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Journal : JURIKOM (Jurnal Riset Komputer)

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Analisis Tingkat Kepuasan Pelanggan Aplikasi Jamride Penajam Paser Utara Menggunakan Metode PIECES Afrina Afrina; Joy Nashar Utamajaya; Surmiati Surmiati
JURIKOM (Jurnal Riset Komputer) Vol 9, No 2 (2022): April 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v9i2.4048

Abstract

Jamride PPU is an online motorcycle taxi service application and food delivery that operates in North Penajam Paser Regency and Paser Regency which is managed by CV. Jamride Multimedia and officially obtained a business license on October 21, 2019. Jamride seeks to provide services to the community by providing services that meet their daily needs. Jamride has several main services that are not inferior to similar applications using their services, such as motorbike pick-up services, car services, food delivery services, shopping services to the market, and shopping at specific stores. determine the attitude that is determined based on the experience gained. goal is an assessment of the quality or characteristics of a product, service, or product itself that provides consumer satisfaction in terms of meeting consumer needs. customers are created through service quality and value. This survey aims to analyze customer satisfaction with Jamride PPU Online Transport. This study uses quantitative descriptive data, Likert scale, performance, information, economy, control and service, efficiency, and service. As a system analysis tool, PIECES pays special attention to detailed and comprehensive systems, identifies system strengths and weaknesses, and uses them as a reference for further enterprise development. Jamride PPU has reached a value of 4.01. This means that customer satisfaction with existing services is included in the PUAS category
Efektivitas Penerapan Sistem Informasi Debitur (SID) BRI Dalam Kebijaksanaan Pemberian Kredit Menggunakan COBIT 5 Domain DSS (Deliver, Service, Support) Rezvina Auliyah; Joy Nashar Utama Jaya; Surmiati Surmiati
JURIKOM (Jurnal Riset Komputer) Vol 9, No 2 (2022): April 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v9i2.4035

Abstract

The rapid development of information technology has encouraged Bank Rakyat Indonesia to facilitate services to the community, especially in the credit sector. Credit activity is an activity where the public gives a trust to the bank for funds or money invested is guaranteed to be safe and can be withdrawn at any time if funds are needed. . Banking activities are activities that prioritize the principles of trust and prudence. The principle of trust is a principle that arises due to the trust given by customers to banking business activities to manage public funds and trust to channel these funds back to the community. granting credit will pose a big risk for banks, but credit is a business owned by banks that are very reliable. The steps that can be taken by the bank in analyzing the feasibility of granting a credit is to use the principle of 5 c. 5 c consists of the characteristics of capital, capacity, collateral, and condition of economy. Not only that. Apart from these principles, banks are also considering granting credit using a computerized information system called the debtor information system (SID). In this study, the method used was descriptive quantitative. The data collection technique used is distributing questionnaires to users of the SID BRI application. The focus of this research includes service efficiency, service procedures, and employee responsiveness. In this study, measurements were carried out using the COBIT 5 framework in the DSS domain with a Likert scale resulting in an average score of 3.62. So service users are categorized as HIGH or satisfied with SID BRI services in helping provide credit decisions. The results show that the effectiveness of SID BRI has been effective
Co-Authors Adi Hermawansyah Adi Hermawansyah Aditya Pratama Afrina Afrina Dila Seltika Canta Dilla Putri Kinanti Erlin Setyaningsih Fara Della Nur Annisa Hadisaputro, Elvin Leander Hasrullah Joy Nashar Utama Jaya Joy Nashar Utamajaya Joy Nashar Utamajaya Nuorma Wahyuni Rezvina Auliyah Seltika Canta, Dila Sudarman Wahyuni, Nuorma