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Journal : Jurnal Tepak Manajemen Bisnis

PENGARUH KUALITAS PELAYANAN DAN EKUITAS MEREK TERHADAP KEPUASAN DAN LOYALITAS KONSUMEN PADA PT. GLOBAL INTI AGRO DI KOTA PEKANBARU Syawalmi, Laily; Zulkarnain, Zulkarnain; Samsir, Samsir
Jurnal Tepak Manajemen Bisnis Vol 10, No 2 (2018)
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This study aims to analyze the effect of Service Quality and BrandEquity on customer satisfaction. To analyze the effect of Service Quality andBrand Equity on Consumer loyalty To analyze the influence of customersatisfaction on consumer loyalty PT. Global Core Agro in Pekanbaru City.The research population is farmers as much as 670 people and retailers405 people, so in 2016 as many as 1,075 consumers at PT. Global Inti Agro inPekanbaru City. The sample size that will be used is 136 people. Data analysisusing WarpPLS approach. WarpPLS is one of the variance-based SEM statisticalmethods designed to solve multiple regressions when specific data problemsoccur, such as very small sample size, missing values and multicollinearity.WarpPLS is an alternative approach that shifts from a Covarian-based SEMapproach to a variance-based.The results of this study indicate that the better the quality of service, itcan provide satisfaction to consumers and ultimately can increase the number ofconsumers. The better the brand equity can provide satisfaction to customersatisfaction and ultimately the number of consumers will increase. The better thequality of services provided will certainly make consumers become loyal, with thebetter the service provided will certainly increase customer satisfaction andimpact on customer loyalty to the company. The better the brand equity accordingto the given consumer will certainly make the consumer become very confidenttowards the company, with the advent of trust in the company will certainlyincrease customer loyalty to the company. The higher satisfaction obtained byconsumers to make consumers more satisfied, so with the satisfaction ofconsumers will increase customer loyalty to the company.
PENGARUH KUALITAS PELAYANAN DAN CITRA PERUSAHAAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH PADA PT. ASURANSI JIWASRAYA (PERSERO) DI KOTA PEKANBARU Eliba, Fitrah; Zulkarnain, Zulkarnain
Jurnal Tepak Manajemen Bisnis Vol 9, No 3 (2017)
Publisher : Jurnal Tepak Manajemen Bisnis

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This study aims to analyze the effect of service quality and corporate image oncustomer satisfaction PT. Insurance Jiwasraya in Pekanbaru City. To analyze theinfluence of service quality and corporate image on loyalty of PT. Insurance Jiwasrayain Pekanbaru City. To analyze the effect of customer satisfaction on customer loyaltyPT. Insurance Jiwasraya in Pekanbaru City.Population in this research is population in this research is society become individualproduct customer (polis PP) at PT. Insurance Jiwasraya in Pekanbaru City Branch asmany as 1350 people. The sample size that will be used is 140 people. Data analysisusing WarpPLS approach. WarpPLS is one of the variance-based SEM statisticalmethods designed to solve multiple regressions when specific data problems occur, suchas very small sample size, missing values and multicollinearity. PLS is an alternativeapproach that shifts from a Covarian-based SEM approach to a variance-based.The results of this study indicate that the quality of service and corporate image has aninfluence on customer satisfaction. Furthermore the quality of service and corporateimage has an influence on customer loyalty. And customer satisfaction has an influenceon customer loyalty.This research recommends PT. Asuransi Jiwasraya in Pekanbaru Branch Cityto improve the quality of service, by improving customer satisfaction that is providingservices that meet customer expectations, service quality improvement is focused on thequality of the physical environment and can be directed to strengthen customer value.
PENGARUH POLA SOSIALISASI, PERSEPSI PELANGGAN DAN CITRA PERUSAHAAN TERHADAP CITRA PRODUK DAN KEPUTUSAN PEMBELIAN KONSUMEN PADA PRODUK LISTRIK PINTAR (PRABAYAR) DI PT. PLN (PERSERO) AREA KOTA PEKANBARU Andrian, Nico; Zulkarnain, Zulkarnain; Alwie, Alvi Furwanti
Jurnal Tepak Manajemen Bisnis Vol 10, No 2 (2018)
Publisher : Jurnal Tepak Manajemen Bisnis

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The research held in PT. PLN (persero) Area Kota PekanbaruCustomer. This research held in order to analyze the direct and indirect impact ofpatterns socialization, customer perceptions, and corporate image on productimage and customer buying decision in product smart electrical (prepay). Thepopulation is consist of 14.955 customer smart electrical (prepay) in PT. PLN(persero) Area Kota Pekanbaru. According to the sample in formula slovin thenumber of research sample is drawn to 100 people. The variabel used arepatterns socialization, customer perceptions, and corporate image as dependenvariable, variable product image as intervening variable and variable customerbuying decision as independen variable. Analytical tool used is descripitiveanalysis and Structural Equation Modeling (SEM) using SmartPLS 2 tool. Thestatistical test shows that corporate image influence customer buying decision,product image influence customer buying decision. Patterns socializationindirectly influence customer buying decision through product image, andcustomer perceptions indirectly influence customer buying decision throughproduct image. This research recommended to company must be able to developand maintain product image, well as maintain and increase patterns ofsocialization and customer perceptions already well provide accurateinformation, as well enhance the corporate image with increase fasilitas andother support.
