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All Journal Journal of Humanities and Social Studies GEMA EKONOMI Majalah Ilmiah Warta Dharmawangsa Al-Kharaj: Journal of Islamic Economic and Business Journal Of Human And Education (JAHE) Maneggio
Yatimin Yatimin
Fakultas Peternakan Universitas Jenderal Soedirman
Arts Humanities Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : Journal of Humanities and Social Studies

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The Impact of Financial Technology on Consumer Behavior and Banking Service Yatimin, Yatimin; Harahap, Subur; Redjeki, Finny; Suprayitno, Degdo; Sinaga, Hommy Dorthy Ellyany; Nainggolan, Elisabeth; Batjo, Sitti Nurjana
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 1 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i1.11857

Abstract

This study aims to evaluate the impact of financial technology (fintech) on consumer behavior and banking services through a meta-analysis approach. Along with the rapid development of digital technology, fintech has changed the way consumers access, use, and respond to financial services. This study analyzes and synthesizes the results of a number of relevant empirical studies to identify the patterns, trends, and strength of fintech's influence on consumer behavior and adaptation of banking services. The results of the meta-analysis show that fintech significantly influences consumer preferences and loyalty, especially in terms of ease of access, time efficiency, and convenience of use ( r = 0.765 ; t = 8.427) medium effect size category. On the other hand, the banking sector showed a diverse response, ranging from strategic collaboration to internal digital transformation. These findings provide important implications for policymakers, financial industry players, and banking institutions in designing adaptive strategies in the digital era.
Co-Authors Adi Musharianto Andi Fitriani Djollong Arief Fahmi Lubis Artha, Tatum Batjo, Sitti Nurjana Degdo Suprayitno Dhewy, Veronica Soerya Ermalina, Ermalina Harahap, Subur Kartik, Syaharani Balqis Khaerunnisa, Zahra Nadiyah Mariano Sengkoen Maryama, Maryama Musharianto, Adi Nainggolan, Elisabeth Redjeki, Finny Ryryn Suryaman Prana Putra Sabrina, Zahra Salis Santoso, Pendi Sidik, Riyandi Sinaga, Hommy Dorthy Ellyany Sinaga, Kariaman Siti Aminah Sulaiman, Suhendar Sunarto Sunarto Triana Setyawardani Yanti Budiasih