 respondents. By using purposive sampling method is a sampling technique that uses certain criteria. This study uses multiple linear regression analysis tools. The results of this study indicate that physical evidence, responsiveness, and empathy have a significant effect on customer satisfaction and assurance while empathy has not effect on customer satisfaction.
Co-Authors Abdul Qodir Zaelani Abiyajid Bustami Ahmaddien, Iskandar Alaaraj, Hasan B. Basrowi Basrowi, B. Cakranegara, Pandu Adi Edy Setiawan Eva Rahmawati Fadoli, Fadoli Hasan Alaaraj Judijanto, Loso Karsim, Karsim Kusman Yuhana M. Rizal Maulini, Yul Maya Meilia Meilia, Maya Muhammad Iqbal Fasa Putri, Mutiara Eka RINI RINI SARI, YESSI AVITA Subagja, Agus Dedi Sumadi Buton Suparman, Ade Syaiful Anam Utami, Rahayu Tri Yofy Syarkani Yul Maulini Yul Maulini Yulmaulini Yulmaulini Yulmaulini, Yulmaulini