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All Journal Sistemasi: Jurnal Sistem Informasi JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING INOVTEK Polbeng - Seri Informatika Jurnal Teknologi Sistem Informasi dan Aplikasi J-SAKTI (Jurnal Sains Komputer dan Informatika) JURTEKSI Jurnal Sistem Cerdas JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) JOISIE (Journal Of Information Systems And Informatics Engineering) Building of Informatics, Technology and Science Jurnal Sistem informasi dan informatika (SIMIKA) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Teknik Informatika (JUTIF) Jurnal Pendidikan dan Teknologi Indonesia Bulletin of Computer Science Research J-SAKTI (Jurnal Sains Komputer dan Informatika) Jurnal Algoritma CONSEN: Indonesian Journal of Community Services and Engagement INOVTEK Polbeng - Seri Informatika
Mona Fronita, Mona
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Religion Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Environmental Science Physics Social Sciences Other

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Journal : Sistemasi: Jurnal Sistem Informasi

 1 
User Behavior Analysis of E-Wallet Usage Among Generation Z using the Theory of Planned Behavior Raditya, Muhammad Zacky; Fronita, Mona; Saputra, Eki; Megawati, Megawati; Anofrizen, Anofrizen
SISTEMASI Vol 14, No 4 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i4.5312

Abstract

With the rapid advancement of digital technology and the growing demand for fast and practical transaction systems, the use of digital wallets (E-Wallets) among the younger generation—particularly Generation Z—has significantly increased. This study aims to identify the behavioral factors influencing E-Wallet usage among Gen Z by applying the Theory of Planned Behavior (TPB). This theoretical framework includes three main constructs believed to influence Behavioral Intention (BI) and actual user behavior: Attitude Toward the Behavior (ATB), Subjective Norm (SN), and Perceived Behavioral Control (PBC). The study involved 100 Gen Z university students in Pekanbaru, selected through purposive sampling. A quantitative research method was employed, and data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Instrument validity was tested through discriminant validity, while reliability was assessed using Cronbach’s Alpha and Composite Reliability. The findings reveal that all three variables—Attitude Toward the Behavior, Subjective Norm, and Perceived Behavioral Control—have a significant influence on Behavioral Intention to use E-Wallets among Gen Z in Pekanbaru. Furthermore, both Behavioral Intention and Perceived Behavioral Control significantly affect the actual usage behavior of E-Wallets. Theoretically, these results support the applicability of the TPB framework in the context of digital payment systems. Practically, E-Wallet providers are advised to focus on enhancing users’ positive attitudes, leveraging social influence, and improving ease of use for Gen Z. However, this study is limited by its exclusion of external factors beyond the TPB model that may also influence E-Wallet usage behavior.
Analysis of ChatGPT User Acceptance Among Gen Z using UTAUT and TPB Methods Putra, Defri Indra; Fronita, Mona; Angraini, Angraini; Megawati, Megawati
Sistemasi: Jurnal Sistem Informasi Vol 14, No 4 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i4.5315

Abstract

The rapid advancement of digital technology has led to various innovations, one of which is ChatGPT—a language model powered by artificial intelligence (AI) that has gained significant popularity among younger generations, particularly Generation Z. This study aims to analyze the factors influencing the acceptance and use of ChatGPT among Gen Z by integrating two theoretical frameworks: the Unified Theory of Acceptance and Use of Technology (UTAUT) and the Theory of Planned Behavior (TPB). Based on data analysis using Structural Equation Modeling with the Partial Least Squares (SEM-PLS) approach, the research model demonstrates strong explanatory power, with an R² value of 0.722 for behavioral intention and 0.687 for use behavior. This indicates that the variables within the model account for a substantial proportion of the variance in the intention and actual use of ChatGPT. Out of the ten hypotheses tested, only four relationships were found to be statistically significant: Perceived Behavioral Control → Behavioral Intention, Perceived Behavioral Control → Use Behavior, Habit → Behavioral Intention, and Behavioral Intention → Use Behavior. The study involved 96 Gen Z respondents residing in Pekanbaru, selected using a simple random sampling technique. Data were collected through the random distribution of questionnaires in various WhatsApp groups. The findings indicate that individual perceptions of control and habitual use play a crucial role in determining both the intention and actual behavior of using ChatGPT. In contrast, variables such as subjective norm, attitude toward behavior, performance expectancy, effort expectancy, hedonic motivation, and facilitating conditions did not show significant influence in this context. These results suggest that internal factors—particularly perceived behavioral control and user habits—are more dominant in influencing ChatGPT usage among Gen Z than external or social factors. Therefore, it is essential to design features that enhance user autonomy and promote the formation of positive usage habits.
Security Analysis of the Final Project Information System (SITASI) Website using Penetration Testing Method Renaldi, Rengga; Fronita, Mona; Ahsyar, Tengku Khairil; Jazman, Muhammad
Sistemasi: Jurnal Sistem Informasi Vol 14, No 5 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i5.5406