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI PENYALURAN KREDIT (Studi Kasus pada Perusahan Perbankan yang Terdaftar di Bursa Efek Indonesia Tahun 2010-2015) Primaputri, Nina; Zulkarnain, Zulkarnain; Alwie, Alvi Furwanti
Jurnal Tepak Manajemen Bisnis Vol 10, No 2 (2018)
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The objective of this research is to analyze the influence of loan interestrate policy toward credit distribution at banking company listed in IndonesiaStock Exchange, to analyze the influence of capital adequacy ratio (CAR) to creditdistribution at banking company listed in Indonesia Stock Exchange to analyzeinfluence return on assets (ROA) on credit disbursement at a listed bankingcompany in the stock exchange, to analyze the effect of non performing loan(NPL) on loan disbursement to a banking company listed on the Indonesia StockExchange to analyze the effect of the loan deposit ratio (LDR) to creditdistribution to a banking company listed on the Indonesia Stock Exchange.The population in this study are all banking companies (banking) listed onthe Indonesia Stock Exchange from 2010-2015, which amounted to 36 companies.While the sample of 29 companies, after using purposive sampling method. Datacollection techniques are based on the variables studied using documentationmethod, while the data collected are about loan interest rate, capital adequacyratio (CAR), return on assets (ROA), non performing loan (NPL) and loan todeposit ratio (LDR) and credit disbursement. Data analysis technique in thisresearch is doubled linear regression.The result of this research concludes that there is no influence of interestrate, return on asset, non performing loan to credit distribution of bankingcompany that listed in Indonesian Stock Exchange for 2010-2015 period. Butthere is the influence of capital adequacy ratio and loan to deposit ratio to creditdistribution of banking companies listed in Indonesia Stock Exchange Period2010-2015.
PENGARUH SERVICESCAPE TERHADAP SERVICE PERFORMANCE DAN CUSTOMER SATISFACTION PADA PELABUHAN KELAS IV PELINDO I CABANG RENGAT, KABUPATEN INDRAGIRI HULU, PROVINSI RIAU Kurniawan, Rieskie; Zulkarnain, Zulkarnain; Rustam, Bambang Rianto
Jurnal Tepak Manajemen Bisnis Vol 10, No 3 (2018)
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The study conducted in Pelindo I Rengat branch or known as PelabuhanRengat. The purpose is to know the direct and indirect influence of servicescapetowards customer satisfaction through service performance as the mediating variable.Population are port users of Pelabuhan Rengat consists of 73 users. Samples taken bycensus to all port users of Pelabuhan Rengat. Variables used are servicescape asexogenous, customer satisfaction as endogeneus, and service performance as themediating variable. Data analyzed by using descriptive and SEM-PLS that assisted byWarpPLS 5.0. The study reveals that servicescape significantly influences serviceperformance, but not significantly towards customer satisfaction. Service performancehas significant influence towards customer satisfaction. Servicescape has indirectinfluence towards customer satisfaction mediated by service performance. Optimizingthe quality of servicescape and enhancing the service performance may potentiallyimprove port user’s satisfaction.
PENGARUH PERSEPSI MANFAAT , PERSEPSI KEMUDAHAN ,SIKAP, KONTROL PRILAKU , DAN NORMA SUBYEKTIF TERHADAP MINAT PENGGUNAAN UANG ELEKTRONIK PADA BANK BUMN DI KOTA PEKANBARU Karnadi, Zachrie; Zulkarnain, Zulkarnain; Alwie, Alvi Furwanti
Jurnal Tepak Manajemen Bisnis Vol 10, No 3 (2018)
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This study aims to investigate the perception of interest in the use ofelectronic money in the city of Pekanbaru. This thesis analyzes the factors thatinfluence intention to use the use of electronic money as a new product categoryfor payment instrument in Indonesia, by raising electronic money case study at 3state-owned banks in Pekanbaru city. This research integrates Theory AcceptanceModel (TAM) and Theory Planned Behavior (TPB). This research is descriptiveand explorative quantitative research. Data acquisition conducted on customersand non-customers 3 BUMN Bank (Bank Mandiri, BRI, and BNI) This study foundthat intention to use the use of electronic money is influenced by perceiveduselfulness, attitude, perceived behavior control, and subjective norms.
