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All Journal JSI: Jurnal Sistem Informasi (E-Journal) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan SENTIA 2017 IKRA-ITH ABDIMAS STRING (Satuan Tulisan Riset dan Inovasi Teknologi) Systematics Idealis : Indonesia Journal Information System Bit (Fakultas Teknologi Informasi Universitas Budi Luhur) Aptekmas : Jurnal Pengabdian Kepada Masyarakat Jurnal Ticom: Technology of Information and Communication Telematika MKOM Jurnal Ticom: Technology of Information and Communication
Lauw Li Hin
Universitas Budi Luhur
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Journal : STRING (Satuan Tulisan Riset dan Inovasi Teknologi)

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Implementasi Electronic Customer Relationship Management (E-CRM) untuk Meningkatkan Layanan Pelanggan Belig Coffee Ilyas, Aldrin Nur; Hin, Lauw Li; Sutrisno, Joko; Rusdah, Rusdah
STRING (Satuan Tulisan Riset dan Inovasi Teknologi) Vol 9, No 1 (2024)
Publisher : Universitas Indraprasta PGRI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/string.v9i1.20322

Abstract

Belig Coffee is a culinary business that sells a variety of coffee drinks and snacks. Belig Coffee wants to establish a good relationship with its customers but there are still problems that exist, namely that currently the cafe does not have an online table booking system for customers to book tables and then in recording menu order transactions, customers still use paper to view the menu and order menus. With these problems, the solution presented is to create a CRM website using the PHP (Hypertext Preprocessor) programming language, codeigniter 3 framework, and using the MySql database. There are online table booking features, dine in reservations and online payment features that can facilitate customers in making order transactions and then with the menus displayed through the website so that customers can easily see the available menus and promos provided. With this CRM website, it is hoped that the cafe can improve good relations and improve service quality to customers.
Co-Authors Abid Ulya Aziz Achadiani, Dwi Afyandini Afyandini Agus Umar Hamdani Al Idrus Alfi Romdhoni Alifiananda Rahmat Susilo Andre Elly Syaputra Angga Aditya Wicaksono Anita Diana Anita Diana Anubhakti, Dian Aris Sutansyah Atik Ariesta Bawono Bayu Aji Salim Bima Cahya Putra Bimo Anggoro Chevin Rifan Pratama Debbie Mistikaweni Deni Mahdiana Dewi Apriliani Dian Anubhakti Dwi Achadiani Endayani Endayani Ester Nusti Subakir Fadhel Muhammad Fadurri Fadurri Fatmasari Fatmasari Fatmasari Fatmasari Fatmasari Fatmasari Tarigan Gema Takbir Febriyanto Grace Gata, Grace Hafizh Nur Baskara Hapri Cantona Hariyanto Saputra Hendri Irawan Hibatulloh, Naufal Noor Humisar Hasugian Ilyas, Aldrin Nur Imelda Oktaviani Inri Purwaningrum Joko Sutrisno Kevina Tanuwijaya Kyeka Darmawanto Manda, Seftifin Ratna Marjono Marjono Muhamad Kahfi Muhammad Afrizal Fariz Muhammad Revi Randhika Ferides Mulky Yusuf Naufal Noor Hibatulloh Niki Dwijananto Pandu Betrian Pratama, Muhammad Rafi Priharpo Kurnia Satia Purwaningrum, Inri Rahmat Tri Wibowo Ramadiansyah Nurhakim Randa Anditya Ratna Kusumawardani Ratna Kusumawardani Reva Ragam Santika Reynardo Reynardo Rianasari Rianasari Rizky Tahara Shita Rizky Tahara Shita Rizky Tahara Shita Rizky Tahara Shita Rufialdi Rufialdi Rusdah Rusdah Salomo Leonardo Parasian Sebastian Adi Prananto Seftifin Ratna Manda Setyawan, Ivan Shita, Rizky Tahara Siska Irawati Surani Dila Anjarsari Tarigan, Fatmasari Tiko Rizkiya Suwahyo Wahyu Aprilla Putra Wahyu Pramusinto Wijaya Nata Dilaga