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All Journal International Journal of Evaluation and Research in Education (IJERE) Jurnal Komunikasi Pembangunan Jurnal Manajemen dan Organisasi Jurnal Penyuluhan Sodality: Jurnal Sosiologi Pedesaan Jurnal Manajemen dan Agribisnis Jurnal Pustakawan Indonesia Jurnal Kependidikan: Penelitian Inovasi Pembelajaran INFORMASI International Journal of Science and Engineering (IJSE) Interaksi : Jurnal Ilmu Komunikasi Jurnal Ilmu Lingkungan Teknotan: Jurnal Industri Teknologi Pertanian Sosiohumaniora Jurnal Ilmu Komunikasi Journal of Education and Learning (EduLearn) KOMUNITAS: INTERNATIONAL JOURNAL OF INDONESIAN SOCIETY AND CULTURE Jurnal Agro Ekonomi Jurnal Perpustakaan Pertanian Jurnal Studi Komunikasi dan Media JAM : Jurnal Aplikasi Manajemen Journal of Nonformal Education Record and Library Journal Jurnal Antropologi: Isu-Isu Sosial budaya JITRO (Jurnal Ilmiah dan Teknologi Peternakan Tropis) Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Journal of Family Science Edulib Agrokreatif Jurnal Ilmiah Pengabdian kepada Masyarakat AGRARIS: Journal of Agribusiness and Rural Development Research Lentera Pustaka Sosio Konsepsia Jurnal Kajian Informasi & Perpustakaan Jurnal Kajian Komunikasi Jurnal PIKOM (Penelitian Komunikasi dan Pembangunan) Jurnal Pendidikan: Teori, Penelitian, dan Pengembangan AL ISHLAH Jurnal Pendidikan Jurnal Sains Komunikasi dan Pengembangan Masyarakat [JSKPM] Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Caraka Tani: Journal of Sustainable Agriculture Jurnal Komunikasi Informatika Pertanian Jurnal Manajemen Pembangunan Daerah Al-Muzara'ah Jurnal Penelitian Sosial dan Ekonomi Kehutanan Agrisocionomics: Jurnal Sosial Ekonomi Pertanian Jurnal Kebijakan Perikanan Indonesia Wacana: Jurnal Ilmiah Ilmu Komunikasi Journal of Agribusiness and Local Wisdom Buletin Ilmiah Marina : Sosial Ekonomi Kelautan dan Perikanan GEMA EKONOMI Jurnal Komunikasi Profesional IMPROVEMENT: Jurnal Ilmiah untuk peningkatan mutu manajemen pendidikan Harmoni Jurnal Ilmiah LISKI (Lingkar Studi Komunikasi) Jurnal Ilmiah RESPATI Jurnal Riset Komunikasi Bricolage : Jurnal Magister Ilmu Komunikasi Perspektif Komunikasi; Jurnal Ilmu Komunikasi dan Komunikasi Bisnis Ilomata International Journal of Management Agriecobis : Journal of Agricultural Socioeconomics and Business Ekspresi dan Persepsi : Jurnal Ilmu Komunikasi Jurnal Agro Ekonomi Jurnal Pendidikan dan Kebudayaan Jurnal Sosiologi Andalas Jurnal Triton International Journal Of Science, Technology & Management (IJSTM) Ilomata International Journal of Management International Journal of Multidisciplinary: Applied Business and Education Research International Journal of Social Service and Research Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA) International Journal of Science and Society (IJSOC) CITIZEN: Jurnal Ilmiah Mulitidisiplin Indonesia Jurnal Pustakawan Indonesia Business and Entrepreneurial Review Mamangan Social Science Journal Mediator: Jurnal Komunikasi SOSIO KONSEPSIA: JURNAL PENELITIAN DAN PENGEMBANGAN KESEJAHTERAAN SOSIAL Majapahit Journal of Islamic Finance and Management Majapahit Journal of Islamic Finance dan Management Jurnal Penelitian Pendidikan Indonesia ENDLESS : International Journal of Future Studies BACA: Jurnal Dokumentasi dan Informasi
Pudji Muljono
Departemen Komunikasi Dan Pengembangan Masyarakat, Institut Pertanian Bogor. Kampus Dramaga, Bogor 16002
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Journal : JAM : Jurnal Aplikasi Manajemen

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VALUATION OF SERVICE QUALITY AND INNOVATION OF BOGOR CITY PUBLIC SERVICE MALL Surawijaya, Angga Alan; Muljono, Pudji; Najib, Mukhamad
Jurnal Aplikasi Manajemen Vol. 19 No. 1 (2021)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2021.019.01.05

