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All Journal Jupiter Jurnal Tekinkom (Teknik Informasi dan Komputer) Jurnal Generic INOVTEK Polbeng - Seri Informatika
M. Rudi Sanjaya
Universitas Sriwijaya
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Industrial & Manufacturing Engineering Library & Information Science

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Journal : INOVTEK Polbeng - Seri Informatika

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Maxim Application User Satisfaction Analysis Using The User Experience Questionnaire Method M Rido Rizki; M. Rudi Sanjaya
INOVTEK Polbeng - Seri Informatika Vol. 9 No. 2 (2024): November
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/3p1r9s88

Abstract

This research aimed to explore the user experience of the Maxim application in Palembang City using the User Experience Questionnaire (UEQ) method. As the need for flexible and affordable online transportation increases in big cities, applications like Maxim are becoming people's top choice. Despite having competitive rates, Maxim often gets mixed reviews from users. This study focused on measuring user satisfaction based on UEQ variables, namely attractiveness, efficiency, clarity, reliability, stimulation, and novelty, involving 206 respondents. The outcomes of the research reveal that users generally have a positive experience on aspects of attractiveness, clarity, and efficiency, but the values on novelty, stimulation, and reliability are still low, indicating room for improvement. This outcomes is expected to be a reference for Maxim developers in optimizing the quality of applications to meet the needs of users in Palembang, as well as providing guidance for similar application providers in improving the user experience.  
Co-Authors Ahmad Rifai Ariansyah Saputra dedi kurniawan Dedy Kurniawan Dwi Rosa Indah Jaidan Jauhari M Rido Rizki Sutarno Sutarno Windy Indrianti