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All Journal Journal of Governance Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Surya Masyarakat Jurnal Investasi Jurnal Syntax Transformation Jurnal Surya Masyarakat Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Jurnal Ilmiah Publika Reputation : Jurnal Hubungan Masyarakat Devotion: Journal of Research and Community Service International Journal of Social Service and Research International Journal of Science and Society (IJSOC) Indonesian Journal of Multidisciplinary Science Journal of Social Research COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Journal Of World Science Jurnal Signal Journal of Comprehensive Science Edunity: Kajian Ilmu Sosial dan Pendidikan Journal of Social Science Asian Journal of Management Analytics Jurnal Indonesia Sosial Teknologi Jurnal Indonesia Sosial Sains Journal Research of Social Science, Economics, and Management Jurnal Pendidikan Indonesia (Japendi) Matriks Jurnal Ekonomi, Teknologi dan Bisnis ATHENA: Journal of Social Culture and Society Apollo: Journal of Tourism and Business Indonesian Journal of Advanced Research (IJAR) Equivalent: Jurnal Ilmiah Sosial Teknik IMAGIONARY : Jurnal Seni, Desain dan Multimedia Triwikrama: Jurnal Ilmu Sosial Journal Of Public Policy (Social Politics) Sciences (Polisci) Journal Of Economic Sciences (Ekuisci) Journal of Management, Economic, and Financial Asian Journal of Social and Humanities Jurnal Greenation Sosial dan Politik Aksi Kita: Jurnal Pengabdian Kepada Masyarakat
Siti Khumayah
Universitas Swadaya Gunung Jati
Religion Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Neuroscience Physics Public Health Social Sciences Other

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Journal : Asian Journal of Social and Humanities

 1 
Quality of Public Services with the Utilization of Digital Platforms in Perumdam Salzabila Haryani; Herlina Nur W; Winda Winda; Muhamad Gani Akbar; Siti Khumayah; Khaerudin Imawan
Asian Journal of Social and Humanities Vol. 2 No. 10 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i10.336

Abstract

The government is responsible for providing various aspects of state life, including services to meet health and education needs. The importance of this research is to determine how Perumdam Tirta Darma Ayu uses digital platforms to improve the capabilities of its human resources and solve unsolved problems. The headquarters of the Tirta Darma Ayu Regional Public Company for Drinking Water is the location of this qualitative research. This research collects data through interviews, documentation, and observation. Instead, this study uses the dimensions of strategy, human resource capacity, and service quality. Three suboptimal aspects: reliability, responsiveness, and empathy are the things that many customers complain about. experiencing problems with the complaint service information system that uses digital platforms. According to this study, public service human resources are still less able to use digital platforms. Therefore, the researcher suggests several methods, such as automating quality, building and developing a Service Information system, adding qualified technicians, providing instructions on how to communicate customer wishes, and providing clear and accurate information.
Population Activation Service Through Digital Civil Identification App Fatwa Mutaqin; Angga Kurniawan; Syuban Tri Andoyo; Siti Khumayah; Sri Wulandari
Asian Journal of Social and Humanities Vol. 3 No. 1 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v3i1.382

Abstract

Digital population identity is a government innovation for the digitization of population documents as stated in the Minister of Home Affairs Regulation No. 72 of 2022 concerning standards and specifications for hardware, software and electronic identity card forms as well as the implementation of digital population identity. This study describes the quality of population activation services through the IKD application. The type of research used is empirical which is descriptive with a qualitative approach, primary data research data sources and secondary data. Data collection techniques through observation, interviews and documents. Data analysis techniques use data reduction, data recitation and conclusion research. The quality of service in this study uses the theories of Parasuraman, Zeithaml, and Berry (2013:23), namely tangibles, reability, responsivess, assurance and empathy. The result of this research is that the quality of IKD services is not optimal, as seen from the tangibles dimension (realized) in the infrastructure and facilities of IKD services and there are still obstacles, namely in the IKD activation procedure due to limited public knowledge.
Quality of Public Services with the Utilization of Digital Platforms in Perumdam Salzabila Haryani; Herlina Nur W; Winda Winda; Muhamad Gani Akbar; Siti Khumayah; Khaerudin Imawan
Asian Journal of Social and Humanities Vol. 2 No. 10 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i10.336

