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Journal : Journal of Governance, Taxation, and Auditing

Measuring the Performance of Batam City Government Using the Balanced Scorecard (BSC) Model PERMATASARI, Rizka Arsyntha; NGALIMAN, Ngaliman; YANTI, Sri
Journal of Governance, Taxation and Auditing Vol. 4 No. 1 (2025): Journal of Governance, Taxation and Auditing (July - September 2025)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jogta.v4i1.1571

Abstract

This study aims to measure the performance of the Batam City Government using the Balanced Scorecard (BSC) approach as a comprehensive performance measurement model. The BSC evaluates four main perspectives: financial, customer (public), internal processes, and organizational learning and growth. This study employs a qualitative descriptive approach, which is suitable for gaining an in-depth understanding of complex phenomena, particularly those related to organizational behavior and public administration. The research was conducted in Batam City, Indonesia, during the period from January to May 2025. The findings indicate that the implementation of BSC provides a holistic overview of budget management effectiveness, public service quality, internal process efficiency, and human resource development within the Batam City Government. The study also reveals that integrated performance measurement can enhance accountability, transparency, and the overall quality of governance. Therefore, the application of BSC in the public sector is considered a relevant strategic tool to support planning and more targeted decision-making.
Determination of Competence, Service Excellen, And Application of System Management Information on the Performance of District Employees in Karimun Regency Through Job Satisfaction as an Intervening Variable LIHARYANTI, Uci; NGALIMAN, Ngaliman; YANTI, Sri
Journal of Governance, Taxation and Auditing Vol. 4 No. 1 (2025): Journal of Governance, Taxation and Auditing (July - September 2025)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jogta.v4i1.1573

Abstract

The performance achievement of employees in the Karimun Regency Districts was not achieved according to the target, due to employee dissatisfaction, competence, excellent service and the application of management information systems. This mixed-method study aimed to determine the role of job satisfaction on competence, excellent service and the application of management information systems on employee performance. It was concluded that competence and positive job satisfaction significantly determine employee performance. Excellent service and the application of management information systems do not significantly determine employee performance. Furthermore, competence, excellent service and the application of management information systems positively and significantly determine job satisfaction. Then job satisfaction is able to intervene positively significantly with perfect determination of competence, excellent service and the application of management information systems on employee performance. This means that competence and satisfaction have a significant impact on employee performance. At the same time, excellent service and the application of management information systems have not had a significant impact. Furthermore, competence, excellent service and the application of management information systems have a significant impact on job satisfaction. Then job satisfaction can perfectly strengthen the influence of excellent service and the application of management information systems on employee performance, but competence can be partially strengthened.
The Effect of Competence, Training and Motivation on Work Productivity by Moderating Incentives on State Civil Apparatus Employees of the Regional Secretariat of Karimun District ABYADI, Syaidil; DAHLAN, Dahlan; YANTI, Sri
Journal of Governance, Taxation and Auditing Vol. 4 No. 2 (2025): Journal of Governance, Taxation and Auditing (October - December 2025) - In Pre
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jogta.v4i2.1599

Abstract

This study aims to understand and measure the effectiveness and efficiency of performance in various sectors, especially in public services. For State Civil Apparatus (ASN), work productivity not only affects the quality of services provided to the public, but also determines the extent to which the organization can fulfill its goals and mandates. As an integral part of efforts to improve the quality of public services, the work productivity of State Civil Apparatus (ASN) plays a very important role in the success of local governments in meeting community needs. This study was conducted at the Regional Secretariat of Karimun Regency, located in the Regent's Office Complex, Bukit Gading Building (Building D), Jl. Jend. Sudirman - Poros Tanjung Balai Karimun, Karimun Regency, Riau Islands Province, Indonesia.
Co-Authors ', Sugianto A, Priyanka Reggina A.A. Ketut Agung Cahyawan W Abyadi, Syaidil Adawiyah, Saidatul Adiansha, Adi Apriadi Agustine, Dine Aida, Siti Noor Andi M Lutfhi Andika, Fauziah Antoni Anwar, Yessi Apriyansyah, Chandra Apriyanto, Apriyanto Arfina, Angga Ariadi, Purmansyah Aryati, Ani Asmara Dewi Asmaul Husna Astriyani, Arum Aufa, Athiatul Auzar, Silvia Revana Azhar, Bayu Chablullah Wibisono Cindy Claudia, Cindy Dahlan Dahlan Daska Azis Dede Suratman Dendy Kharisna Devita, Yeni Dewi, Nolla Puspita Diska Arliena Hafni, Diska Arliena Dyna, Fitri Edi Mulyadi Eko Saputra Ely Kurniawati Emulyani, Emulyani Erman Taer Ervina Mukharomah, Ervina Faradilla Safitri, Faradilla Febtrina, Rizka Fitriani, Iyang Maisi Fitriani, Iyang Maisi Friadi, John Furkan Furkan Furqan, M. Hafizul Hadayani Hadayani Handayani, Yuniar Harahap, Afrida Sriyani Hardjito S Darmojo hasanah, Ulfa Heldawati, Heldawati Hopi, Zikrilla mayuli Husna, Arina Himatul I Made Antara Ihsan Ihsan Ihsan Ihsan Ilhami Romus, Ilhami Indrawan, Mohamad Gita Iqbal Ramadhan Ismawati Ismawati Jafar, Zannalia Putri Jawoto Nusantoro JUMIAH Juniastito, Raynaldi Khatitimah, Husnul Kurnia Saputri, Kurnia Lara Jenita, Yosi Lestari Putri, Ranisa Eka Liharyanti, Uci Lina Lina Lubis, Erni Malau, Dessy Mita Mariana Mardian Andriani Martono Martono Merahwan, Cut Mertawati, Gusti Agung Ayu Raka Mirham Nurul Hairunis Miskan, Miskan Mistianasari, Dita Mistianasari, Dita Mistianasari MMSI Irfan ,S. Kom Muhjam Kamza Mulyani, Siska Mursal Mursal Nasrulah, Nasrulah Nasrullah Nedi Hendri, Nedi Ngaliman, Ngaliman Ningrum, Uci Widya Noferi, Hendi Nona Jane Onoyi Nst, Nurhamidah Nur Andini Rianti Nurfaria, Irna Nurhayati Nurhayati Nuzulul Rahmi, Nuzulul PERMATASARI, Rizka Arsyntha Prawita, Nihan Prima, Argo Putra Primasari Fitria Priyanti, Nita Puji Rahayu Putri, Suci Indah Rahma, Arifa Raihan, Revi Rama Danita, Putri Ramli , Ramli Raymond Raymond Reza Eka Putra, Reza Eka Rif’at, M. Rulitawati, Rulitawati Rusdiana Rusdiana Rustam Abd. Rauf Saiful Darman Sakina, Nur Salahudin Salahudin Samsilayurni Samsudin Samsudin Saogo, Wivitaiming Prasti Saryono Saryono Satriawan, Bambang Shaifun, Muhammad Simanjuntak, Nova Yanti Siti Halidjah Siti Hasanah Sri Wahyuni Sri Wardhani Suhailin Suhardis, Adnan Sulistiana, Rita Susanto, Rezi Sustiyaningsih Syamsurizal - - Urip Giyono Veni Dayu Putri Wardah Wardah Widiyawati, Erli Windayati, Diana Titik Yantri, One Yulia Citra, Yulia Yuliansyah Yuliansyah Yulinda, Riska Dwi Mai Zul’ Irfan, M.