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All Journal The Indonesian Journal of Public Administration (IJPA) JURNAL REFORMASI ADMINISTRASI Jurnal Ilmiah untuk Mewujudkan Masyarakat Madani Ilomata International Journal of Tax and Accounting Jurnal Komunitas: Jurnal Pengabidian Kepada Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Kebijakan: Jurnal Ilmu Administrasi Ilomata International Journal of Social Science Jurnal Magister Administrasi Publik Saraq Opat : Jurnal Administrasi Publik Jurnal Pajak Vokasi (JUPASI) Majalah Ilmiah Dinamika Administrasi (MIDA) Sanskara Akuntansi dan Keuangan ELIGIBLE : Journal of Social Sciences Jurnal Ilmu Administrasi Publik
Islah, Khikmatul
Fakultas Ilmu Administrasi, Institut Ilmu Sosial Dan Manajemen STIAMI
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Majalah Ilmiah Dinamika Administrasi (MIDA)

 1 
PENGARUH PROFESIONALITAS DAN KUALITAS PELAYANAN TERHADAP CITRA LEMBAGA PADA SUKU DINAS PENANGGULANGAN KEBAKARAN DAN PENYELAMATAN KELURAHAN MANGGARAI JAKARTA SELATAN Khikmatul Islah; Arrafi Al Hakam
Majalah Ilmiah Dinamika Administrasi (MIDA) Vol 20, No 1 (2023): Majalah Ilmiah Dinamika Administrasi (MIDA)
Publisher : Fakultas Ilmu Sosial Dan Politik, Universitas Wijayakusuma Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56681/da.v20i1.63

Abstract

The performance of Fire Prevention and Rescue Department is deemed slowly by community, this can be seen from the result of the study conducted by Safitri and news on online media. This certainly can affect the institution image of the Fire Prevention and Rescue Department. This study aims at finding out the Influence of Professionalism and Service Quality on Institution Image at Fire Prevention and Rescue Department of South Jakarta at Manggarai Village Area. This study used quantitative approach and is correlational type. The population of this study was 34,871 people at Manggarai Village, South Jakarta using Slovin formula with the sample of 100 people. The sampling technique used was Accidental Sampling. The data sampling technique used was questionnaire and data analysis technique was multiple regression. The result of the study showed that the Influence of Professionalism and Service Quality on Institution Image at Fire Prevention and Rescue Department of South Jakarta at Manggarai Village Area has been proven positive and significant both partially and simultaneously.
Co-Authors Afrina, Faradila Rima Agus Subagiyo Ahmad Junaidi anin, anin Arrafi Al Hakam Aryo Santiko Cundo Harimurti Dwikora Harjo Evirinindya, Dina Febri Setiadi haryani, tri Ivan Budi Susetyo Juardi Juardi Kumala, Ratih Miroslaw Matyja Nasim, Eman Sulaeman Panjaitan, Kardo Ruchmadiansyah, M.E. Rudianto Hermawan Siti Nurbaity Surahman Tri Haryani Zakia Zakia