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All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI MEDIA KOMUNIKASI TEKNIK SIPIL Journal The Winners CommIT (Communication & Information Technology) Nomosleca Jurnal Terapan Abdimas ComTech: Computer, Mathematics and Engineering Applications Bina Teknika Akrab Juara : Jurnal Ilmu-ilmu Sosial STUDI PELAKSANAAN SELFMEDICATION PADA PENDERITA DIARE BERDASARKAN TINGKAT PENGETAHUAN MASYARAKAT PESISIR KECAMATAN SOROPIA KABUPATEN KONAWE Journal of Maritime Empowerment JEBDEKER: Jurnal Ekonomi, Manajemen, Akuntansi, Bisnis Digital, Ekonomi Kreatif, Entrepreneur Zona Manajerial: Program Studi Manajemen (S1) Universitas Batam Jurnal Pengabdian Ibnu Sina SCIENTIA JOURNAL : Jurnal Ilmiah Mahasiswa
Raymond Raymond
Computer Science, Faculty of Computing and Media, Bina Nusantara University Jl Hang Lekir I No. 6, Jakarta 10270
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Other

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Journal : SCIENTIA JOURNAL : Jurnal Ilmiah Mahasiswa

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FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUTUSAN PEMBELIAN FURNITURE PADA PT SAF MITRA ABADI DI KOTA BATAM andika, andika andika; Raymond, Raymond
SCIENTIA JOURNAL Vol 3 No 3 (2021): Volume 3 Nomor 3 2021
Publisher : LPPM Universitas Putera Batam

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Abstract

As we know, the development of the furniture business in Batam City in the early twenty-first century has been developing very rapidly and is still undergoing a process of continuous development. This encourages the emergence of many new types of businesses that can become one of the threats for PT Saf Mitra Abadi. PT Saf Mitra Abadi is a company engaged in the field of furniture that has been established since 2009 in Batam City. The purpose of this study is to determine whether there is an influence between promotion, service quality and product quality partially and simultaneously on consumer purchasing decisions at PT Saf Mitra Abadi. In this study, the authors used a descriptive quantitative research method using 155 populations. In this study, the authors used the Simple Random Sampling technique in determining the population used. SPSS (Statistical Product and Service Solution) version 25 is a program used by the author to process data obtained from respondents. The results in this study indicate that there is a positive and significant influence between promotion, service quality and product quality partially and simultaneously on the consumer purchasing decisions of PT Saf Mitra Abadi.
PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN DI PT RODAMAS MAKMUR MOTOR BATAM Emrila, Jeni Lezi; Raymond, Raymond
SCIENTIA JOURNAL Vol 3 No 3 (2021): Volume 3 Nomor 3 2021
Publisher : LPPM Universitas Putera Batam

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Abstract

Busines was a way of changing profits and driving the country's growth. The things that company need to consider in achieving success are qualities of product and qualities of services causes these is many thing may influenced costomer satisfactions for that companie. The goal of this studies is to determined the influences of product quality and services qualities on customer satisfactions at PT Rodamas Makmur Motor Batam. The designing of this studies use researchs designing and quantitatifiying causality researches method. The collections of data technique by distributed questionnaire to 165 respondents. The analys of datas technique used validities, reliabilities, normalities, multicollinearities, heterocedasticities, linear regressions analys, ttest and Ftest throughs the applications of SPSS versions 25. The result of this studies indicated that products qualities (X1), service quality (X2) have significant by partial and simultan are significant influence on the customer satisfaction (Y). Determinations coefficients test result showing that product quality (X1), service quality (X2) with 55.6 percents, whiles the remaining 44.4 percents are influencing by others variables is not examining in this researchs.
PENGARUH PROMOSI JABATAN, INSENTIF DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN PT ALCO DANA MANDIRI Alafiah, Siti; Raymond, Raymond
SCIENTIA JOURNAL Vol 4 No 4 (2021): Volume 4 Nomor 4 2021
Publisher : LPPM Universitas Putera Batam