ANALISIS EFEKTIVITAS CRM DAN KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PASIEN RAWAT INAP DI RS AWAL BROS PANAM Gusriansyah, Gusriansyah; Zulkarnain, Zulkarnain; Alwie, Alvi Furwanti
Jurnal Tepak Manajemen Bisnis Vol 10, No 3 (2018)
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The purpose of this study is to analyze the effectiveness of CRM andservice quality toward inpatient satisfaction and loyalty of Awal Bros PanamHospital. Data collection technique used questionnaires distributed to patientswho had been treated 2 times or more in Awal Bros Panam Hospital. Data wereanalyzed using path analysis technique. Based on the results of data processingcan be concluded that; 1) The loyalty inpatient were spurious loyalty, it’s meanthat consumer influenced subjective norm that is difficult to choose other hospital,situational factor needed handling patient condition as soon as possible. 2) Themore effectives of CRM implemented would be improves patient satisfaction.Application of CRM could be more effective if the RS given small gift for patientsthose gradually recovering his condition. 3) The higher of service quality wouldbe improves patient satisfaction. The quality of service has needs to be improvedon personal attention aspect of medical personnel to reduce the anxiety ofpatients, the majority of women aged ≥ 51 years during the treatment period. 4)The more effectives of CRM that has been implemented can improve patientloyalty. Patient loyalty can increase if hospital management is able to implementCRM more effectively so that patients are proud and believe in the service ofmedical personnel. 5) The higher the quality of service can increase patientloyalty. The medical personnel have shown a professional understanding andattitude, but still lacking in personal attention. 6) The more effective CRM that isimplemented can improve patient satisfaction and loyalty. Patients consideredCRM to be effective enough in fulfilling patient satisfaction in procedural care,but the expectation of the patient would want the hospitals appreciation forpatients whose condition is recovering. 7) The higher quality of service canimprove patient satisfaction and loyalty. The most effective quality of service is aclear transparency of information and risks during the treatment. This means thatpatients feel satisfied because they feel handled by medical personnel who work ina professional manner that helped increase loyalties.
PENGARUH KUALITAS PRODUK DAN BRAND IMAGE TERHADAP KEPUASAN DAN LOYALITAS KONSUMEN PADA PT. GREENTECH KAWASAKI CAKRAWALA MOTORINDO DI KOTA PEKANBARU Nafrial, Rizki Samzami; Zulkarnain, Zulkarnain; Alwie, Alvi Furwanti
Jurnal Tepak Manajemen Bisnis Vol 10, No 3 (2018)
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This study aims to analyze the effect of product quality and brand imageon customer satisfaction. To analyze the effect of product quality and brand imageon Consumer loyalty. To analyze the effect of product quality on loyalty throughconsumer satisfaction. To analyze the influence of brand image on customerloyalty through satisfaction and to analyze the influence of customer satisfactionon consumer loyalty PT. Greentech Kawasaki Cakrawala Motorindo inPekanbaru City. Research population is consumer of PT. Greentech KawasakiCakrawala Motorindo in Pekanbaru City in 2017 as many as 575 consumers. Thesample size that will be used is 103 people. Data analysis using path analysismethod (path analisys). The results of this study indicate that Product Quality andBrand image influence on consumer satisfaction. Product Quality and Brandimage affect loyalty. This indicates that the better the brand image is positivecertainly increases loyalty. Product Quality significantly influence loyalty throughSatisfaction. Brand image influence satisfaction through loyalty. Satisfactionaffects loyalty.
ANALISIS PENGARUH CUSTOMER RELATIONSHIP MANAGEMEN (CRM) TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN PADA PT JASA RAHARJA (PERSERO) CABANG RIAU DI KOTA PEKANBARU Firles, Masna; Zulkarnain, Zulkarnain; Alwie, Alvi Furwanti
Jurnal Tepak Manajemen Bisnis Vol 10, No 4 (2018)
Publisher : Jurnal Tepak Manajemen Bisnis

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Jasa Raharja (Persero) is a state-owned company that is mandated toprovide traffic accident accidents and public passengers in Indonesia. Thisprivilege will not last long, given the monopoly rights in a number of governmentownedcompanies have the potential to be abolished. Therefore, the companyneeds to do a study on how strong the relationship that Jasa Raharja has with itsbusiness customers. The research was conducted at Jasa Raharja (Persero)Branch of Riau. The purpose of this research is to know the direct and indirecteffect of CRM with variable of Human Resources, Process and Technology toCustomer Satisfaction and Customer Loyalty. This research population isbusiness consumer Jasa Raharja that is the owner of public land passengertransportation which is domiciled in Pekanbaru city. The sample was determinedby Proportionate Random Sampling of 173 respondents. Analytical tool used isdescriptive analysis and Structural Equation Modeling (SEM). The results showedthat human resources, processes and technology have a positive and significanteffect on customer satisfaction and customer loyalty. It is recommended toimprove human resource communication skill, create customer-focused vision andmission and create accurate and up-to-date database in order to increasecustomer satisfaction which leads to customer loyalty of Jasa Raharja.
ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN MAHASISWA DAN WORDS OF MOUTH (WOM) PROGRAM PASCASARJANA UNIVERSITAS RIAU PEKANBARU Sayandra, Recky Riandika; Zulkarnain, Zulkarnain; Samsir, Samsir
Jurnal Tepak Manajemen Bisnis Vol 10, No 4 (2018)
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This study aims to analyze the influence of service quality factors in theGraduate Program of Universitas Riau on student satisfaction and tendency ofwords of mouth among students of Graduate Program of Universitas Riau.Analysis of data influence between research variables using structural equationmodeling (SEM) approach. SEM is a multivariate analysis used to analyzerelationships among variables. One of the software that can be used is IBM SPSSAmos Version 21. Amos was chosen because of the ease in using graphic interface(Amos Graphic) to describe the structural model. Data were obtained from 139respondents by filling out questionnaires. SEM model after experiencing severalstages and modifications have met the criteria of goodness of fit with the value ofeach index are: (a) chi-square= 34,852; (b) cmin/df= 1,452; (c) probabilitas=0,071; (d) GFI= 0,957; (e) AGFI= 0,905; (f) CFI= 0,977; (g) TLI= 0,956; dan(h) RMSEA= 0,057. By looking at the value of iritical, ratio regression weightmore than 1.65 and p-value <0,05, it can be concluded that the service qualityfactor has a significant effect on the student satisfaction and on the factor ofwords of mouth, and also the student satisfaction factor also influence the factorof words of mouth. Furthermore Effect total influence of variable Quality ofservice to student satisfaction variable = 0,808 (80,8%) and to variable of Wordsof mouth = 0,403 (40,3%). While the total effect of Student Satisfaction variableto variable Words of mouth = 0,396 (39,6%). Then the direct influence of variableQuality of service to variable Words of mouth = 0,083 (8,3%) and indirectinfluence of variable Quality of service to variable of Words of mouth = 0,320(32%).
Co-Authors A Halim Abdul jalil ABDUL RAHMI Abdul Rasyid Abdul Wahab Abdullah, Rabaah binti Abdurochman, Abdurochman Abdurrohman, Abdurrohman Abidin, Bj Zaenal Abrar Abrar Achmad Rasyad Achmad Supriyanto Adami, Mukhlis Addini, Syahira Adel, Ilne Ai Purana Adhayani, Layli Adi Candra, Adi Adiningsih, Ervina Adinta, Yusmala Adiprabowo, Tjahjo Adriadi, Rekho ADRIANI ADRIANI Afdal , Afdal Afdal Afdal, Afdal Affan, Abdul Afifah, Nabila Yun Afriliziana, Linda Ardani Afriyani, Lina Agesti, Mita Agnes Quartina Pudjiastuti Agustina Agustiningrum, Titin Dwi Ahmad Ahmad Ahmad Ismail AHMAD RIDUAN Ahmad Sofyan Ajat Sudrajat Ajis, Olvrias Tenisa Akbar, Addinul Akhmad Hidayatno Akhmad Mukhsin Akma, Nurul Akmal Akmal Al Mutia Gandhi Aldanita, Ega Alfauza, Zaid Alfikri, Maulianda Algusra, Jeri Ali Geno Berutu, Ali Geno Ali, Erfansyah Alim Harun Pamungkas Alkaff, Firas F. Alkaff, Sylmina D. Allvin, Muhammad Alpian, Romi Alvi Furwanti Alwie Alwiningsih, Wiwin Amalia, A. Dewi Reski Amaliah, Rizky Amaningsih, Dwi Amelia, Dinda Chandra Amir Hamzah Amir, Arman Amsal, Amsal Ana Sopanah, Ana Anas, Asrul Andi Kurniawan Andi Muhammad Adam Andika Pradana Andini, Lorenza Dwi Andrian, Nico Andryani, Sulis Andy, Safria Aneka Firdaus angga wahyu aditya Anggi T W, Y Gigih Anggi TW, Y Gigih Anggraini, Putri Angraini Angraini Anis Tatik Maryani Anita Maharani Anita Rahmiwati Anniez Rachmawati Musslifah Anuraga Jayanegara Apriansyah, Ferly Aprilia, Eka D. Aprilia, Gusri Putri Aprilianti, Dian Ar, Riski Amaliah AR, Rusdianto Ar. Syarif Hidayat Ardiansyah, Gari Ardiyaningsih Puji Lestari