Abstract

The government is responsible for providing various aspects of state life, including services to meet health and education needs. The importance of this research is to determine how Perumdam Tirta Darma Ayu uses digital platforms to improve the capabilities of its human resources and solve unsolved problems. The headquarters of the Tirta Darma Ayu Regional Public Company for Drinking Water is the location of this qualitative research. This research collects data through interviews, documentation, and observation. Instead, this study uses the dimensions of strategy, human resource capacity, and service quality. Three suboptimal aspects: reliability, responsiveness, and empathy are the things that many customers complain about. experiencing problems with the complaint service information system that uses digital platforms. According to this study, public service human resources are still less able to use digital platforms. Therefore, the researcher suggests several methods, such as automating quality, building and developing a Service Information system, adding qualified technicians, providing instructions on how to communicate customer wishes, and providing clear and accurate information.
Population Activation Service Through Digital Civil Identification App Mutaqin, Fatwa; Kurniawan, Angga; Tri Andoyo, Syuban; Khumayah, Siti; Wulandari, Sri
Asian Journal of Social and Humanities Vol. 3 No. 1 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v3i1.382

Abstract

Digital population identity is a government innovation for the digitization of population documents as stated in the Minister of Home Affairs Regulation No. 72 of 2022 concerning standards and specifications for hardware, software and electronic identity card forms as well as the implementation of digital population identity. This study describes the quality of population activation services through the IKD application. The type of research used is empirical which is descriptive with a qualitative approach, primary data research data sources and secondary data. Data collection techniques through observation, interviews and documents. Data analysis techniques use data reduction, data recitation and conclusion research. The quality of service in this study uses the theories of Parasuraman, Zeithaml, and Berry (2013:23), namely tangibles, reability, responsivess, assurance and empathy. The result of this research is that the quality of IKD services is not optimal, as seen from the tangibles dimension (realized) in the infrastructure and facilities of IKD services and there are still obstacles, namely in the IKD activation procedure due to limited public knowledge.
Thrifting: Consumer Perceptions and Decisions Nevlin Angelica; Fira Hasanah; Siti Khumayah; Erawati, Dedet
Asian Journal of Social and Humanities Vol. 3 No. 10 (2025): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v3i10.587

Abstract

The fashion industry continues to evolve in line with growing awareness of sustainability and changing economic conditions, which has led to the emergence of the thrifting business phenomenon. This study aims to analyze consumers' perceptions and purchasing decisions regarding thrift products, as well as identify the factors influencing purchasing decisions, such as price, quality, sustainability, and social and cultural aspects, to provide insights into the dynamics of the thrifting market as part of a sustainable lifestyle in the modern era. The study employs a qualitative approach using descriptive analysis and thematic data analysis of informants comprising consumers and business operators. The theory applied in this research is consumer decision-making according to Philip Kotler & Kevin Lane Keller (2009: 184). The results indicate that consumer perceptions directly influence interest in purchasing thrift products, influenced by economic factors, awareness of sustainability, and individual style preferences.
Thrifting: Consumer Perceptions and Decisions Angelica, Nevlin; Hasanah, Fira; Khumayah, Siti; Erawati, Dedet
Asian Journal of Social and Humanities Vol. 3 No. 10 (2025): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v3i10.587