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Abstract

Along with that developments this business worlds and also increasingly tough competition, a company must do something to survive and achieve the goals that have been previously set. Human resources (HR) are important at company cause humans resourcing will affect the desired output of the company, qualified employees are an advantage for a company, This study aims to determine the effect of job promotion, incentives and work motivation on the performance of PT Alco Dana Mandiri employees. That studies uses quantitative research methods where questionnaires are distributed as instruments in collecting data. This type of research is quantitative research. The population of this research is all employees who work at PT Alco Dana Mandiri, amounting to 116 people. The sampling technique that the researcher uses is the saturated sampling technique, where the data being tested is sourced from the entire population of employees with a total of 116 respondents. Data were collected and tested using SPSS version 26. The results showing this the variables of job promotion, incentives and work motivation simultaneously had a significant effect on employee performance at PT Alco Dana Mandiri.
PENGARUH KUALITAS PELAYANAN DAN CITRA PERUSAHAAN TERHADAP KEPUASAN NASABAH PT BPR KEPRI BATAM Juwanda, Rezky; Raymond, Raymond
SCIENTIA JOURNAL Vol 4 No 4 (2021): Volume 4 Nomor 4 2021
Publisher : LPPM Universitas Putera Batam

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Abstract

Financial institutions that only accept deposits in the form of savings or time deposits are then channeled back through a system of investment credit loans, worked capital loans and trade credits. For this reason, every bank can attract customers at various way, one of which are the good service quality. A very important factor is about the quality of service because the quality of service can attract customers with the products offered. These studies aims determining the effect of Service Quality and Corporate Image on Customer Satisfaction at PT BPR Kepri Batam. This researches designed using researches designed and quantitative causality research methods. Data collection techniques by distributing questionnaires to 165 customers of PT BPR Kepri Batam. The data analys technique using analys of validities, reliabilities, normalities, multicollinearities, heteroscedasticities, linear regression analys, t test and F test through the SPSS version 23 application. The results of these studies are indicated that Service Quality (X1), Company Image (X2) partially and simultaneously significant effect on Customer Satisfaction (Y). The coefficients of determination test results show that Service Quality (X1), Corporate Image (X2) are 87.6 percent, while the remaining 12.4 percent is influenced by other variables not examined in this study.
PENGARUH CRM DAN KEPUASAN KONSUMEN TERHADAP LOYALITAS PELANGGAN PADA ONLINE SHOPE JOSHSTORE BATAM sari, Ratna; Raymond, Raymond
SCIENTIA JOURNAL Vol 4 No 4 (2021): Volume 4 Nomor 4 2021
Publisher : LPPM Universitas Putera Batam

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Abstract

Online shop contend in selling items depending on the situation today with their individual attributes to draw in however many clients as could be allowed to purchase their items and feel fulfillment with the items they get. This investigation plans to dissect the impact of CRM and consumer loyalty on client faithfulness at Online Shope Joshstore Batam. The sort of exploration utilized is quantitative examination with a populace of 130 individuals. The instrument used to gather information is a poll. The testing method taken is a soaked example. The information is prepared utilizing SPSS rendition 25 with the aftereffects of the examination realized that t check > t table is 6.018 > 1.656 with an importance worth of 0.000 <0.05, t tally Consumer Satisfaction is known > t The table is 7.522 > 1.656 with a meaning of 0.000 < 0.05. Furthermore, there is CRM and Customer Satisfaction together have a positive and huge impact on client devotion. It is demonstrated by the aftereffects of the F (concurrent) test with a worth of (F tally) 127.341 > 2.67 (F table) with a huge worth at 0.000 < 0.05. Furthermore, the R Square worth is 0.667
PENGARUH PROMOSI, DESAIN TEMPAT DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN DISETARA COFFEE BATAM BAHRI, NUR IRPAN; Raymond, Raymond
SCIENTIA JOURNAL Vol 4 No 4 (2021): Volume 4 Nomor 4 2021
Publisher : LPPM Universitas Putera Batam

