Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : Media Kesehatan Masyarakat Indonesia

Maturity Level of Patient Safety Culture in Makassar City Hospital Syahrir Andi Pasinringi; Fridawaty Rivai; Irwandy; Siti Fatmala Rezeki
Media Kesehatan Masyarakat Indonesia Vol. 17 No. 2: JUNE 2021
Publisher : Faculty of Public Health, Hasanuddin University, Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (236.215 KB) | DOI: 10.30597/mkmi.v17i2.13856

Abstract

The maturity of a patient safety culture is a step in developing a hospital patient safety culture. This research aims to determine the maturity level of patient safety culture in Makassar City hospitals. Furthermore, it is a quantitative study with a cross-sectional approach and was carried out at Public and Private Hospitals with the 2012 KARS Plenary level accreditation status in 2020. The purposive sampling method was used for the selection of the study locations and the selected hospital was the RSUD Haji Makassar, Hasanuddin University Hospital Makassar (belonging to the Ministry of Education and Culture), and Awal Bros Makassar Hospital (privately owned). The determination of the sample size was adjusted to the total number of employees of the hospital in which the research wasperformed, namely about 474 samples. The data collection tool contains a patient safety culture questionnaire based on the MaPSaF (Manchester Patient Safety Framework) instrument containing 5 levels of patient safety culture. The results showed that the maturity level of the patient safety culture in Makassar City hospital, the generative category was the largest choice, namely 391 respondents (82.5%) and the least in the reactive category was 1 respondent (0.2%). The three hospitals have maturity levels of patient safety in the generative category. It is hoped that the Makassar City hospital will be able to maintain the maturity of patient safety culture by paying attention to teamwork and responsibility by implementing a patient safety culture.
Hubungan Mutu Pelayanan dengan Kepuasan Pasien di Instalasi Rawat Inap Rumah Sakit Ibnu Sina YW-UMI Fridawaty Rivai; Syalwinda Lestari; Khalid Shaleh
Media Kesehatan Masyarakat Indonesia Vol. 16 No. 1: MARET 2020
Publisher : Faculty of Public Health, Hasanuddin University, Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (592.44 KB) | DOI: 10.30597/mkmi.v16i1.9068

Abstract

Making patients satisfaction as the main orientation is one of the characteristics of quality health service. This study aims to analyze patient satisfaction in relation with respondent characteristics and dimensions of service quality. This research was quantitative study with cross sectional approach on Ibnu Sina Hospital. Sample obtained were 242 people selected by consecutive sampling. Data obtained through the results of the distribution of questionnaires which were then analyzed using the Spearman correlation test. The dimensions of technical competence (p = 0.026), effectiveness, efficiency, service continuity, safety, and interpersonal relations with (p = 0.000) were dimensions that have significant relation. The dimensions of access to services (p = 0.177) and amenities (p = 0.516) were dimensions that have not a significant relation with patient satisfaction. There is a significant relationship in six of the eight dimensions of service quality. Suggestions for this study to improve the aspects of nurses' attitudes and skills, nurse awareness to identify patients, alacrity to patients, communication skills, especially nurses in conveying patient's condition to the doctor, and educate patient about risk accident at the hospital.