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All Journal International Journal of Power Electronics and Drive Systems (IJPEDS) Buletin Studi Ekonomi MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN Jurnal Pendidikan Jasmani Jurnal Ilmu Manajemen (JIM) Al-Iqtishad : Jurnal Ilmu Ekonomi Syariah (Journal of Islamic Economics) Jurnal Penelitian Humaniora Jurnal Manajemen Teori dan Terapan Jurnal Ekonomi Syariah Teori dan Terapan JURNAL EKONOMI DAN BISNIS AIRLANGGA Jurnal Ekonomi dan Bisnis Islam al-Uqud : Journal of Islamic Economics Civil Engineering Journal Albacore : Jurnal Penelitian Perikanan Laut Jurnal Ekonomi & Keuangan Islam Conference SENATIK STT Adisutjipto Yogyakarta Management and Economics Journal (MEC-J) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan J-Dinamika: Jurnal Pengabdian Kepada Masyarakat JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) Jurnal Berdaya Mandiri BERNAS: Jurnal Pengabdian Kepada Masyarakat Jurnal Abdimas Pariwisata Airlangga Journal of Innovation Management Airlangga International Journal of Islamic Economics and Finance Yumary: Jurnal Pengabdian kepada Masyarakat Abdi Masya Jurnal Pengabdian Teknologi Tepat Guna Al-Buhuts (e-journal) Unnes Journal of Mathematics Education PERWIRA - Jurnal Pendidikan Kewirausahaan Indonesia Jurnal Manajemen dan Perbankan (JUMPA) The Indonesian Journal of Gastroenterology, Hepatology and Digestive Endoscopy International Journal of Emerging Issues in Islamic Studies Southeast Asian Business Review Journal of Community Services and Engagement: Voice of Community (VOC) Hawa : Jurnal Pemberdayaan Dan Pengabdian Masyarakat (HAWAJPPM) eJEBA Berbakti
Ari Prasetyo
Departemen Ekonomi Syariah - Fakultas Ekonomi Dan Bisnis - Universitas Airlangga
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Journal : Jurnal Manajemen Teori dan Terapan

 1 
Rancangan Perbaikan Kualitas Pelayanan Jasa Dengan Metode Servqual, Importance Performance Analysis, Dan Quality Function Deployment Pada Plasa Telkom Cabang Dinoyo Surabaya Angga Dharmawan; Febriana Wurjaningrum
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 7 No. 3 (2014)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (754.592 KB) | DOI: 10.20473/jmtt.v7i3.2712

Abstract

Measuring the level of customer satisfaction is one of the important factors to overcome the competition is rapidly increased. By knowing the level of customer satisfaction from services provided, the company could undertake the mapping of improved service quality. By using the integration method servqual, IPA, and QFD, the service provider is able to determine the level of customer satisfaction and straightly can make improvements of service with low levels of satisfaction. This research was conducted at Plasa TELKOM Dinoyo Surabaya’s branch. From the questionnaires showed that all the attributes of service quality in the questionnaire have a negative gap value. In IPA method showed 6 attributes with high importance and low value the fact. The quality improvement to be done such as improving the application of SOP, increasing the number of officers, officials periodically evaluate, reward the best employees every month, the maximization of information technology systems, and implementing 4S culture are really needed.
Analisa Pengaruh Penerapan Manajemen Kualitas Dengan Mbnqa Kriteria Terhadap Kinerja Bisnis Pada Rumah Sakit Islam Jemursari Surabaya Arief Sabda Pietra Mukti Sutikno; Febriana Wurjaningrum
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 8 No. 1 (2015)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (421.025 KB) | DOI: 10.20473/jmtt.v8i1.2716

Abstract

Today, high population growth coupled with the needs of the product or service quality healthcare. One practice in improving quality is through the implementation of Total Quality Management or TQM. One of the efforts in the implementation of TQM can be done with criteria MBNQA consisting of leadership, strategic planning, customer focus, pekuruan, analysis, and knowledge management, workforce focus, process management, and business results. RSI Jemursari Surabaya as one of the hospitals of foundation hospitals islam Islam Surabaya (Yarsis) has implemented MBNQA in its business operations. This study examines the relationship between TQM implementation through MBNQA on business performance criteria of Islamic Hospital Jemursari. Data were analyzed using path analysis using Partial Least Square method with the help of software SmartPLS. From the research results obtained by the t-statistic for the criteria of customer focus 6.153 ; management process by 5.451; 5.168 leadership; strategic planning 4.314; and 2,628 business results. While the measurement, analysis, and knowledge management did not prove significant influence and adversely affect the value of the path coefficient of -0.014 with 0.288 t and the focus of labor is not proved significant with path coefficient value of 0,020 with 0,349 t.
Analisis Antaseden Reverse Logistics Capabilities Dan Penghematan Biaya Usaha Kecil Dan Menengah Di Surabaya Dan Sekitarnya Febriana Wurjaningrum; Tuwanku Aria Auliandri
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 8 No. 3 (2015)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (257.048 KB) | DOI: 10.20473/jmtt.v8i3.2733