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Abstract

This study aims to analyze the effect of promotion, place design and service quality on coffee purchasing decisions at Setara Coffee Batam. This type of research is a quantitative research, using purposive sampling as many as 100 respondents, processed using SPSS version 25 with the results of the study known that the t- count is 4.088 > 1.664 and the significance value is 0.000 < 0.05, which means that promotion has a positive and significant effect on purchasing decisions. The design of the place is known to have t-count -1.425 < 1.664 and a significance value of 0.157 > 0.005, which means that the design of the place has no effect on purchasing decisions. The quality of service is known to t-count 6.972 > 1.664 and a significance value of 0.000 < 0.05, meaning that service quality has a positive and significant effect on purchasing decisions. Then there is a positive and significant influence simultaneously (together) between promotion, place design and service quality on consumer purchasing decisions at Setara Coffee Batam can be seen from the F value of 103.175 (F count) > 2.70 (F table) with significance value 0.000 < 0.05.
PENGARUH PERSEPSI HARAPAN DAN SERVICE EXCELLENCE TERHADAP KEPUASAN PELANGGAN MEREK LOIS DIKOTA BATAM Larenza, Rozy; Raymond, Raymond
SCIENTIA JOURNAL Vol 4 No 4 (2021): Volume 4 Nomor 4 2021
Publisher : LPPM Universitas Putera Batam

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Abstract

The improvement of life is currently increasing, turning into a more modern lifestyle pattern. This is what makes companies compete for market share. Customer satisfaction is a benchmark for a company to achieve the desired process. This study examines and analyzes the effect of perceived expectations and service excellence on Lois brand satisfaction in Batam. type of research is a quantitative thesis. The population in this study are customers who visit and shop The.sample.used in this study was100 people. Perception shows the tcount value of 0.0604 with a significance of 0.0547 > 0.05, the tcount value is greater than the ttable value (0.604 > 1.98498), the regression coefficient has a positive value of 031 or 31%. then the hypothesis is rejected, meaning that the perception variable partially has no significant effect on satisfaction. multiple regression on the expectation variable (X2) of 0.581 has a positive and significant effect on customer satisfaction. This can be seen from the significance of 0.000 <0.05 and the t-count value of 5.088> t-table of 1.98498 which means the hypothesis is accepted. Service excellence has a significant effect with a t-test of 0.000 less than 0.05 and a t-count value of 4.884 > ttable 1.98498 which means the hypothesis is accepted. Keywords: perceptions;expectations;service excellence;customer satisfaction.
Co-Authors Aazokhi Waruwu Adhila, Bella Tasya Adhila Aditya Eka Putra, Aditya Eka Alafiah, Siti andika, andika andika Awang, Osel Dharmawan BAHRI, NUR IRPAN Bahtiar S. Abbas Bryan Bryan Christi, Aisya Ci, Angela Mari Dedi Gunawan Putra, Dedi Gunawan Dian Lestari Siregar, Dian Lestari Emrila, Jeni Lezi Ginting, Henndy Gracia Rachmi Adiarsi Hamdi, Alhilal hanifah hanifah Hendrarsakti, Jooned Honni Honni, Honni Ida Ratna, Ida Ikhwan, Nuzul Indrawan, Mohamad Gita Johni, Johni Joshua, Felix Juwanda, Rezky Kang, Hendra Kareem, Zidan Dwi Khalfani Kelvin Kelvin Kennedy, Kalon Khosasih, Agustian khu, andika Larenza, Rozy Leslie, Kellie Lestari Siregar, Dian Lutfhi, Andi Mulyadi Luthfi, Andi Mulyadi Malahayati Rusli Bintang Mayzura, Dyla Meiliana Meiliana Mirta Fera Ngaliman, Ngaliman Nurul Hilda Syani Putri Prawita, Nihan Priyo, Aaron Nicholas Rajagukguk, Happy Dinawaty Ratna Sari Raynaldi Raynaldi, Raynaldi Risnawati Risnawati Rudy Bekti Saputra, Deva Giovani Sari, Desi Indah Sarmini Satriawan, Bambang Sri Yanti Suharjito Suharjito, Suharjito Suwati, Suwati Tan, Wendi Tandiono, Andy tania, tania Willson, Willson Windayati, Diana Titik Yohana, Selvi Yuanita FD Sidabutar