Article Per Year (5 Year)
p-Index From 2020 - 2025
2.919
P-Index
This Author published in this journals
All Journal JURNAL EDUCATION AND DEVELOPMENT International Journal of Economics Development Research (IJEDR) Jurnal Ilmu Pemerintahan Suara Khatulistiwa Medium : Jurnal Ilmiah Fakultas Ilmu Komunikasi Visioner: Jurnal Pemerintahan Daerah di Indonesia Jurnal Ilmiah Administrasi Pemerintahan Daerah
Sampara Lukman
Institut Pemerintahan Dalam Negeri
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

Published : 21 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Medium : Jurnal Ilmiah Fakultas Ilmu Komunikasi

 1 
EFEKTIVITAS PENGGUNAAN SISTEM INFORMASI PENGELOLAAN PENGADUAN MASYARAKAT DALAM PEMANFAATAN APLIKASI LAPOR! DI LINGKUNGAN KEMENTERIAN DALAM NEGERI Akhmad Gibran Akbar; Khasan Effendy; Sampara Lukman
Medium: Jurnal Ilmiah Fakultas Ilmu Komunikasi Vol 9 No 2 (2021): Medium Jurnal Ilmiah Fakultas Ilmu Komunikasi Universitas Islam Riau
Publisher : Fakultas Ilmu Komunikasi Universitas Islam Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/medium.2021.vol9(2).10072

Abstract

This research aimed to reveal how is the use of LAPOR! as an Information System in the Ministry of Home Affairs to manage Public Complaints.Researchers used qualitative methods to describe and gain a thorough and in- depth understanding of the use of the LAPOR! in the management of public complaints within the Ministry of Home Affairs. Based on the concept of the effectiveness of the use of information systems using the DeLone and McLean Model, the researcher can conclude that the LAPOR! have a positive impact and have proven effective in handling public complaints. Because with various technological features that allow accurate and real time communication between the reporter and the manager. The LAPOR! application! It is also considered to provide many benefits to the community, seen from the number of complaints received by the Ministry of Home Affairs from year to year which tends to increase.
Co-Authors Agung Ilmu Mangkunegara Akhmad Gibran Akbar Ali Rahman Rumaloak Alifia Pinning Aries Djaenuri Bahrullah Akbar Dairul . Darmawaty Darmawaty Devi Irena Ela Lesmanawaty Wargadinata Ermaya Suradinata Etin Indrayani Fernandes Simangunsong Fitdina Aprianto Iis Sandra Yanti Irma Anitia Dinita Irwan Tahir Khasan Effendy Kurniawati, Layla Kusworo Kusworo Kusworo Madjid, Udaya Maryam Trenggano Melani Pusparani Muflihun Waliulu Muh. Ilham Muh. Ilham Muhammad Akbar Agung Pratama Muhammad Ilham Muhammad Try Ardian Muhi, Ali Hanafiah Murtir Jeddawi Nesty Epa Ngadisah Nila Apriani R. Haitami Lutfiatus Sahlah Renald Christo Lembong Sonia Sugian Triyanto Triyanto Yosya Rizal