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Eko Budi Satoto
Manajemen, Universitas Muhammadiyah Jember Indonesia
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Journal : Relasi : Jurnal Ekonomi

 1 
Pengaruh Komunikasi Interpersonal, Profesionalitas Dan Kompetensi Terhadap Sistem Monitoring dan Kinerja Paramedis Sri Suherning; Toni Herlambang; Eko Budi Satoto
RELASI : JURNAL EKONOMI Vol 19 No 2 (2023)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v19i2.858

Abstract

This study aims to empirically examine the effect of interpersonal communication, professionalism and competence on the monitoring system and paramedic performance. This research was conducted on nurses and midwives who work at the Fatimah Islamic Hospital in Banyuwangi. The research was conducted in April-May 2022. The data collection technique was using a questionnaire. The results showed a positive and significant influence of interpersonal communication on the monitoring system. There is a positive and significant influence of professionalism on the monitoring system. There is a positive and significant influence of competence on the monitoring system. There is a positive and significant influence of interpersonal communication on the performance of nurses. There is a positive but not significant effect of professionalism on the performance of nurses. There is a positive but not significant effect of competence on the performance of nurses. There is a positive and significant effect of the monitoring system on the performance of nurses. There is a positive and significant influence of interpersonal communication on the performance of nurses through the monitoring system. There is a positive and significant effect of professionalism on the performance of nurses through the monitoring system. There is a positive and significant effect of competence on the performance of nurses through the monitoring system.
Pengaruh Fasilitas Rumah Sakit Dan Harga Pelayanan Terhadap Word Of Mouth Melalui Kepuasan Pasien Rina Ari Ruliati; Eko Budi Satoto; Abadi Sanosra
RELASI : JURNAL EKONOMI Vol 19 No 2 (2023)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v19i2.861

Abstract

The purpose of this study was to obtain an in-depth picture and provide empirical evidence regarding the effect of hospital facilities and prices on patient satisfaction through word of mouth. The research location is Fatimah Islamic Hospital Banyuwangi. The number of respondents studied were 100 people. Data collection techniques using a questionnaire. The results showed that hospital facilities had a positive and significant effect on word of mouth at the Fatimah Islamic Hospital in Banyuwangi. The price of service has a positive and significant effect on word of mouth at the Fatimah Islamic Hospital in Banyuwangi. Hospital facilities have a positive and significant effect on patient satisfaction at the Fatimah Islamic Hospital in Banyuwangi. The price of service has a positive and significant effect on patient satisfaction at the Fatimah Islamic Hospital in Banyuwangi. Patient satisfaction has a positive and significant effect on word of mouth at the Fatimah Islamic Hospital in Banyuwangi. Hospital facilities have a positive and significant effect on word of mouth with patient satisfaction as an intervening variable at the Fatimah Islamic Hospital in Banyuwangi. The price of service has a positive and significant effect on word of mouth with patient satisfaction as an intervening variable at the Fatimah Islamic Hospital in Banyuwangi.
Co-Authors Abadi Sanosra Abadi, Taufan Aditya Dimas Pratama Aditya Surya Manggala Ahmad Firdaus, Ahmad Ahmad Izzuddin Amri Gunasti Andri Setiawan Andri Setiawan Anggraeni, Novi Annisa Fitriana Artiantyo Wirjo Utomo Aspirandi, Rendy Mirwan Bakti, Budi Satria Bayu Wijayantini, Bayu Camelia, Mirza Hidayatul Dewi, Nindi Kumala Diah Ayu Lestari, Diah Ayu Duwi Antoro DWI CAHYONO Endang Fatmawati Erna Ipak Rahmawati Gunarto, Daris Hairul Anwar, Hairul Halim, Moh Hamduwibawa, Rofi Budi Herlambang, Toni Hidayatullah, Rachmad Dando Hosen, Hosen Ida Ayu Putu Sri Widnyani Irianti, Lutvia Ragilta Iskandar Umarie Izzudin, Ahmad Krisnadhi Hariyanto, Krisnadhi Laella Wardiah Lien Maulina Mahardika, Husein Satria Maheni Ika Sari Malik , M. Musthabiq Dzikril Masno Marjohan Moh. Halim Moh. Halim Moh. Thamrin, Moh. Mufarida, Nely Ana Muhammad Lutfi Muhtar Muhtar Muhtar Muhtar Murtaliningtyas, Wenny Nanang Saiful Rizal Nathasya, Fara Ditha Nely Ana Mufarida Ni Nyoman Putu Martini G Nursaid Nursaid Nursaid Nursaidah Nursaidah, Nursaidah Nurul Qomariah Onny Purnamayudhia Palupi, Anita Dyaning Paramitha Rakhmawati Permatasari, Desta Intan Pratiwi, Yuli Eka Priyono, Pujo Puspitadewi S, Ira Putra, Alfian Perdana Putri, Mika Masarina Putu Martini, Ni Nyoman Rakhmawati, Paramitha Rendy Mirwan Aspirandi Rendy Mirwan Aspirandi Restian, Yhoni Rina Ari Ruliati Roshida, Alzena Rusdiyanto Rusdiyanto, Rusdiyanto Sahida, Ayunda Septia Wulandari Sarifuddin Setyawan, Ari Sherry Adelia Sofyan Rofi Sri Suherning Sumowo, Seno Susbiyani, Arik Suyanto Suyanto Syah, Aldi Firman Tatit Diansari Reskiputri, Tatit Diansari Taufan Abadi Thamrin, Mohammad Toni Herlambang Toni Herlambang Totok Dwi Kuryanto Trisafe Lukman Candra Umamy, Septy Holisa Umarie, Iskandar Umarie, Winda Islamiyah Valentha, Fangky Vedhia Wati, Agustina Setyo Wenny Murtaliningtyas Widuri, Ayu Winahyu, Pawestri Wulandari, Dwi Agustin Yandari, Aprilya Dwi Yanuar, Setiyo Ferdi Yohanes Gunawan Wibowo Yudyarto, Koeshar Zainullah, Anas Wahyu Zalkha Soraya