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All Journal Indonesia Medicus Veterinus Jurnal TIN Universitas Tanjungpura ELKHA : Jurnal Teknik Elektro Jurnal Teknik Sipil Gorga : Jurnal Seni Rupa Teknika Jurnal Mahasiswa Teknik Sipil UPP Disease Prevention and Public Health Journal Jurnal Kesehatan Masyarakat Jurnal Ilmiah Administrasi Publik Mutiara Medika: Jurnal Kedokteran dan Kesehatan Jurnal Mahasiswa Teknik Universa Medicina Upajiwa : Jurnal Ekonomi, Bisnis dan Manajemen Daulat Rakyat JTERA (Jurnal Teknologi Rekayasa) Metode : Jurnal Teknik Industri Jurnal Teknik Informatika STMIK Antar Bangsa JURNAL PENGABDI specta: Journal of Photography, Arts, and Media JMM (Jurnal Masyarakat Mandiri) Jurnal Pengabdian Masyarakat AbdiMas INTECOMS: Journal of Information Technology and Computer Science JURNAL PENDIDIKAN TAMBUSAI IJID (International Journal on Informatics for Development) Jurnal Ilmu Kedokteran dan Kesehatan Brikolase : Jurnal Kajian Teori, Praktik dan Wacana Seni Budaya Rupa GERVASI: Jurnal Pengabdian kepada Masyarakat JURNAL MANAJEMEN PENDIDIKAN ISLAM AL-IDARAH FINANSIA : Jurnal Akuntansi dan Perbankan Syariah INAQUE: Journal of Industrial & Quality Engineering JPGMI (Jurnal Pendidikan Guru Madrasah Ibtidaiyah Al-Multazam) Jurnal Teknologi Informasi : Jurnal Keilmuan dan Aplikasi Bidang Teknik Informatika Jurnal Sains dan Teknologi Prima Ekonomika : Jurnal Ekonomi dan Bisnis JPEKA: Jurnal Pendidikan Ekonomi, Manajemen dan Keuangan Jurnal Abdi Insani Jurnal Media Teknik dan Sistem Industri Al-Mal:Jurnal Akuntansi dan Keuangan Islam Jurnal Pengabdian kepada Masyarakat Nusantara Otonomi Jurnal Borneo Akcaya : Jurnal Penelitian dan Pengembangan Pelayanan Publik Mosharafa: Jurnal Pendidikan Matematika Journal of Infrastructural in Civil Engineering (JICE) Buletin Peternakan Tropis (Bulletin of Tropical Animal Science) Reputasi: Jurnal Rekayasa Perangkat Lunak Jurnal Abdimas Komunikasi dan Bahasa Kieraha Medical Journal Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat MOVE: Journal of Community Service and Engagement Al-Muamalat : Jurnal Ekonomi Syariah Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Management Science Research Journal Perbanas Journal of Islamic Economics and Business Malcom: Indonesian Journal of Machine Learning and Computer Science Yuris: Journal of Court and Justice Indonesia Accounting Research Journal JRIIN :Jurnal Riset Informatika dan Inovasi Journal of Electrical Engineering, Energy, and Information Technology Jurnal Edukasi Pengabdian Masyarakat: EDUABDIMAS Jurnal Inovasi Akuntansi Philosophiamundi : Journal of Global Humanistic Studies NGARSA: Journal of Dedication Based on Local Wisdom MARAS : Jurnal Penelitian Multidisplin Retina Jurnal Fotografi Jurnal Indonesia : Manajemen Informatika dan Komunikasi Kreativasi: Journal of Community Empowerment JUTRIANCE Journal of Information System and Application Development Public Health And Medicine Journal (PAMA) Jurnal Manajemen Bisnis dan Kesehatan Ecoducation Jurnal Inspektorat
Tri Wahyudi
Pascasarjana Ilmu Sastra Fakultas Ilmu Budaya UGM Jln. Sosiohumaniora, Bulaksumur, Yogyakarta
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Journal : JPEKA: Jurnal Pendidikan Ekonomi, Manajemen dan Keuangan

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Service Quality Measurement System with Method Service Quality (SERVQUAL) at BRI Kedungwaru Unit, Tulungagung Regency Wahyudi, Tri; Forijati, RR; Heriadi, Agustono
JPEKA: Jurnal Pendidikan Ekonomi, Manajemen dan Keuangan Vol. 8 No. 2 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpeka.v8n2.p99-114