Ardiyansah, Ardiyansah Arianti, Endah Fajri Arianti, Gusva Arif, Ibnu Arif, Zainal Arifinsyah Arifinsyah, Arifinsyah Aris Triwiyatno Arisandi, Dea Arlotas, Rena Kinnara Armin Armin, Armin Arrahman, Rinza Aryati, Aziza Arzita, Arzita Asmaul Husna Asnaini Asnaini, Asnaini Asri Karolina Astathi, Fahmi Astuti - Astuti, Nia Astuti, Vera Dani Atikah, Farah Atma Murni Avriliand, Decky Awerman Awerman Ayu Catherine, Liany Azmil Azman Azwar, Asrul Badriyah, Laila Badwan, Badwan Bagio, Bagio Bahroni, Agung Baldan Haramain, Fathur Bambang Arianto Bambang Eka Saputra Bambang Sumintono Bani, Ika I. Banjarnahor, David Barlin Barlin Baskara, Fatih Cahya Basri A. Gani, Basri A. Berlian, Hangrengga Bidarita Widiati Bin Mohd Alwi, Mohd Amirul Hamdi Biyatmi, Biyatmi Boihaqi, Boihaqi Boy Nurtjahyo Boy Rangga, Boy Bramana, Sally Maria Buchori Asyik Budiman, Muhamad Syarif Budiyati Ichwan Budiyono Budiyono Budy Wiryawan Burhan Burhan, Burhan Bustami, Abd. Latif Bustami, Sirwan Yazid Bustanul Arifin Busura, Karisma Candra candra Catherine, Liany Ayu Ce Gunawan Chairiza, Dinda Chairudin Chairudin Chatarina Umbul Wahyuni Christy, Sebianus Rainer N Chrisulianti, Rizki Claudea, Noralia Cut Muthiadin Dadan Mardani Damara, Farrel Damayanti, Fadelia Dani Ramdani, Dani Danil Hendry Gamal, Moh darwis darwis, darwis Daud, Pamungkas Daulai, Afrahul Fadhila Daviq Chairilsyah Dawatul Choiro, Umu Dayanti, Umi Dearahim, Dewingga Decky Avrilianda Dedi Miswar Dedy Miswar Dedy Surya Dedy Syahrizal Defrianto Defrianto Delani, Yosinda Delita Zul Deneski, Eko Media Deni Efizon Deny Dwi Lestari, Deny Dwi Desi Heltina Dessy Rahmawati, Dessy Desyanty, Ellyn Sugeng Devira, Nandita Dewi Fazlina, Yulia Dewi Febrina Dewi Puspitasari Dewi, Adinda Prila Dewi, Eka Novella Dewi, Fuspa Dewi, Ika Sari Diah Putri Safera, Diah Putri Diah Safitri Dian Utami, Dian Diha, Hamjah Dirhamzah, Dirhamzah Dirwansyah, Dirwansyah Doloksaribu, Mikael Domu Simbolon Doriyanti, Agnees Dwi Haryono Dwi Saputra, Chandra Praba Dwi Susanti, Nurhayani Dwi Winarsih Dwicahya, Bambang Dwiputri, Devina Dyah Kumalasari Dyanisa, Tifanny Ediana, Rena Edy Haryono Effendi, Yulian Eka Apriani Eka Dian Aprilia Eka Kasymir Eka Pratiwi Eka Utami, Nurhabibah Paramitha Eko Sri Wiyono Elfranita, Dera Elia, Elia Eliba, Fitrah Elis Kartika Eliyanti , Eliyanti Eliyanti Eliyanti Eliyyil Akbar Elizabeth Yohanes Ellyanie Ellyanie Elmiwati Elmiwati, Elmiwati Elyantari, Gresi Enandang, Much Endah Gita Cahyani Endang Sri Redjeki Endang Sulistyawati Endang Widi Winarni Ende Kasma Erisal, Arief Erlinda Muslim Erma Suryani Ermawati, Yuli Erna Mutiara Ernidawati, Ernidawati Essy Harnelly Estrada, Yuki Estriani, Heavy Nala Evi Julianita Harahap Fachrurrozi Fachrurrozi Fadhali, Mohammed M FADILA, NUR Fadlurrahmi, Fadlurrahmi Fahmi Irfanudin Fahrur Rozi, Muhamad Fajri Vidian Fajrilia, Azni Fakhruddin Fakhruddin Faradhila, Jihan Faradilla, Cut Farida Farida Farkhani, Farkhani Fathinah, Atika Luthfiyatil Fathony Karuniawan Fathur Rohman, Fathur Fathur Zaini Rachman Fatihin, M. Khoirul Fatmawati Nur Fauzi, Manyuk Fawwaz, Muhammad Jauhar Febriana, Ajeng Ardinal Febriani, Ayu Febriansyah, Irfan Wirya Febrianto, Wahyu Febrima, Nade Feby Musti Ariska Fernando, Putri Deniya Firda Arlina Firles, Masna Firli, Tengku Firman Aziz Firman Nugroho FIRMAN, ARHAM JUNAIDI Firmansyah, Arfie Ikhsan Fis Purwangka Fitri April Yanti, Fitri April Fitri, Ade Fitri, Dian Anisa Fitria Fitria Fitrianti, Elsa Fitriyana, Mas Fariz Fitry, Alchonity Harika Fotarisman Zaluchu, Fotarisman Fristalia, Mikaela Delpin Fuadi Fuadi Fuady, Muhammad Irham Furwanti Alwie , Alvi Gatot