Abstract

The purpose of this study was to determine the effect of service quality and innovation on visitor satisfaction and loyalty in Bogor City Public Service Mall. Another thing that also needs to be answered from this study is whether there is an effect of customer satisfaction on loyalty in using the services of the Bogor City Public Service Mall. This study used primary data that were collected via interviews and questionnaires distribution to 81 MPP Kota Bogor visitors who were selected by purposive sampling method. The analysis used in this research is modeling analysis using Structural Equation Modeling with the Partial Least Square (PLS) method. The results of this study indicate that service quality has a significant effect on visitor satisfaction and loyalty. Another result is that innovation has a significant effect on visitor satisfaction, but has no significant effect on visitor loyalty. This study also shows that visitor satisfaction has a significant effect on visitor loyalty. Further research is needed with a broader model to explain the diversity of satisfaction and loyalty variables. It is also necessary to conduct a study comparing the services in the Bogor City MPP with the services in the original institution in terms of the level of satisfaction and loyalty of the community.
ANALYSIS OF THE EFFECT OF KNOWLEDGE MANAGEMENT, COMPETENCY, AND INNOVATION ON EMPLOYEE PERFORMANCE Wibowo, Dwi Yoga Ari; Muljono, Pudji; Sumertajaya, I Made
Jurnal Aplikasi Manajemen Vol. 19 No. 4 (2021)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2021.019.04.09

