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All Journal Habitat JFMR (Journal of Fisheries and Marine Research) Jurnal Organisasi Dan Manajemen
TIWI NURJANNATI UTAMI
Mahasiswa Program Magister Manajemen, PPSUB
Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Environmental Science Social Sciences Other

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Journal : Jurnal Organisasi Dan Manajemen

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PENGARUH PENERAPAN SISTEM MANAJEMEN MUTU ISO 9001:2008 TENTANG PELAKSANAAN UJIAN AKHIR SEMESTER TERHADAP KOMPETENSI KARYAWAN PENGUJIAN DI UNIT PROGRAM BELAJAR JARAK JAUH UNIVERSITAS TERBUKA PEKANBARU Utami, Tiwi Nurjannati
Jurnal Organisasi dan Manajemen Vol 7 No 2 (2011)
Publisher : LPPM Universitas Terbuka

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Abstract

The Quality Management System Certificate ISO 9001:2008 awarded to UPBJJ-UT Pekanbaru indicated that it had used a variety of standard procedures in a variety of services area including the implementation of the final exam. This paper intends to investigate whether the implementation of ISO procedures affect the competence of examination staff UPBJJ-UT Pekanbaru. Regression analysis technique used to see the impact of implementation ISO procedures on staff competence. From this research we concluded that the implementation of ISO procedures do not affect the competency of staff because the ISO procedures are not adaptive to the condition of the field.
PENGARUH PENERAPAN SISTEM MANAJEMEN MUTU ISO 9001:2008 TENTANG PELAKSANAAN UJIAN AKHIR SEMESTER TERHADAP KOMPETENSI KARYAWAN PENGUJIAN DI UNIT PROGRAM BELAJAR JARAK JAUH UNIVERSITAS TERBUKA PEKANBARU Utami, Tiwi Nurjannati
Jurnal Organisasi Dan Manajemen Vol 7 No 2 (2011)
Publisher : LPPM Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (72.367 KB)

Abstract

The Quality Management System Certificate ISO 9001:2008 awarded to UPBJJ-UT Pekanbaru indicated that it had used a variety of standard procedures in a variety of services area including the implementation of the final exam. This paper intends to investigate whether the implementation of ISO procedures affect the competence of examination staff UPBJJ-UT Pekanbaru. Regression analysis technique used to see the impact of implementation ISO procedures on staff competence. From this research we concluded that the implementation of ISO procedures do not affect the competency of staff because the ISO procedures are not adaptive to the condition of the field.
Co-Authors Agustin, Rizky Fadilla Aisyah, Jumrotul Alfarisi, Muhammad Asnin Asus Maizar Suryanto H Diana Arfiati Dwi Setijawati Edi Susilo Ertikasari, Nuning Galisong, Ridwan Harsuko Riniwati Iranawati, Feny Kurnianingsih, Asmiyati Ledhyane Ika Harlyan Mochammad Fattah, Mochammad Muhammad Musa Mulyanto Novia Putri Anjani Patresna, Laelatul Nisa Pudji Purwanti Putra, Renanda Baghaz D.S. Rahardjo, Seto Sugianto Prabowo Rahmi Nurdiani Savira, Riza Sofiati, Dwi Sri Andayani Subagyo Subagyo Supriatin, Febriyani Eka Tri Djoko Lelono Viantika, Risya Wardhani, Niken Hendrakusma Yenny Risjani