Wijayanto Geovani Meiwanda Gholib Gholib, Gholib Ghonimah, Syifa Nur ginting, sri ulina Gozali, Gozali Gule, Yosefo Gusriansyah, Gusriansyah Hadiyanto Hadiyanto Haerani Haerani Hafid, Agus Hairunisah, Hairunisah Hajrah Hajrah, Hajrah Halengkara, Listumbinang Hamdalah, Farhan Hamdani Hamdani Hamdu Hamjaya Putra Handayani, Etik Puji Handayani, Priti Oktari Handayani, Viva Desi Handoko, Tri Akbar Happy Fitria, Happy Harahap, Aprilinda M. Harahap, Elly Harahap Warnisah Harahap, Elly Warnisyah Hardika Hardika, Hardika Hardilawati, Wan laura Hari, Hari Harmi, Hendra Harnita, Rita Hartanto, Nur Hartanto, R M Nur Harun, Hadriyan Rukmana Harun, Ihsan Hasan Basri Hasan, Denny Irmawati Hasanah, Elda Elrin Hasanah, Putrie Uswatun Hasanuddin Hasanuddin Hastuti , Sri Hasward, Hafid Muhaimin Havizul, Havizul Hayatun Nufus Hdayat, Alfian Helfi Nasution Helmy Alian Hendra Hendra Hendrik Hendrik Hengki Irawan Heni Fitriani Henni Syawal Henni, Noviasari Herawati Herawati Herlina, Meri Hermalia Putri, Shanty Hermansyah, Dedi Hesty, Nurry Widya Hevi Sundra Hidayat, Elin Hidayat, Kusnadi S Hidayat, Rafin Hidayat, Surahman Hifdzil Haq, Ahmad Hikma, Nurfi Hikmah, Fida Al Hilmansyah Hizbullah, Gilang Honesta, Almira Hotmatua, Hotmatua Husein, Ikhsan Rahman Husna, Fauzul I Gede Sugiyanta I KETUT SUARDANA, I KETUT I Made Adi Sayoga, I Made Adi Ibrahim, Alda Ibrahim, Muhammad Syahrial Razali Ichwan, Budiyanti Idris Idris Idul Adnan Ihsan Ihsan Iis Susiawati Ikhsan, Syarif Muhammad Imam Gazali Imam Yazid Imayati, Imayati Imran Imran Indah Novita Dewi Indah Sari, Intan Putri Nur Indaryati, Sri Indrayani, Lilis Indrayanti, Lilis Ira, Nurmaya Putri Irianto Irianto Irma Lusi Nugraheni Irmawati Irmawati Irnawan, Sri Marnianti Irpandi, Wahyu Irsya, Habib Irsyadi Yani Irtawati, Andy Sri Irvan Tasnur Iryana, Elma Islahudin Ismail Ismail Ismail Ismail Ismail Thamrin Ismail, Syarof Nursyah Isnaini, Nadia Isti Diana Sari, Isti Diana Istiqlal, Lalu M Iswahyudi, Iswandi Iwantono Iwan Barnawi Izza Mahdiana Apriliani Izzah, Ramy Fitrah Izzudin, A. Tsabat Jacomina Tahapary Jaenuddin, Nur Adinda Irtiyah jamila, Nur Jamrizal, Jamrizal Jan Setiawan Jannah, Nurbaiti JANNAH, RABIATUL Januriansyah, Yudis Jasmi Jaya, M. Thoha B Sampurna Jayawarsa, A.A. Ketut Jenar, Radit Sinto Jidatul Haz, M. Aaz Johri Sabaryati, Johri Juhari, Damraeni Juliansyah, Rollis Jumira Warlizasusi Junaidi Junaidi Juniawan, Manda Junisa, Sisilia Juniwan, Elyus Kaharap, Mongga Kahby, Icha Ayunita Kamaliah Kamaliah, Kamaliah Kamesrar, Magrid Margaretha Karnadi, Zachrie Karomah, Siti Shalihatul Kartika Efendi, Yuli Kartini Hasballah Kartini Kartini Katimin, Katimin Kaulika, Vania Wilona Khairil Anwar Khairul Anwar Khoiriyah, Hafidhatul Khoiriyah, Hafidhatul Kholila, Zulfa Khotimah, Annisa Husnul Kiki, Karisma Koto, Jaswar Koto, Rahmat Desman Krisnandika, Verina Ruth Krisnarini, Krisnarini Kukuh Miroso Raharjo Kurnia, Amin Kurniasih, Try Indiastuti Kurniati, Nesi Kurniawan Kurniawan Kurniawan, Muh D. 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Manik, Dion Daud Manurung, Jernih Natalia MANURUNG, PURBATUA Mardewi, Mardewi Mardewi, Mardewi Nur Mardiyanti, Tiska Marhani Marhani Maria Mayasari Sianturi Maria Ulfah Mariana Mariana Mariati Tirta Wiyata Marito, Pinitta Marlia, Ika Marlingga, Rahman Marnis Marnis Marpaung, Rian Rinaldi Martanti Martanti Marty Mawarpury Marwani Marwani, Marwani Maryaningsih, Maryaningsih Maryati Maryati Matulatuwa, Angela Costansia Yohana Maulana, M Afrizal Maulida, Olivia Maulina Pia Wulandari Maulina, Novi Mawardi Siregar, Mawardi Maya Febrianty Lautania Mayang Sari Maysarah, Hilda