Abstract

The conformity of employee competencies with their positions and innovation in work implementation is required by the presence of the Civil Servants (PNS) professional demands. Knowledge management is necessary to fulfill the knowledge needs of employees so that competence, innovation, and employee performance can be improved. This study aims to analyze the effect of knowledge management, competence, and innovation on employee performance. All employees in the Finance and Equipment Bureau of the Ministry of Agriculture were involved as the research object. The data were obtained using the census method of 103 Finance and Equipment Bureau employees, interviews with appraisal officials and personnel managers, and employee performance appraisals in 2019. The data processing uses Structural Equation Modeling - Partial Least Square (SEM PLS) analysis. This study indicates that knowledge management has a significant effect on innovation and competence, whereas innovation significantly affects performance. However, knowledge management and competence do not seem to have a significant effect on employee performance. Knowledge management indirectly has a significant effect on performance through innovation. Nevertheless, knowledge management does not seem to have a significant effect on performance through competence. The suggestion for further research is it shall be conducted in a work unit that requires special skills so that the employee competence is taken into consideration.
Co-Authors -, Rachmawati . Saharuddin A. Faroby Falatehan Aang Gunaidi Abdul Aziz Abdullah, Ahmad Zakki Abung Supama Wijaya, Abung Supama Ade Sintya Kusumawardani Adi Irvansyah Adi, Fajar Adil Basuki Ahza, Adil Adzkiya, M.A. Zaim Afira Triaputri Agief Julio Pratama Agus Raharjo Ahmad Aulia Arsyad Ahmad, Rosmalia Aida Vitayala Aida Vitayala Hubeis Aida Vitayala S Hubeis Aida Vitayala S. Hubeis Aira Putri Eri Dasli Alfi Rahmawati Alvi Nur Yudistira Amiruddin Saleh Andin Taryoto Anisa Miftah Fadiyah Anna Fatchiya Anna Fatchiya Anuraga Jayanegara Argasepta Armadhani Arie Wibowo Khurniawan Arlena, Wenny Maya Ary Bakhtiar Azhari, Rafnel Aziz, Abdul Azki, Ahmad Azwar Azwar Bagus Priyo Purwanto Bambang Indriyanto Bambang Indriyanto Bambang Indriyanto Basita Gintin Sugihen Basita Ginting Sugihen Cahyono Tri Wibowo Cahyono Tri Wibowo Cahyono Tri Wibowo Chairita Dan Cinara, Leonita Arshinta Darwis S Gani Darwis S. Gani Dedeh Kurniasih Delima Hasri Azahari Desi Sekar Wangi Devialina Puspita Diah Amelia, Diah Diah Febrina Dian Noor Tamzis Hanafi Djoko Susanto Djoko Susanto Djoko Susanto Djoko Susanto Djoko Susanto Djoko Susanto Djuara P Lubis Djuara P. Lubis Dodik Briawan Dwi Firmansyah Dwi Hastuti Dwi Retno Hapsari, Dwi Retno Dwi Sadono Dyah Gandasari Dyah Gandasari E. Oos M. Anwas, E. Oos Edi Puspito Ekawati Sri Wahyuni Ekawati Wahyuni Eko Sri Mulyani Eliz Khalishah Elly Rosana, Elly Ence Oos Mukhamad Anwas Erriani Kristiyaningsih Fachmi Ibrahim Fahmi Fuad Cholagi Faiz Ridhan Faroka Faizal Maad FAJAR NUGROHO Farit M Afendi Fernando, Joshua Firman Ardiansyah Francisca Gita Anjani Gondasari, Dyah Gunaidi, Aang Hamzah Hamzah Hana Indriana Hanifah Ihsaniyati Hardinsyah Heldi Yunan Ardian Herien Puspitawati Herien Puspitawati Heru Sumaryanto Herwan Junaidi, Herwan Hidayatilloh, Furqon Syarief I Made Sumertajaya Ida Ayu Putu Sri Widnyani Iis Diatin Iis Mardiansyah Ikhsan ikhsan Illah Sailah Imas Sukaesih Sitanggang Ina Irawati Ira Dwi Rachmani, Ira Dwi Irfan Syauqi Beik Irma Febrianis Irma Febrianis Irman Hermadi Irni Rahmayani Johan Irpan Ripa’i Sutowo Irsal Las IRVANSYAH, ADI Irwan Irwan Irza Farabi Wibowo Ismail Pulungan Ismi Arsilah Rahmawati Istiqlaliyah Muflikhati Iwan Armawan Janti Gristinawati Sujana Joko Santoso Juniastuti, Anik K Pandjaitan, Nurmala Kamilah Dwi Kurniawati Kangko, Danang Dwijo Kartika Mayasari Khrishnarini Matindas Krishnarini Matindas Kudang Boro Seminar Kusumawardani, Ade Sintya Lailatur Rohmah Sumardji Lala M Kolopaking Las, Irsal Leonard Dharmawan Lestari, Amilia Lilik Noor Yuliati Lilis Syarifah M Joko Affandi M. Syamsul Maarif M. Taufik Hidayatullah Majida, Inas Makmun Sarma Manalu, Maria B.F. Martua Sihaloho Mawaddah mayasari, kartika Minanto, Rahmat Ageng Mintarti Mintarti Bachtiar Mochammad Imron Awalludin Muh. Zainal S Muhamad Hidayat Muhamad Hidayat Muhamad Rizal Martua Damanik Muhtadi Muhtadi Mujiburrahmad Mujiburrahmad Mukhamad Najib Mulyandari, Retno Sri Hartati Musa Hubeis Nadia Itona Siregar Nadia Itona Siregar, Nadia Itona Nahri Idris Narso Narso Narso Narso Nasrullah, Muhamad Fatih Niken Lestari Niken Lestari, Niken Ninuk Purnaningsih Novianty Elizabeth Ayuna novindra . Nugroho, Ridho Bayu Nunung Lutfiah Nupin, Iswadi Syahrial Nurendra Riastyanto Nurhayati Nurhayati Nurjannah Ramli Nurmala Katrina Pandjaitan Oktaviana Purnamasari Olih Solihin Pang S Asngari Pang S. Asngari Pera Nurfathiyah Pertamasari, Riko Bintari Prabowo Tjitropranoto Prabowo Tjitropranoto Prabowo Tjitropranoto Prabowo Tjitropranoto Putri, Alfianita Rakasiwi Qodarian Pramukanto R.A. Abdul Qodir S. Rachmad, Teguh Hidayatul Radiantya Saputrie Rafnel Azhari Rafnel Azhari Rahmaniar, Yusi Rakhmani Rakhmani Ratih Kurnia Hidayati Ratih Siti Aminah Ratri Virianita Retno Sri Hartati Mulyandari Retno Sri Hartati Mulyandari, Retno Sri Hartati Rilus Kinseng RINI Rio Fatahillah Chita Putra Risca Ardita Novianti Ristianasari Ristianasari Rita Nur Suhaeti, Rita Nur Riyantini, Rini Rustono - Salahuddin El Ayyubi Santi Santika Sarwititi Sarwoprasodjo Sarwititi Sarwoprasodjo Sarwititi Sarwoprasojo Agung Sasongko, Yohanes Probo SATRIYAS ILYAS Seminar, Annisa Utami Septina Suyanti, Dungdung Shinta Anggreany Sigit Pamungkas Siska Mulyawaty Siti Amanah Siti Dewi Sri Ratna Sari, Siti Dewi Sri Siti Syamsiah Solihin, Muhtar Mochamad SOLIHIN, OLIH Solihin, Olih Sri Harijati Sri Harijati, Sri Sri Ramadoan Suherdi Suherdi Sulistyo Basuki Sumardjo Suparman Suratini Suratini Surawijaya, Angga Alan SURYANI Suryani Suryani Syamsul Bakhri Syamsul Maarif Syamsul Maarif Tambunan, Resman Muharul Tintin Prihatiningrum Titania Aulia Titik Sumarti Tjitropranoto, Prabowo Tri Budiarto Ulfa, Kamalia Vina Mahdalena Vina Mahdalena Vitayala S.Hubeis, Aida Wahyu Budi Priatna Wangi, Desi Sekar Wibowo, Dwi Yoga Ari Wichitra Yasya Wisnu Ananta Kusuma Wulandari Wulandari Wulandari Wulandari Yani Nurhadryani Yannefri Bachtiar Yayuk Farida Baliwati Yeti Lis Purnamadewi Yonvitner - Yulianus Viktor Yusman Syaukat