Abstract

This research is aimed to determine the relation of customer orientation, customer opportunism, resource commitment, contractual agreements, and reverse logistic capabilities as well as the relation of reverse logistic capabilities and reverse logistics cost savings. A statistical analysis method focused on testing hypotheses, path analysis, is used as the method of this research. Samples taken in this research involve both small and medium business enterprises (SMEs) in the areas of retail, manufacturing, handicrafts, and drug sellers (drug stores and pharmacies) located in Surabaya, Malang, Singaraja, and Denpasar. Those respondents, moreover, are directly involved in reverse logistics process as well as interacting with suppliers. The results of this research then show that there is a positive relation between customer orientation and reverse logistic capabilities. It is also known that there is a negative relation between customer opportunism and reverse logistic capabilities although the relation is less significant. Furthermore, there is also a positive relation between resource commitment and reverse logistic capabilities. There is also a positive relation between contractual agreements and reverse logistic capabilities although it is not significant. And, it is also shown that there is a positive relation between reverse logistic capabilities and cost savings. Thus, it may be concluded that all five hypotheses proposed in this research have indeed been proven empirically although there are a few variables showing less significant relations, which means that these variables less affect or impact on reverse logistic capabilities and ultimately on cost savings. 
Service Performance Measurement Using the Supply Chain Operation Reference Model in The Events and Travel Industry Wurjaningrum, Febriana; Adienya, Gigih
Jurnal Manajemen Teori dan Terapan| Journal of Theoretical and Applied Management Vol. 17 No. 1 (2024)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v17i1.54942

