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All Journal Jurnal Kesehatan Reproduksi Journal of Economics, Business, & Accountancy Ventura Journal of Business & Banking JBMP (Jurnal Bisnis, Manajemen dan Perbankan) MABIS: Manajemen dan Bisnis Jurnal Ilmu Manajemen JURNAL EKSBIS Revitalisasi : Jurnal Ilmu Manajemen Public Corner Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Indonesian Journal of Laboratory Jurnal Abdimas Sangkabira International Journal of Social Science Jurnal Kedaymas Borobudur Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) International Journal of Management, Economic, Business and Accounting Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Basuki Rachmat
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Journal : Dinasti International Journal of Economics, Finance

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The Influence of Health Service Quality, Perceived Value, and Perceived Price on Patient Loyalty and Patient Satisfaction Jannah, Weni Miftachul; Rachmat, Basuki
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 5 (2025): Dinasti International Journal of Economics, Finance & Accounting (November - De
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i5.5158

Abstract

This study aims to analyze the influence of health service quality, perceived value, and perceived price on patient loyalty and satisfaction at the Benowo Community Health Center in Surabaya. The method used is a quantitative approach with explanatory research. Data were collected through a closed-ended questionnaire administered to 397 respondents and analyzed using the Partial Least Square-Structural Equation Modeling (PLS-SEM) method with SmartPLS 4.0. The results of the study indicate that healthcare service quality, Perceived Value, and Perceived Price have a positive and significant influence on patient satisfaction and loyalty. These findings emphasize the importance of professional service, appropriate pricing, and perceived value in building loyalty toward public health services. This study suggests improving service quality based on empathy, price transparency, and leveraging digital technology as strategies to strengthen patient satisfaction and loyalty.
Co-Authors ,, Indrayati Al Widyo Purwoko Al-Hanaan, Muhammad Fadhlillah Azzahra, Salwa Sabili Bambang Kasatriyanto Burhanudin Dadang Suwanda Dhorifi, Ahmad Eddy Chandra Eljawati Emma Yulianti Erlinda, Sela Sefrina Ernawati, Widi Dwi Fadia, Nevy Farah Alya Abidah Hadi Ashar Harry Widyantoro Ima Kristanti Jannah, Weni Miftachul Kamaluddin, Ahmad Leliek Agung Haldoko Mochamad Nurhadi, Mochamad Noviati Fuada Putri Ayu Berlianingtyas Rahayu Lestari, Melati Ronny Ronny Ronny Rr. Iramani Salatun, Ria Andriatna Silvester Ferreira Soedarso, Elvyra Handayani Soni Harsono Sri Rahayu, Karisma Sri Wahyuni Sungkunen Purba Tarishah Zahmita Davina Haryono Tjahjani Prawitowati Totih Ratna Sondari Setiadi Tri Puspitasari Trisa Indrawati Wahyudi Wahyudi Winda Diah Puspita Rini Yusna, Yusna