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All Journal Journal of Nursing Care Journal Of Management Science (JMAS) International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ilmiah Manajemen Kesatuan Enrichment : Journal of Management Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (JASMIEN) Journal of International Conference Proceedings Gemilang: Jurnal Manajemen dan Akuntansi Jurnal Bisnis dan Kewirausahaan Ulil Albab Joong-Ki
Syahbandi Syahbandi
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Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Nursing Physics Public Health Social Sciences

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Journal : Jurnal Ilmiah Manajemen Kesatuan

 1 
Sustainable Service Innovation and Financial Resilience to Strengthen Business in the Era of Economic Shocks Pradana, Bayu Ilham; Syahbandi, Syahbandi
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 5 (2025): JIMKES Edisi September 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i5.3783

Abstract

Economic volatility in emerging markets presents significant challenges for businesses, small and medium enterprises, in maintaining operational stability and competitiveness. This study aims to explore how sustainable service innovation and financial resilience strategies enable businesses to effectively navigate economic disruptions. A qualitative approach was employed, utilizing a systematic literature review of academic journals, books, and industry reports published between 2019 and 2025. The findings reveal that digital platforms and eco-friendly service models enhance customer retention and operational efficiency, while diversified revenue streams and inclusive finance bolster financial stability during times of crisis. Adaptive leadership and strategic collaborations with stakeholders, including government and regional partners, further strengthen resilience by facilitating the sharing of resources and innovation. The study concludes that integrating sustainable service innovation, robust financial strategies, and collaborative leadership enables businesses to achieve sustainable transformation in volatile economic environments. These insights underscore the importance of aligning business practices with sustainability and stakeholder engagement to ensure long-term competitiveness, providing valuable guidance for small and medium-sized enterprises and policymakers in emerging economies.
Co-Authors AHMADI Aida Fitri Alessandro, Muhammad Jerry Ananda Desinta Hartuti Arman Jaya Arni, Mini Barkah, Barkah Bayu Ilham Pradana Christiana Iman Kalis, Maria Darmawati Darmawati Desthia Natasya Djunita Permata Indah Eko Supriyanto Endah Mayasari Erna Listiana Evivania Natalia Fahruna, Yulyanti Fauzan, Rizky Fitriani Fitriani Giriati, Giriati Hasanudin Hasanudin Heriyadi, Heriyadi Juanda Astarani Juniwati Juniwati Kania Salsabila Karpriana, Angga Permadi M. Irfani Hendri Maria Christiana Iman Kalis Masyithah Audina Miranda, Fina MUHAMMAD FAHMI Nardi, Rio Patricia, Adella Ramadania Ramadania, Ramadania Ramadhan, Rizani Ruba'i, Ruba'i siti zahra zahira Suwandi, Della Titik Rosnani Wendy Wenny Pebrianti Wulansari, Dinda Marsela