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All Journal Jurnal Farmasi Udayana Jurnal Ilmu Farmasi dan Farmasi Klinik (Journal of Pharmaceutical Science and Clinical Pharmacy) Majalah Obat Tradisional JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Majalah Farmaseutik Jurnal Penelitian Farmasi Indonesia JOPS (Journal Of Pharmacy and Science) Jurnal Keperawatan Abdurrab JSFK (Jurnal Sains Farmasi & Klinis) JPSCR : Journal of Pharmaceutical Science and Clinical Research PHARMACY: Jurnal Farmasi Indonesia (Pharmaceutical Journal of Indonesia) JISIP: Jurnal Ilmu Sosial dan Pendidikan JPK: Jurnal Proteksi Kesehatan Lumbung Farmasi : Jurnal Ilmu Kefarmasian Jurnal Penelitian Keperawatan Kontemporer (JPKK) Jurnal Ilmiah Ibnu Sina (JIIS): Ilmu Farmasi dan Kesehatan Sinteza Jurnal Farmasi Indonesia Jurnal Pengabdian Masyarakat Jurnal Ilmiah Manuntung: Sains Farmasi dan Kesehatan
Fina Aryani, Fina
Sekolah Tinggi Ilmu Farmasi Riau
Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Education Environmental Science Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : JISIP: Jurnal Ilmu Sosial dan Pendidikan

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Analysis of Patient Satisfaction Levels with Pharmaceutical Services at Rumbai Community Health Center, Pekanbaru City in 2024 Al Fadhilah, Shafira; aryani, Fina; wenila, Septia; rambe, Septy amelia rizki; arsila, Sherly putri; anissa, Siti nurul
JISIP: Jurnal Ilmu Sosial dan Pendidikan Vol 8, No 3 (2024): JISIP (Jurnal Ilmu Sosial dan Pendidikan) (Juli)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jisip.v8i3.6886

Abstract

Pharmaceutical services are a form of pharmaceutical care which aims to maintain the quality of pharmaceutical preparations and support the success of the therapy the patient undergoes during treatment. Pharmaceutical services are one part of the health services at the Community Health Center. Puskesmas is a technical implementation unit of the District/City Health Service which is responsible for carrying out health development in a work area (Permenkes, 2020). The aim of this research is to determine the level of patient satisfaction with pharmaceutical services at the Rumbai Community Health Center. The method used is descriptive research (Non-Experimental) with a quantitative approach. The research instrument is a questionnaire sheet. The sampling method is purposive sampling. The number of samples in this research was 100 people. Data collection uses a Likert scale. The level of patient satisfaction is measured against five (5) dimensions of service quality, namely the dimensions of Responsiveness, Reliability, Assurance, Empathy, Tangibles. The results of this research show that the level of patient satisfaction with pharmaceutical services at the Puskessmas Rumbai shows that patient satisfaction is in the Responsiveness dimension (71.75%), Reliability (72.66%), Assurance (74.3%), Empathy (75%) , and Physical Evidence (Tangible) (67.3%). So the average percentage level of patient satisfaction at the Rumbai Health Center overall from 5 dimensions is 72.2% with the satisfaction classification being satisfied.
Co-Authors agistia, nesa Agustini, Tiara Tri Ainun Alfatma Al Fadhilah, Shafira Amalia, Annisa Yuri Anggraeni, Ica Winanda anissa, Siti nurul Anugerah Humairah Z Armon Fernando Armon Fernando Arsila, Sherly Putri Aryani, Soufie Azmi Juniati Belia Sonali Bendre Desmalia, Desmalia Difa, Faradini Ramsanjami Ditta Heriani Eci Marlina Emma Susanti Emrizal Fadila Toha Fatmalia, Anggun Fitra Ramadhan Fitri Primawanty Furi, Mustika Ginta Rio Maranti Gressy Novita Haiyul Fadhli Hayu Lestari Hidayani, Yelly Humairah, Anugrah Husnawati Husnawati Husnawati Husnawati Husnawati Husnawati Husnawati Iriani, Revy Lovina Aldelyn Lukman Hakim Maimun, Nur Maimun, Nur Maysharah Mizanni Meiriza Djohari, Meiriza Melzi Octaviani Mifta Zur Rahma Mira Febrina, Mira Musyirna Rahmah Nst Mutia Liasari, Mutia Neni Frimayanti Ningsih, Windi Sayuti Ningsih, Yozi Fiedya Nofriyanti Nofriyanti Noveri Rahmawati Nurul fadillah, Nurul Nyimas Farastika Harsah Oelan Sari Putri Zulnandita Rahayu Utami Rahayu Utami Rahayu Utami Utami Rahma Dona Ramadhani, Zulfithri Mutiara rambe, Septy amelia rizki Ratna Sari Dewi Ratna Sari Dewi Reni Zulfitri Ricardo, Nadira Atiqah Richa Afrianti Richa Afrianti, Richa Ruska, Shinta Liana Sari, Oelan Sari, Rinita Satibi Satibi Septi Muharni Septi Muharni Septi Muharni Septi Muharni Septi Muharni Septi Muharni reviewer Shelly Puspa Anggraini Siregar, Lisa Andriyani Sitanggang, Sarah Dianora Sulastri Tania Tiara Efendi utia Liasari Vanisa, Septia Welny Noverianti wenila, Septia Wira Noviana Suhery Yelly Hidayani Yudina Awaliyah Harahap