Abstract

Objective: This study aims to measure the performance of supply chain services using the Supply Chain Operation Reference (SCOR) Version 11.0 model in the events and travel industry. Design/Methods/Approach: The Supply Chain Operation Reference (SCOR) version 11.0 framework was employed to measure the performance of supply chain services. The performance indicators were assigned weights using the Analytical Hierarchy Process in Expert Choice Software. The performance achievements were marked using the traffic light system method, and an Action Plan was suggested for the company to improve its performance. Findings: The present study found 17 performance indicators consisting of 4 Plan performance attributes, 5 Source performance attributes, 3 Make performance attributes, 2 Deliver performance attributes, 2 Return performance attributes, and 1 Enable performance attribute. The weighting of each indicator resulted in the weight values for each activity from highest to lowest order, namely, Plan (0.317), Enable (0.297), Deliver (0.225), Source (0.95), Make (0.44), and Return (0.22). The performance measurement using a scoring system with the "larger is better" method and marking achievements through the traffic light system resulted in the company's aggregation value of 78%, indicating that the company still needs improvements in its supply chain service process even though the company's performance achievement is quite good. Originality: This research presents a new perspective on using SCOR-based performance measurement in service companies to become the basis for strategic decision-making and lead companies to achieve their competitive capabilities. Practical/Policy implication: The SCOR framework in every company business activity will provide a comprehensive view of the service supply chain as evaluation material for the company's service supply chain.
Co-Authors Abdul Hafid B Abdul Ngalim Abdurrahman, Zakaria Husein Achmad Nur Iman Achmad Zaini Adhyaksari, Apriliana Adienya, Gigih Adika, Dimas Aditya Saputra Agus Santoso Ahmad Rizki Sridadi Akbar, Hammar Ilham Al Mustofa, Muhammad Ubaidillah Alfina Taswirul Fanni Altair, Garin Rachmad Amanda Maulidiyah Firdaus Amri, Husnia Sholihatin Anantika Hanum Pratiwi Anantika Hanum Pratiwi, Anantika Hanum Andriyanto, Solikin Angga Bayu Pradhana Angga Bayu Pradhana, Angga Bayu Angga Dharmawan Anggraeni Dwi Briliantini Anugrahadi, Yoga Dwi Aprilia Kinasih Putri Ramadhani Aprilia Kinasih Putri Ramadhani, Aprilia Kinasih Putri Ari Prasetyo Arief Sabda Pietra Mukti Sutikno Armeita Maya Shanty Auliya Walidani Syafitri Awaludin, Azrul Afrillana Azhar Alam Azmi, M Rizqi Barinta, Dunga Dwi Berliandaldo, Mahardhika Bhaskoro, Begawan Hero Bhirawa Anoraga Bhirawa Anoraga, Bhirawa Budiana, Eko P. Chaerunissa Kurnia Dewi, Sheilla Danardono Danardono Darmayani, Aritantri Dea Yovita Purnomo Dhedi Widihartanto Diah Ayu Legowati Didik Prasetyo Dimas Rahadian Aji Muhammad, Dimas Rahadian Aji Dody Ariawan Dzakiy Pradana, Defasta Eko Sri Wiyono Elnissa Hanifah Onggrasari Emi Widiyanti Fardan, Muhammad Faris Farida, Rahma Afifah Nur Febriani, Falentina Ferdian Dwi Krismonicha Gusti Fauza, Gusti Halimatussa'idah Halimatussa'idah Hamid Abdillah Hanifa Nurhidayati Hanun, Sabrina Harjanto Saputro Harjanto Saputro, Harjanto Harsito, Catur Hendratmi, Achsania Hendratmi Hidayatullah, Taufiq Asy'ari Hilmi Nabila, Talitha Ibnu Hajar Ibnu Jauzi Ilham Akbar, Hammar Imron Mawardi Indra Rahmadi Indra Rahmadi, Indra Intan Kusuma Pratiwi Intan Kusuma Pratiwi, Intan Kusuma Intan Sari, Ayu Iqbal Ramadhan, Musyaffa Iwan junaedi Jati, Raditya Prawita Joko Riyanto Kartika, Nurullaily Khairunnisa Khairunnisa Kinan Bahuweda Maulana Kinan Bahuweda Maulana, Kinan Bahuweda Kusumaningdyah N.H Lee, See Young Lenga, Karolina Wako Lenggana, Bhre Wangsa Lidia Ralina Lutfi, Bintang Aulia M Iqbal Taufiqurrahman Sunariya Majid, Imam Abdul Markhamah Marlida, Salma Mawahyudi Maziyah Mazza Basya Mega Ayuning Tyas Mega Ayuning Tyas, Mega Ayuning Milla Rahma Fiqhyany Milla Rahma Fiqhyany, Milla Rahma Mochammad Nuril Misbach Muhamad Nafik Hadi Ryandono, Muhamad Nafik Muhammad Muinudinillah Basri, Muhammad Muinudinillah Muhammad Nurul Qomaruddin Muhammad Rifqi Muhammad Ubaidillah Al Mustofa Muji Rahayu Munifatussaidah, Asma Muslim, Riyadi Nanda Shelia Naufal, Enrikko Ahmad Nimas Anggita Iddo Driantami Nirbita Muhammad, Dynoviar Niswatul Ma'azah Notonugroho, Anung Novandi Arif Pratama Novandi Arif Pratama, Novandi Arif Novita Andriana Nur Shofa Barkhiyyah Nurkaromah Dwidayati, Nurkaromah Nurrahmani, Rania Divia Nurul Hidayati Nurul Muhayat Okid Parama Astirin OKID PARAMA ASTIRIN Pambudi, Ganjar Patricia, Enina Prabowoputra, Dandun M. Pramudi, Ganjar Puspitasari, Sandra Qoidah Weka Aristawati Qomaruddin, Muhammad Nurul Raditya Prawita Jati Rahmadi, Dinda Putri Rahmawati, Estina Ranty, Stefanus Satrio Ratanachu-ek, Thawee Reynanda A.R Reza Maulana Ririn Tri Ratnasari Risky Okta Dwi Putra Rizky Aprilian Kusuma Dewi Robertus Bellarminus Krisna Wijaya Rokhmaniyah Rokhmaniyah, Rokhmaniyah Rovianto, Eki Sabila Wardatussa'adah, Hilya Sakti, Viky Pemuda Indra Santika, Rosi Saputra, Deky Chandra Sarah Aulia Rahma Satria, Hengki Sepita Ferazona Septiyanto, Muhamad D. Septiyanto, Muhamad Dwi Setiawan, Ilyas Nur Setyaningrum, Desy Shanty, Armeita Maya Shinta Puspitasari Hidayat Soleh, Mochammad Soraya Rizky Widyanti Subagio Saputro, Wahyu Suhartono SURYANTI Syamsul Hadi Tatik Mursiah, Tatik Thomas Prasetyo, Thomas Tika Widiastuti Tisof Amri Izar Aminulloh Titis Srimuda Pitana, Titis Srimuda Triyanta Yuli Pramana Tuwanku Aria Auliandri Tuwanku Aria Auliandri, Tuwanku Aria Universitas Airlangga, Indonesia, Hinanda Tomi Adikoro Virda Yusniawati Wahyu Maulana Ibrahim Wednesdayanti Angelia Putri Wednesdayanti Angelia Putri, Wednesdayanti Angelia Wianto, Ardian Ozzy Widihartanto, Dhedi Widyanti, Soraya Rizky widyantoro, satrio Winarto, Mikhael Bima Yan Putra Timur Yanti Andiani Yenanta, Nabila Yetty Dwi Lestari Yeyendra Yoga Dwi Anugrahadi Yoga Dwi Anugrahadi Yusril Yusril Zakik, Zakik