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Journal : Jurnal Ilmiah Kesehatan Masyarakat : Media Komunikasi Komunitas Kesehatan Masyarakat

Integration of Islamic Spiritual Care (ISC), Service Quality and Patient Loyalty A Cross-Sectional Study at One of The Islamic Hospitals In Indonesia Sahil, Muhammad Sadik; Ramdan, Iwan Muhamad; Rohmah, Nur
Jurnal Ilmiah Kesehatan Masyarakat : Media Komunikasi Komunitas Kesehatan Masyarakat Vol 17 No 3 (2025): JIKM Vol 17, Issue 3, August 2025
Publisher : Public Health Undergraduate Program, Faculty of Health Science, Universitas Pembangunan Nasional Veteran Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52022/jikm.v17i3.797

Abstract

Background: Islamic spiritual care (ISC) is a holistic religious health service based on Islamic values ​​that emphasizes empathy and friendliness and provides space for patients to perform worship during treatment. This study aims to analyze the correlation between integrating of ISC with the quality of service and patient loyalty, and to determine the most dominant variables influencing patient loyalty. Method: A quantitative study with a cross-sectional design was conducted on 176 outpatients, during February–April 2025 on Siaga Al Munawwarah Islamic Hospital, Samarinda, Indonesia. The measuring instruments used consisted of the Islamic Spiritual Care questionnaire (ISCQ), SERVQUAL (Service Quality Questionnaire), and HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems), which have been proven valid and reliable. Data analysis used the Spearman Rank test and Binary logistic regression Results: The integration of ISCand service quality as good (54,5%) and showed good loyalty (51.7%). There was a significant relationship between integration of ISC and service quality (p = 0.000; r = 0.905), there was a significant relationship between integration of ISC and patient loyalty (p = 0.000; r = 0.787), and there was a significant relationship between service quality and patient loyalty (p = 0.000; r = 0.817). Patient service quality is the most dominant variable influencing patient loyalty (POR = 10.271). Conclusion: Integration of ISC affects service quality and patient loyalty. This finding indicates that ISC needs to be implemented comprehensively and continuously at Siaga Al Munawarrah Islamic Hospital.
Co-Authors Adelita, Rafanda Adrianto, Ratno Agung Pramujiono Agus Yuwono Agustina, Rina Tri Agustini , Rina Tri Agustini, Rina Tri Ahmad Haris Ahmad Yusron, Ahmad Alma Feriyanti Amelia Widya Hanindita Andini, Meylita Andri Joko Purwanto ANDRI KURNIAWAN Andriyani, Asri Anggraeni, Juwita Anggraini, Devica Novia Anggraini, Ike Anita Maulina Annisa Nurrachmawati Ardhianti, Mimas Arizona, Annisa Asrianah, Asrianah Astutik, Erna Puji Astuty, Eny Dwy Athohillah, M. Aulia, Isna Auliya, Jumi Azizah, Mirsa Nur Azkia, Azka Laila Balqis, Salsabila Putri Danisa, Fani Debora, Angelita Novia Dedy Cahyadi, Dedy Denis, Rafael Fernando Diah, Ni Made Dina Amalia Disyanataly, Andi Dyah Fifin Fatimah, Dyah Fifin Dzakira, Tsabita Radhiya Endah Wahyutri Farah Aulia, Farah Fauziyah Fauziyah Febrianshinta, Amara Wahyu Festy Ladyani Mustofa Fika, Fairuz Adna Fitriani, Ananda Aulia Cahya G, Ike Anggraini Ghalya Pikra Ghozali, Cintana Gabrieila Gunawan, Cahyani Eka Putri Gunawan, Ike Anggraini Gutami, Anggie Dia Hanindita, Amelia Widya Hardito, Agus Hasanah, Dina Hasbie, Neno Fitriyani Hasibuan, Juliana Hidayat, Fahri Hulu, Winis Trilian Humnah, Habibah Hutagalung, Modestine Tabitha Ike Anggraeni Indah Fitri Astuti, Indah Fitri Indayani Indriani, Dilla Camara Indriani, Fina Inggriane Puspita Dewi, Inggriane Puspita ISKANDAR Isnani, Nahara Isnaniah, Isnaniah Iwan Muhamad Ramdan Izza Ulumuddin Ahmad Asshofi Jadid, Muhamad Ar-Ruhul Januarsih, Januarsih Jasmawati, Jasmawati Julaikhah, Siti Khabib, Samsul Khalisha, Nailah Khoirunnita, Aulia Kurniawan, Haura Tamara Karin Lasari, Aramika Lestari, Avida Lestari, Ayu Indira Dwika Lies Permana Lusiana Setyowati, Dina M. Athoillah, M. Magfirotul Hamdiah Mahendra, Ahnaf Zaky Marinda, Maya Marini, Rina Marsyanti, Windy Maulana, Ady Maya Marinda Megawati - Mohammad Fikri, Mohammad Muhammad Arifin Muhammad Athoillah, Muhammad Muhammad Iqbal Muhammad, Maghfir Izzani Nabila, Resha Rizqy Nabilah, Nur Annisa Nilnalmuna, Revitalia Nisa, Rizky Khoirun Nugroho, Sulung Nur Rohmah Nuradi, Elaine Keisha Syahputri Nurhakim, Aghim Ilham Nurhavika, Nurhavika Nurrachmawati , Annisa Nurwahyuni, Linda Pakki, Irfansyah Bahruddin Permana , Lies Pradita, Adelia Putri Pramana, Rakhmad Indra Pramesti, Elviana Emilda Dyah Pramudiawati, Olivia Indah Pramudita, Natasya Putri PRAMULIA, PANA Pratiwi, Fennysa Indrilla Prawoto, Eko Cahyo Puspitasari, Syafira Aulia Putri Ansyari, Alya Putri, Valendira Nuraini Putriyanti, Tiara Diva Qodriyah , Qori’atul Laily Rafidah Rafidah Raharjo, Resdianto Permata Rahayu, Agustin Putri Rahmadani, Aulia Tia Rahmanisa, Fatika Rahmawati, Cica Rahmilasari, Giari Ramadhani, Reza Wahyu Ratih Wirapuspita Wisnuwardani Ratna Wati Ratna Wati Riani, Windri Nov' Rismayuti, Salsabila Dwi Aulia Riyan Ningsih Rizqi, Jennisa Rooselyna Ekawati Rosmiati Rosmiati sabil sabil, sabil Sabina, Della Yosellanda Al Sahil, Muhammad Sadik sahri, moch Saidah, Ianatus Salma, Andi Salsabila, Ashila Salwa, Nadiatus Sam, Dela Damarti Sani, Nopi Saputra, Ra’azi Sariyati, Mely Sarwani, Audi Aprilia Satianingsih, Rarasaning Sholeha, Bella Bina siti nurlela Siti Raihanah Suleman, Angellia Suraini, Fiyeri Syarif Hidayatulloh Tambunan, Syebat Triana Taufikurrahman, Moh. Rafli Togatorop, Agus Leonard Transelasi, Fajar Tri Agustini, Rina Tupa, Hildayani Kurlim Ulinnuha, Labib Uruba, Huurul ‘Aina “ Wafiq, Ahmad Ahsanul Wahidullah , Wahidullah Wahyuningsih, Taty Waluyo Waluyo Wardani, Waqiah Nilam Wasino Widiar Onny Kurniawan Wijayanti, Siti Choirul Jannah Dewi Yuni Sulistyowati, Yuni YUSUF FUAD Zaman, Akhamd Qomaru Zuhriyah, Fitri