Mentari, Erni Mgh, Tagun Miftahul Janah, Miftahul Mikko Tarkiainen, Mikko Mindani, S. Miniarti, Dela Miranda, Melly Miroso Raharjo, Kukuh Misnaniarti Misnaniarti Misrahanum Misrahanum Misrita, Misrita Miswari, Irna Moch. Syamsul Arifin Zein, Moch. Syamsul Arifin Monica, Nanda S. Muchamad Triyanto Muchid, Muchid Muhamad Nur Ichwanuddin Muhammad Abdillah Muhammad Adam, Muhammad Muhammad Afrillah Muhammad Azhar Irwansyah Muhammad Fadhil Muhammad fauzan Muhammad Hatta Roma Muhammad Syafri, Muhammad Muhammad Syukur Muhammad Thoha B.S. Jaya, Muhammad Thoha Muhammad Yasir Muhammad, Muhammad Fadhil Muhammad, Shalahuddin Muhazir Muhazir, Muhazir Muhlison, Muhlison Muhtar Muhtar Muji Slamet Lestari, Muji Slamet Mujoko, Windasari Kamelia Mukhlis Mukhlis Mukhnizar Muknizar, Muknizar Mukti, Plasma Versiana Mukti, Wiji Aziiz Hari Mulianingsih, R. R. Sri Setyawati Muljawan, Rikawanto Eko Mulkan Azhari Mulya Sari Mulya, Dara Eka Permata Mulyadi Mulyadi Mulyandi, Ilham Mulyani, Eka Semi Munadi Munadi Mungianty, Nesty Muryeti Muryeti, Muryeti Mushdalifah, Mushdalifah Muslim Akmal Muslim, Fadhilah Musraini M Mu’tamar, Khozin Nabila, Afinda Nabila, Firyal Fauziah Iffa Nadia, Putri Nadjadji Anwar Nafissa, Naja Nafrial, Rizki Samzami Nahor Murani Hutapea Nanda Pratama, Sella Alpiana Nandyka Yogamaya Nani Suwarni Nanik Oktavia Nasrullah, Nanang Nasution, Muhammad Roihan Nasution, Tio Afandi nasution, wahyudi nur Natsir, Mohammad Nauval, Iflan Nazati, Sevinatul Negara, Purnawan D. Neliyati, Neliyati Nelly Nugrawati Neni Hermita Neti Betria Sari, Neti Betria Ngudiantoro . Niari, Refda Nilayanti, Putu Ningrum Palureng, Rurika Widya Ningrum, Septia Ningsih, Siska Ayu Noer Aly, Hery Nofrianty, Nofrianty Nora Maulina, Nora Norita, Wenda Novia Anggraini Novis, Iskan Novita, Maryana Noviyani Noviyani Novrikasari Novrikasari, Novrikasari Nugroho, Budi Sulistiyo Nur Aini Nur Alam Fajar NUR FADILAH Nur Hayati Nur Yanti, Nur Nurfadila, Anya Nurfadilla, Nurfadilla Nurhaedah Nurhaedah Nurhaida Nurhaida Nurhaliza, Nurhaliza Nurhikmah Nurhikmah Nurkotimah, Rosi Nurmayanti Nurmayanti, Nurmayanti NURUL ANNISA Nurul Fadilah, Nurul Nurul Huda Nurwijayanti Nyanden, Kim David Jordan Ocktariyana, Ocktariyana Odigie, Joan Oktaviana, Nurul Oktopiana, Eis Oni Febriani Oviana Lisa Padilah, Ahirul Habib Padmawati, Retna S. 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Rusli Rachmad Suhanda Rachman, Arfita Yuana Dewi Raden Lestari Garnasih Rahayu, Diah Resti Rahayu, Yusri Rahian, Farah Azzahra Rahma Kurnia Sri Utami Rahma Yurliani, Rahma Rahmad, Indra Rahmadani, Vivi Gusrini Rahmaddiansyah Rahmaddiansyah, Rahmaddiansyah Rahman, Mia Riani Rahman, Sutisna Abdul Rahmat Hidayat Rahmayani, Dian Rahmayani, Nadya Rahmi Febriyanti RAHMI FITRIA Rainiyati Rainiyati Rakhmiati, Rakhmiati Ramadan, Marselendra Exprendy Ramadhan Syahmedi Siregar Ramadhan, Akmal Ramadhan, Alpian Candra Ramadhan, Muhammad Haykal Ramadhani, Fatima Nur Ramang, Sisilia Rapang, Yufensius Rapiuddin, Risman Abdi Rara Ardhika, Maria Ulfa Rasuane Noor Rauf, Saidah Razi, Astri Delia Razi, Astri Delia Recky Riandika Sayandra, Recky Riandika Rendra Wasnuri Rengganis Rahmawati, Nur Intan Reni Suryanita Resdiantari, Offy Ressy Rustanuarsi, Ressy Retno Dwiningrum, Nawang Rezka Arina Rahma Rezkita, M. 