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All Journal Jurnal Natapraja : Kajian Ilmu Administrasi Negara Jurnal Kebijakan dan Administrasi Publik Lentera Pustaka Khazanah: Jurnal Pengembangan Kearsipan Diplomatika: Jurnal Kearsipan Terapan Jurnal Ilmu Informasi, Perpustakaan, dan Kearsipan JKAP (Jurnal Kebijakan dan Administrasi Publik)
Lastria Nurtanzila, Lastria
Archival Science, Vocational College, Universitas Gadjah Mada, Yogyakarta, 55281, Indonesia
Arts Humanities Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Library & Information Science Public Health Social Sciences Other

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Journal : Jurnal Ilmu Informasi, Perpustakaan, dan Kearsipan

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The Use Of Lapor! As A Medium For Delivering Citizen Concerns About Public Services To Government Lastria Nurtanzila; Aldi Rizal Prasetya
Jurnal Ilmu Informasi, Perpustakaan, dan Kearsipan Vol 20, No 1 (2018): Jurnal Ilmu Informasi, Perpustakaan, dan Kearsipan Vol 20 No. 1, April 2018
Publisher : Departemen Ilmu Perpustakaan dan Informasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.7454/jipk.v20i1.131

Abstract

The development of information and the rapidly growing digital world have affected all aspects of life, including the public service sector. To make public services more accessible to the community, the Indonesian government has implemented LAPOR!, an e-government application. Citizens can use LAPOR! to submit concerns or complaints regarding public services to the government. The present qualitative study examined the use of LAPOR! as a tool for delivering information to the Indonesian government, using a review of relevant literature and secondary data. The study explores how LAPOR! functions, what features are provided, how citizens have responded to the availability of this tool, and how LAPOR! has served as a form of e-government that promotes good governance. LAPOR! has been used by 80 government agencies and five local governments. It fulfills both top-down and bottom-up management principles through an integrated system based in the central government that disseminates reports on complaints and investigations to related institutions, local governments, and citizens. Surveys have found that LAPOR! is generally viewed as effective and reliable, with 70% of users indicating that they would continue to submit concerns through this system.
Co-Authors Aldi Rizal Prasetya Arif Rahman Bramantya Eritrina Putri Ekantari Erwinton Putra Antonius Tarigan Erwinton Putra Antonius Tarigan, Erwinton Putra Antonius Faizatush Sholikhah Faizatush Sholikhah Indah Novita Sari Indah Novita Sari Irfan R Darajat Putranto, Widiatmoko Adi Rina Rakhmawati Rina Widiastuti Titi Susanti Wahyudi Kumorotomo Waluyo Waluyo