Abstract

As the growth of customers at BRI increases, BRI management is required to satisfy the service they provide to customers in order to maintain the achievements they have achieved and reduce customer complaints regarding their dissatisfaction with bank services, so it is important for banks to know the service in the eyes of customers in in terms of quality service and customer satisfaction. The research technique in this research is Development Research or Information Technology Engineering and this research uses a quantitative approach where data will be collected by carrying out measurements, which will then produce data figures. Meanwhile, the sampling method used was Purposive Sampling. This research was conducted at the BRI Unit office using a sample of 50 customers. Data was collected by distributing questionnaires. Next, the data will be sampled for testing system development built using the Service Quality Method. The results obtained from this research are software engineering that displays satisfaction criteria assessments that can be used to improve and enhance services in providing services to consumers.
Aligning MSMEs with the Triple Bottom Line: A Systematic Literature Review on Sustainable Business Implementation in Indonesia Wahyudi, Tri; Prasetiyo, Annisa Alya Safira Putri; Wulandari, Siti Sri; Artanti, Yessy
JPEKA: Jurnal Pendidikan Ekonomi, Manajemen dan Keuangan Vol. 9 No. 1 (2025)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpeka.v9n1.p57-86

Abstract

Micro, Small, and Medium Enterprises (MSMEs) contribute 61% to Indonesia’s GDP, yet struggle to adopt the Triple Bottom Line (TBL) framework balancing environmental, social, and economic dimensions. Barriers include limited capital, technological access, and insufficient policy support. This study addresses a critical research gap by systematically analyzing TBL implementation dynamics in Indonesian MSMEs through a Systematic Literature Review (SLR) of 72 Scopus, Sinta 1-2, and nationally accredited articles (2014–2024). Thematic analysis of keywords like “MSMEs,” “TBL,” and “inclusive business” reveals two theoretical contributions: (1) stakeholder collaboration (e.g., partnerships with firms like GoTo and Telkom) bridges resource gaps through digital training and IoT-driven agriculture, and (2) localized inclusive models synergize indigenous practices with innovation to enhance resilience. Practically, the findings advocate for three policy interventions: (1) green fiscal incentives (tax breaks for eco-certified MSMEs), (2) subsidized IoT adoption, and (3) public-private mentorship programs to scale shared-value initiatives. For policymakers, this underscores the urgency to revise national MSME sustainability roadmaps by embedding sector-specific regulations and democratizing access to green technologies via digital platforms. The study also positions MSMEs as pivotal actors in Indonesia’s low-carbon transition, aligning their strategies with SDGs 8 (Decent Work), 9 (Industry Innovation), and 12 (Responsible Consumption). By demonstrating how collaboration and localized innovation overcome structural barriers, this research offers a replicable framework for emerging economies. It redefines MSMEs beyond economic agents to sustainability catalysts, advocating holistic governance that integrates grassroots wisdom with global sustainability agendas. These insights empower governments, businesses, and stakeholders to transform challenges into strategic opportunities, ensuring inclusive growth while advancing planetary well-being.
