Article Per Year (5 Year)
p-Index From 2020 - 2025
5.409
P-Index
This Author published in this journals
All Journal Jurnal Manajemen Pelayanan Publik Jurnal Obsesi: Jurnal Pendidikan Anak Usia Dini Jurnal Office Pendas : Jurnah Ilmiah Pendidikan Dasar Kelola: Journal of Islamic Education Management Alignment: Journal of Administration and Educational Management Journal on Education AL-ASASIYYA: Journal Of Basic Education Journal of Governance and Local Politics (JGLP) Jurnal Prakarsa Paedagogia Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Abdidas Jounal of Education and Teaching (JET) Akrab Juara : Jurnal Ilmu-ilmu Sosial Jurnal Tinta: Jurnal Ilmu Keguruan dan Pendidikan Journal La Edusci Jurnal Pengabdian Kepada Masyarakat Sosiosaintifik Jurnal Ilmu Hukum, Humaniora dan Politik (JIHHP) ANTHOR: Education and Learning Journal JGK (Jurnal Guru Kita) Indonesian Research Journal on Education Innovative: Journal Of Social Science Research Ilmu Manajemen Sosial Humaniora (JIMSH) ANTHOR: Education and Learning Journal
Herlina, Besse
Universitas Puangrimaggalatung
Religion Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Transportation Other

Published : 38 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search
Journal : Akrab Juara : Jurnal Ilmu-ilmu Sosial

 1 
ANALYSIS OF ADMINISTRATIVE PERSONNEL IN IMPROVING PUBLIC SERVICES AT THE BARU TANCUNG VILLAGE OFFICE, TANASITOLO DISTRICT, WAJO REGENCY Baso Faried Yusra; Imran Ismail; Besse Herlina
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 10 No. 2 (2025): Mei
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study was to analyze administrative staff in improving public services in the Baru Tancung Village Office, Tanasitolo District, Wajo Regency and to analyze the factors that influence administrative staff in improving public services in the Baru Tancung Village Office, Tanasitolo District, Wajo Regency. The research method used is qualitative research with primary data sources totaling 5 people, namely 1 head of government section, 1 population administration staff, and 3 communities. Data collection techniques in the form of observation, interviews, and documentation. Data analysis techniques in the form of data reduction, data presentation, and drawing conclusions. The results of the Administrative Worker's research in improving public services in the Baru Tancung Village Office, Tanasitolo District, Wajo Regency, from the five public services are good, so that services can run effectively and efficiently. Factors that influence administrative staff in improving public services at the Baru Tancung Village Office, Tanasitolo District, Wajo Regency are divided into 2, namely supporting and inhibiting factors. Supporting factors for administrative personnel in public services are physical evidence such as infrastructure, equipment, chairs, tables, cabinets, benches, computers, printers, etc, reliability, responsiveness and good response, and empathy such as attention and courtesy. While the factors that hinder administrative staff in public services are work discipline that still needs to be improved.
PUBLIC SERVICES AT THE TOMONI VILLAGE OFFICE, TOMONI DISTRICT, EAST LUWU REGENCY Yuliana Ripa Tangdiong; Besse Herlina
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 10 No. 2 (2025): Mei
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research or study aims to analyze and explain about the implementation of public services at the Subdistrict of Tomoni (a village government office), Tomoni District, East Luwu Regency, about determinant of factor influencing (supporting and inhibiting) it, and about strategies needed to improve the quality of public services. A qualitative descriptive as type or kind of research. Amount 50 people of local community established as sample (by purposive sampling technique). All of data collected by use library research, observation, questionnaires, interviews, documentation technique. A Qualitative used to data analysis. Result, the implementation of public services which includes amount administrative services for letters of introduction and permits as required by community members at the Tomoni Village Office has not been optimal/effective. Internal factors that support public services are competence, coordination-internal cooperation, awareness and commitment, ethics of decency and integrity, motivation, leadership, and environment work. Meanwhile, the internal inhibiting factors are bureaucratic culture, infrastructure and facilities - technology, discipline, responsive/ empathetic attitude, and public service mechanisms. Supporting external factors are policies and community behavior. While the external inhibiting factors are socialization, supervision, management information systems (MIS), Environment and culture, and Coordination and external cooperation. The strategy to improve the quality of public services needed is to increase and develop all supporting and inhibiting factors.