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Sinaga, Haposan Sinaga, Lamtiurma Ronasari Sinambela, Tasya Sinur, Valeri Vela Sirait, Reza Rukman Sirajuddin Sirajuddin Siregar, Iskandarsyah Siregar, Ramlan Sirua, Megawati M Amir Sitepu, Linda Siti Aminah Siti Marpuah, Siti SITI MARYAM Sitti Fatimah Maddusila Situmeang, Abetnego situmorang, Jauharah Jilan Sofianti, Adela Iragil Sofwan Adiputra, Sofwan Sofyan Sofyan Sohaimi, Nor Suzylah Solihin, Ujang Soni Isnaini Sonia, Gesha Octora Sopingi Sopingi, Sopingi Sri Gemawati Sri Indarti Sri Irtawaty, Andi Sri Redjeki, Endang Sri Wahyuni Sri Wahyuni Wildah Subhan Subhan Subli, Mohamad Suchita, Natasya Baby Suci Rahayu Suciati, Tri Aprilia Sucipto Sucipto Suciyati, Putri Hasri Sudarmi Sudarmi Sudarmi Sudjadi Sudjadi Sufriadi, Elly Sugeng Widodo Suhaila, Suhaila Suherman, Suherman Sukendi Sukendi Sukma Aditya Sulistyawati, Maria Dewi SUMADI SUMADI Sumarni Sumarni Suparmadi, Suparmadi Supian Humaidi, Ahmad Suprapno Suprapto Suprapto Supriyadi Supriyadi Supriyono Supriyono suraji suraji Surdianah, Sitti Suriaatmadja, Erwan Suryadi Tjekyan Suryani Hardjo, Suryani Susanti, Elsa Susanti, Ririn Susantono, Abdilah Susda Heleni Sutandra, Lagut Syafiuddin Syafiuddin Syafruddin Nasution Syahputra, Andika Ari Syahputra, Andriyan Syahputra, Rizki Syahri, Adhari Syaiful Anam Syaifullah Muhammad Syarif Hidayat Amrullah Syawalmi, Laily Syuri, Arinza Regina T Maulana T. Saiful Bahri Taai, Derwin Talib, Putri Febriani Tamwifi, Irfan Tanjung, Dhiauddin Tanjung, Yulia Windi Tarigan, Amira P. Tarigan, Amira Permatasari Tarmidi Tarmidi Tata Sutabri Taufik Arief Taufiq P. Nugraha, Taufiq P. Taurusman, Azbas Teguh Rafian Tengku Andrias Prayudha Tengku Nurhidayah Teppo Kivento, Teppo Teresa, Roma Thomas Subarso Isriadi, Thomas Tinambunan, Cristine Laurencia Tince Sofyani Tonapa, Jennis Tri Rachmanto Prihambodo Tri Sukirno Putro Tri Wulandari Triandini, Della Triansyah, Febri Trihadi, Wanda Trisla Warningsih Trisnaningsih Trisnaningsih Triwulandari, Triwulandari Tsani, Nurul Fadhilah Ulfa, Monica Ulfa, Zulia Umar, Rosniawatu S Umban Adi Jaya Ummah Nurjannah Umu Da’watul Choiro Usman, Faradillah Uswanas, Zadam Achmad Uswatun Hasanah Utami, Novi Kurnia Utami, Rahma Kurnia Utami, Rahma Kurnia Sri Utami, Shafira Utari, Jesicca Reza Veny Selviyanty Vera, Yeni Veronica, Dinny Vianti, Okta W, Setyo Hendra Aldi Wahyuni, Riska Dea Sri Walid, Ahmad Wan Abbas Zakaria Wan Muhammad Yunus, Wan Muhammad Wardah, Sofiati Wardhani, Bantari WK. Warisma, Lini Warlan Warlan, Warlan Washilah, Hasya Wathoni, Lalu Muhammad nurul Wati, Vina Erna Wati, Widiya Wayan Juana Riskawati, Wayan Juana Wazir Mawardi Wenky, Wenky Wibisono, Rafidianto Widagda, Mikail Eko Prasetyo Widya Ningrum Palureng, Rurika Widyasari, Anisya Yulis Widyaswari, Monica Wiena Safitri Wijaya, Ayu Wijaya, Ayu Wijaya Wijaya, Bambang Somantri Wijaya, Zeffanya Raphael Wijayanto, Sigit Ary Wilda Nuraida, Wilda Wilson Wilson Wina Triani, Wina Winanda, Treza Desri Winata, Aliahardi Winda Yulia Windu Mangiring Wira Hadianto, Wira Wirawan, Hadi Purnama Wiwi Prastiwinarti Wulan Safitri, Wulan Wulandari, Fepti Tri Xaverius, Fransiskus Yamin, Iqbal Yanuariska, Tria Yarhanidi, Yarhanidi Yarmadi, Yarmadi Yarmaidi Yarmaidi yatmin, yatmin Yazid Bustami , Sirwan Yelpi, Rosita Yenita Roza Yessi Olivia Yoga Mandala Yogi, Yogi Yuanita Windusari Yuarko, Nike Virgawati Yudi Haditiar Yudistira, Windi Yulia Alia Yulia, Devi Yuliana Ria Ariska, Yuliana Ria Yuliastuti, Maria Eka Yuliet Yuliet Yulindra, Eni Yulita, Ona Yulyoni, Finni Yunidar Buana Yurnalis, Adytia Yus, Teuku Muhammad Yusdiana, Emy Yuslem, H. Nawir Yusnelli, Yusnelli Yustinus Rudiyanto, Yustinus Yusuf, Elvi Andriana Yuyut Ariyanto, Yuyut Zahira, Hany Zahreni, Siti Zainudin Zainudin Zakaria, Iskandar Zakiah Zakiah Zarnelly Zarnelly Zinatul Hayati Zuhri D, Zuhri D Zukmadianty Putri, Rizki Zulharman Zulharman Zulkarnaini Zulkarnaini Zulkifli, Baidillah