Co-Authors A.A. Ketut Agung Cahyawan W Abdul Azis, Mifthah Abdul Rashid, Ayu Akida Abror Irsan Ade Elbani Afrianti, Sri Yuyun Agustono Heriadi, Agustono Ahmad Fauzan Ahmad Nursodiq Akbar, Yuma Akhmad Syukron Alfian Alfian Alifah, Kholifiah Putri ALJAHRA, DZAKIRA Ananda, Putra Rizky Ananda Anggela, Pepy Arisondha, Edy Arminingsih, Diah - Artha Prabawa Asih Machfuzhoh Awaliya, Rizqi Hilya Azis, Iim Muhaemin Abdul Azwa Nirmala Bambang Edison Bebriani, Serli Boangmanalu, Raya Fitri Budi Setyawan, Erwin Citra, Rya Widya Daputra, Afrian Darwin, Evan Deka, Ade Muazty Desmawan, Deris Devi puspitasari, Devi Devi, Evelin Corolina Dewi Liesnoor Setyowati Dewi, Novi Ayu Kristiana Dian, Sri Diana Natalia Diqbal Satyanegara Divis, Paul Cliff Simon Doko, Farras Dwatmadji Dwatmadji Dwi Astuti, Kurniasi Eka Askafi Eka Priadi Ekawaty, Dian Elang Derdian Marindani Elly Muningsih Ewing Yuvisa Ibrani Fadhilah Fadhilah Fakhrudin, Muhamad Fatinah, Nabilah Nurul Fatonah, Khusnul Fauzi, Rifqi Ahmad Febri Prima Febriandini, Febriandini Fiesty Utami Fitri Imansyah Forijati, RR Fredinan Yulianda Galang, Muhammad Gunawan Budi Sulistyo Hamidi Rasyid, Hamidi Handoko, Willy Hari Kusnanto Hasanah, Septi Hastuti Hastuti Hendrawan Syafrie Heryani, Anissa Pramudyah Hidayat, Nurhikmah Hisyam, Sakinah Hustia, Anggreany Hutauruk, Lucas Namora I Nyoman Suarsana IBRANI, EWING YUVISA Ika Arinia Indriyany Intan Puspanita Irma Damayantie Ivan Sujana Julianto, Muhammad Rizky Junaidi, J Junaidi1 . Kamelia Kamelia Karna Mustaqim Kharisma Idola Arga Laila Septiana, Laila Lestari, Wida M. Khoidin, M. Manalu, Daniel Mardiana Andarwati Maretha, Syalifah Maryani, Yeyen Maulana, Salman Mawarti Muji Astuti , Rina Mayangsari, Descania Megawati - Meliyani, Winda Mohammad Hakimi Mubasysyir Hasanbasri Mufti Prasetiyo, Sofyan Muhamad Fakhrudin Muhammad Abduh Muhammad Akmal Muhammad Idris Muhammad Nawawi Muhammad Nawawi Muhammad Saleh Mukti, Titania Munawar Muchlish MUSLIMIN Nadya, Wardatun Nana Nofianti, Nana Nani Purwati Naufal Azmi Verdikha Nayoan, Vallen Ezra Piter Nelvidawati, Nelvidawati Ngkolu, Nurmulia Wunaini Nofera, Wenda Noor Eddy, Noor Noveicalistus H Djanggu Nufus Kanani Nur Azizah Nurdiansyah, Sy Irwan Nurfahira, Ika Nurhayati Soleha, Nurhayati Nuryadin, Adriyana Adevia Nuryadin, Afriyana Amelia NurZahra, Febi Oktaviana, Fransisca Mala Oktavianus, Afirman Oktavianus, Afriman Pamela, Pamela - Pasolong, Harbani Paulina Djami Raga , Apryani Pertiwi, Ratih Pirmansyah, Fery Poerwandono, Edhy Popy Yuniar Pramudita, Diky Prasadhita, Chandra Prasetiyo, Annisa Alya Safira Putri Prastyan, Emika Pratiwi, Camka Ayu Pratiwi, Reski Dewi Pratiwi, Sari Eka Purnama, Lintang Puteri Kharisha, Miftahul Jannah Ahyana Putri Anggraeni Widyastuti Putri, Famelga Clea Putri, Giovanni Arissa Putri, Mutia Nandika Aisyah Rahadi, Moersetyo Rahadi, Moersetyo Rahma Rahma Rahmahwati, Ratih Rahman, Erika Rahmaniati , Martya Raihanah, Syifa Rama Indera Kusuma Rasiban Ratna Herawatiningsih Refi Pratiwi Regita, Anggit Nur Hannaa Retnowati, Wulan Revianti, Reka Reza Fadillah Rezkiani, Rezkiani Riziq, Muhammad Abdul Rizki Maulana, Rizki Rodiyah, A’isyatu Roza, Angelalia Rudi Kurnianto Rudi Zulfikar Rudiman, Rudiman Rusli, Andi Mulya Rusmarhardi, Irma Rustantono, Hendra Saadah, Naini Sabrina, Nur Sambagia, Niskolis Lucki Saputra, Galih Ginanjar Sari Pohan, Erlina Sari Rahmayanti Sari, Almira Amelia Setyo Utomo, Rudy Silvia Uslianti Sinaga, Krisdayanti Siregar, Melda Wani Siregar, Trio Erawati Siti Fatimah Siti Sri Wulandari Soeharsono Soeharsono Solihat, Hana Sri Kayati Widyastuti Sri Lestari Subakti, Sambang Sugiyono Sugiyono Sugiyono Suko Priyono Sulistiani, Agesti Supratmanto, Eky Suseno, Aji Syafrianto, Syafrianto Syaifudin, Rizal Syani, Muhammad Syarif Hidayat Tatik Suteky Teguh Imanto Tety Nur Cholifah, Tety Nur Titiantono, Aliffa Rhevalina Trianto, Heru Fajar Trisnawati Trisnawati Trisnawati Tundo, Tundo Utami Widyaningsih, Ika Wahyu Prawesthi, Wahyu Wijayanto, Dedi Windarti, Sriyani Yanti, Yulia Eka Yessy Artanti Yopa Eka Prawatya Yuliawati, Agistia Zahar, Iwan