STRATEGY OF PUBLIC SERVICE IMPROVEMENT WITH GO DIGITAL-BASED AT DEPARTMENT OF POPULATION AND CIVIL REGISTRATION IN WAJO REGENCY Yuniarni; Astriana Suandi; Ichsan Kasnul Faraby; Besse Herlina; Nurcaya
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 10 No. 2 (2025): Mei
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to discuss the Strategy for Improving Go Digital Based Services as well as supporting and inhibiting factors in the implementation of go digitalbased services at the Department of Population and Civil Registration in Wajo Regency. The type of research used is qualitative descriptive research. The research was located at the the Department of Population and Civil Registration in Wajo Regency. The technique of determining informants uses purposive sampling. Data collection techniques consist of interviews, observation and documentation. Data validity testing techniques using triangulation techniques. The results of research on the go-digital service improvement strategy at the Department of Population and Civil Registration in Wajo Regency show that the process of implementing the Go-Digital based service improvement strategy has been running effectively and efficiently. Supporting factors in implementing the strategy are supporting facilities and infrastructure, especially computers for each operator, operators who are quick to respond when there are changes in the flow of digital-based services from the center and the existence of complaint services that cause the Population and Civil Registration Office to continue to improve and innovate so that the services provided are better. While the inhibiting factor is in the form of many people who do not have android phones or computers to be able to access digital-based services, server networks from the center that sometimes experience interference or areas where people live that have not been reached by the network so as to hamper this digital-based service.
Co-Authors Abbas, Muhammad Hasbi Adi Kurnia Afiah, Andi Ulfah Agussalim, Agussalim Agustiawan, Hendra Ahmad Yani Ahsari, Dwi Ahmadil Alam, Jaya Ambo Upe Ambo Upe Abbas Andi Aryadi Andi Asri Ainun Angga Alhamdani Anis, St Hasriyati Apriani Safitri Apriliyanto, Erwin Arisa, Arisa Arni, Esti Arqam, Syaiful Asmilasari, Asmilasari Asmini, Asmini Asriani, Besse Astriana Suandi Basir, Sutrisman Baso Faried Yusra Besse Sulfiani Dai, Herlina Darwis Darwis Dewi, Nurshafika Edi, Baso Bambang Juni Emi Erni Erni Erwin Apriliyanto Evita Lestari FARIDAH Febriana, Besse Inka Fina, Fina Fitra Turahmi Fitriani, Besse Haerunnisa Haerunnisa, Haerunnisa Hamza Hasanah, Niswayanti Hasnawati Hasnawati Hasnidar Hasridah, Hasridah Hj. Syamsiar Husnul Khatimah Ichsan Kasnul Faraby Imran Ismail Indah Indah Irfandi, Rizal Ishaq Bagea Jumiati Jumiati Jumrah Jumrah Juri Naswa Nathania Jusman Kadri, Laelatul KURNIA KURNIA, KURNIA Kurnia, Adi Laelatul Kadri Lantong, Muhammad Adri Lasmi, Hardiyanti Lestari, Reni Anggreni Lestari, Sri Ayu Lili Saputri Mansyur, Anriani Mirawati Mirawati Mita Permatasari Mitha Febriani Monang, Muhammad Asrul Mudirno N Muh. Asrul Muh. Damriansyah Muhammad Arafah Muhammad Arafah Muhammad Nasir Muhammad Nur Muhammad Rusdi Muhlis Muhlis Muliati Muliati, Muliati Mulyana Mulyana Mulyati Mulyati Muspidayani, Muspidayani Mustaking, Mustaking Mu’min, Aminul Niswayanti Hasanah Nurahma, Unin Nurcaya Nurcaya Nurcaya Nurfadilla, Nurfadilla Nurfadillah Nurfadillah Nurfadillah Nurfadillah Nurhalisah, Siti Nurnajmi, Andi Nursanti Nursanti Nursanti Nursanti Nurul Febrianti Parioga, Hesti Pasrah, Megawati Rahayu, Putri Rahman, Lindah Ratna Ratna Dewi Reski, Baso Muh Riska Febrianti Riska Ramayana Risma Risma, Risma Risnah, Andi Rustan, Jukarnang Said, Rahmat Saman, Andi Adehan Samputri, Salma Sanusi, Hardiati Sartina, Sartina Septiani, Azisah Siti Nurhalisah Sitti Aminah Sitti Aminah Sitti Aminah Soraya, Andi Nurafiqah Sri Nur Rahmi Sri Reski Ananda Sugandi, Ahmad Suhesti Randa Sulastri, Erna Sulfiani, Besse SUMARNI Sumarni Sumarni Sumarni Sumarni Sumarni Suriyadi, Rivana Suryaningsih Suryaningsih Sutrisman Basir Sutrisman Basir Syamsiah, Syamsiah Syamsiar Syamsiar Syamsiar Syamsiar, Syamsiar Syamsu Rijal Wardani, Jusma Ayu Winarni Fujiastuti Wiwik Handayani Wulan Fabisian Yuli Ardanawati Yuliana Ripa Tangdiong Yuliana S Yuniarni Yusran Yusran Zamad, Ahmad Ghazali Zulfachry Zulfachry