Article Per Year (5 Year)
p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal Jurnal Inovasi Penelitian Jurnal Pengabdian kepada Masyarakat
Dewi Sri Woelandari PG
Jurusan Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Bhayangkara Jakarta Raya Bekasi
Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Inovasi Penelitian

 1 
ANALISIS KEPUASAN PELANGGAN TERHADAP FASILITAS PELAYANAN PUBLIK PADA PENGGUNA TRANS JAKARTA Agus Dharmanto; Novita Wahyu Setyawati; Dewi Sri Woelandari PG
Jurnal Inovasi Penelitian Vol 2 No 11: April 2022
Publisher : Sekolah Tinggi Pariwisata Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47492/jip.v2i11.1396

Abstract

Public transportation activities are developing so rapidly, so that every public transportation business, one of which is the Trans Jakarta public transportation, is renovating and improving services from all aspects. Where these aspects start from the renovation of the bus stop, comfort, service and security in Trans Jakarta as well as the accuracy of arrival and departure schedules. The forms of service improvement as described above make Trans Jakarta service users feel satisfied. In marketing strategy, to increase sales, an important factor that needs to be considered is the level of customer satisfaction. Monitoring customer satisfaction that is carried out properly is a material for conducting accountable evaluations for decision making related to improving Trans Jakarta services, fulfilling service processes needed by customers, and improving service processes to customers. The purpose of this study is to see the extent to which public service facilities are influenced by the quality of service for trans Jakarta users. In addition, to see how much public service facilities are affected by the quality of service for Trans Jakarta users. The method used in this study is a quantitative method using SPSS 24.0 software
Co-Authors Agus Dharmanto Agus Dharmanto Novita Wahyu Setyawati