Abstract

The fashion industry continues to evolve in line with growing awareness of sustainability and changing economic conditions, which has led to the emergence of the thrifting business phenomenon. This study aims to analyze consumers' perceptions and purchasing decisions regarding thrift products, as well as identify the factors influencing purchasing decisions, such as price, quality, sustainability, and social and cultural aspects, to provide insights into the dynamics of the thrifting market as part of a sustainable lifestyle in the modern era. The study employs a qualitative approach using descriptive analysis and thematic data analysis of informants comprising consumers and business operators. The theory applied in this research is consumer decision-making according to Philip Kotler & Kevin Lane Keller (2009: 184). The results indicate that consumer perceptions directly influence interest in purchasing thrift products, influenced by economic factors, awareness of sustainability, and individual style preferences.
Co-Authors Abdul Jalil Hermawan, Abdul Jalil Achmad Ivan Tiyarna Adevia Maulidya Chikmah, Adevia Maulidya Adiansyah, Achmal Hakim Aghnia Dian Lestari Agnia, Neneng Siti Agus Supriyadi Agustin, Diny Tri Agustin, Novita Nur Akbar Putra Santoso Akbar, M. Hikmal Aldi Febrian Jaya Aleyda, Reyska Alfandi Fadillah Alfitri, Alfi Alifa Anez, Celbi Angelica, Nevlin Angga Kurniawan Angga Kurniawan Arthawidya, Wita Aryana, Regina Astuti, Puji Tri Baihaqi, Anienda Noor Laila Balqis Salsabilah, Lady Bayu Permana, Novandi Billa, Putri Salsa Cahyani Cahyani Calvino Brian Chuluk, Nisa Amelia Cindy Aulia Rahmadina Davita, Sacharissa Dedet Erawati Desi Permatasari Dewi, Meliyana Wati Dharliana Hardjowikarto Dian Lestari, Aghnia Dimas Widi Dwiputra Dinanty, Yolanda Dara Ditha Arditia Azahra Endang Sutrisno Eni Listiana Fadhila, Rheza Yapi Fadhilah, Amiroh Nur Fadhillah Shofa Lucyana Fahrul Rozi Fani Maharani Farida Nurfalah Farida Nurfalah, Farida Fatwa Mutaqin Faudzi, Azwar Fiki Azkiya Fira Hasanah Gita Wibowo, Tifanny Aurelia Grandi, Frizqy Afia Habib Rahman Haifa Nurul Anfi, Aura Hakim, Fernando Hamdi, Rizal Hanan, Ruina Adzra Hasanah, Fira Hendrawan, Ruli Herlina Nur W Hindratma, Deffy May Husniati, Meylina Iis Aisah, Iis Ikawati, Fina Ipik Permana Irvanianto, Salsa Azzahra Isma Qonaah Ismatuzzaeni, Ismatuzzaeni Istinaroh, Titin Jannah, Ghina Roudhotul Juhrotun Nisa, Juhrotun Juliana, Encep Kartini Kartini Kautsar, Faiz Muhammad Khaerudin Imawan Khalimatul Sa'diyah, Salsabilah Khoirul Umam Komalasari Komalasari Komalasari Komalasari Krisna Pratiansyah, Panji Ladini, Idfi Eva Leni Rohida Lestari, Ratna Ayu Lita, Lita Lukita, Farhan Zerlinda M. Nuruzzaman Mardiani, Lina Meylani, Memey Miftahul Jannah Miftahul Jannah Moch Fakhruroji Moh. Sutarjo Mohd Naufal Bin Yunos Muabdan Muabdan Muchtar, Aiman Aditya Muhaemin, Enjang Muhamad Gani Akbar Mukarto Siswoyo Muriany, Jossy Andro Mutaqin, Fatwa Nadia Nisa Aulia Nevlin Angelica Nora Rahmanindar, Nora Novia Ludha Arisanti, Novia Ludha Nurahman, Reza Nurhana Dhea Parlina Nurilawati Nurilawati Nurmalia, Indah Nursahidin . Nurul Nabila Afifah Nuryadi, Iman Oktavia, Vivin Avianti Oktoviani, Lia Pizah, Azhar Nur Aulia Prafieta Amarta Putri Amalia Putri, Aprilia Sabila Putri, Faradita Sari Eka Putri, Nabila Putri, Olivia Dwi Marliana Rahmandika, Rizal Rahmat Hidayat Rahmat Hidayatullah Rahmayanti Rahmayanti Rahmayanti Rena Apriliyanti Rhevallino Daneztha Sulintang Ria Apriliyani Putri Ridwan, Iwan Yusuf Riyati, Rin Rudi Setiawan Salzabila Haryani Sari, Siti Nadia Selamonika, Tiara Septiany, Fenny Silvi Riani Siti Anisah Siti Fatimah Siti Fatimah Siti Habibah Sri Wulandari Sri Wulandari Suhartanti, Sita Wirantik Sukari Sukari, Sukari Suratno, Ade Inggit Suryati, Iis Susanti, Andhini Indah Syahdani, Mochamad Adam Syahputra, Ahmad Reynaldi Syahril Ramadhan, Raden Muhammad Syuban Tri Andoyo Tazqiyatas Safira Teddy Arif Permana Tiar Handayani Tri Andoyo, Syuban Tri Yanti Monika Triansyah, Dicky Umami, Roisatul Umriaty Umriaty, Umriaty W Windawati Wahidin, Nur Wahyudin, Ilham Welly Wihayati Widyanto Widyanto Winda Winda Wulani Wulani Yanuar, Rafly Ananda Yones, Novita Yosa, Yosa Yudha Fahreza, Sehan Yulistiani Yusuf Yusuf Zahra Arni Apriliani