Abstract

The Final Project Information System (SITASI) website plays a critical role in supporting academic administrative processes at the Faculty of Science and Technology, UIN Sultan Syarif Kasim Riau. This study aims to evaluate the website’s security level following recent maintenance using penetration testing, conducted with the OWASP Zed Attack Proxy (ZAP) tool. The testing revealed eight vulnerabilities, including two classified as medium risk, four as low risk, and two informational. The medium-risk issues involved the absence of an Anti-CSRF token and the lack of a Content Security Policy (CSP), both of which could expose the system to attacks such as CSRF and XSS. The low-risk findings included loading JavaScript from third-party domains, information disclosure via X-Powered-By and Server headers, and the absence of HTTP Strict Transport Security (HSTS). The two informational findings involved suspicious comments in the code and improper Cache-Control settings. Remediation actions were implemented based on OWASP security best practices, including the integration of CSRF tokens, configuration of CSP and HSTS headers, and removal of sensitive information from server responses. A follow-up evaluation confirmed that all identified risks had been successfully mitigated. This study highlights that penetration testing combined with standard-based mitigation is effective in enhancing web application security resilience, particularly within academic environments.
User Acceptance Analysis of the BRImo Mbanking Application using the UTAUT and TPB Methods Winata, Rahmad Waviq; Fronita, Mona; Angraini, Angraini; Megawati, Megawati
Sistemasi: Jurnal Sistem Informasi Vol 14, No 4 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i4.5317

Abstract

The advancement of digital technology has revolutionized financial services through the development of mobile banking applications such as BRImo. This study aims to analyze user acceptance of Bank Rakyat Indonesia’s BRImo mobile banking application by integrating two theoretical approaches: the Unified Theory of Acceptance and Use of Technology (UTAUT) and the Theory of Planned Behavior (TPB). The core issue addressed is that despite BRImo being one of the most popular mobile banking applications in Indonesia, various user complaints still persist, potentially affecting its acceptance level. Identified problems include technical issues such as account blocking, login errors, and undelivered transaction notifications. This research employs a quantitative approach through the distribution of Likert-scale questionnaires to active university students in Pekanbaru who use the BRImo application. The results show that the model explains 20.0% of the variance in behavioral intention (R² = 0.200) and 24.3% of the variance in actual use behavior (R² = 0.243). Of the twelve proposed hypotheses, only three relationships were found to be significant: Attitude Toward Behavior on Behavioral Intention, Facilitating Conditions on Use Behavior, and Perceived Behavioral Control on Use Behavior. Conversely, variables such as Performance Expectancy, Effort Expectancy, Subjective Norms, Habit, Hedonic Motivation, and Behavioral Intention showed no significant effect. These findings indicate that internal factors such as user attitudes and behavioral control, along with external factors like the availability of support facilities, play an important role in driving actual usage behavior of the BRImo application. The study provides valuable insights, suggesting that users’ perceptions of accessibility and technical support have a stronger influence on actual usage than mere intention to use.
User Experience Evaluation of the Maxim Application using the HEART Metrics Method Ningrum, Meriana Prihati; Megawati, Megawati; Saputra, Eki; Fronita, Mona; Anofrizen, Anofrizen
Sistemasi: Jurnal Sistem Informasi Vol 14, No 4 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i4.5286

Abstract

The rapid growth of online transportation applications has led to increasing user expectations for efficient, intuitive, and reliable user experiences (UX). Maxim, as one of the emerging platforms in Indonesia, offers competitive pricing and wide service coverage, yet still faces challenges such as GPS inaccuracy, fare inconsistencies, and limitations with cashless payments. This study aims to evaluate the User Experience (UX) of the Maxim application in Pekanbaru using the HEART Metrics framework, which consists of five variables: Happiness, Engagement, Adoption, Retention, and Task Success. Data were collected through a Likert-scale questionnaire distributed to 100 respondents, with the sample size determined using the Lemeshow formula. The data were tested for validity and reliability, and analyzed using SPSS and Microsoft Excel. This study provides insight into user expectations and preferences as a foundation for service improvement. The results show that Happiness (73.8%), Adoption (72.4%), and Task Success (70.2%) are at a high level of usability, while Engagement (65.8%) and Retention (67.7%) did not meet the 70% usability benchmark. Overall, the Maxim application offers a good user experience, but improvements are needed in user engagement and retention through the addition of innovative features, GPS optimization, and enhanced service quality.
Analysis of Facebook Pro User Satisfaction Using the PIECES Method 'alimah, Muta; Megawati, Megawati; Angraini, Angraini; Fronita, Mona; Zarnelly, Zarnelly
Sistemasi: Jurnal Sistem Informasi Vol 14, No 4 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i4.5121

Abstract

Facebook Pro is a feature developed by Meta to provide a professional experience for users in managing content and interactions on the Facebook platform. However, user satisfaction with this feature has not been extensively studied, particularly in the city of Pekanbaru. This study aims to analyze the level of user satisfaction with Facebook Pro in Pekanbaru using the PIECES framework, which consists of six key variables: Performance, Information and Data, Economy, Control and Security, Efficiency, and Service. The research findings indicate that the satisfaction scores for each variable are as follows: Performance (3.70), Information and Data (3.84), Economy (3.37), Control and Security (3.48), Efficiency (3.58), and Service (3.70). Most of these fall under the “satisfied” category, with the exception of Economy, which is rated as “moderately satisfied.” Overall, the average satisfaction score was 3.61, placing user satisfaction within the “satisfied” category. These results suggest that most users feel comfortable and supported by the features and services provided by Facebook Pro. However, the relatively lower scores in the Economy and Control and Security dimensions highlight areas where users are experiencing challenges, indicating a need for improvement in those aspects.
Market Basket Analysis for Determine Goods Layout Using FP-Growth Algorithm Alfitra, Domi; M. Afdal, M. Afdal; Fronita, Mona; Saputra, Eki
Sistemasi: Jurnal Sistem Informasi Vol 13, No 4 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v13i4.4268

Abstract

The retail industry has undergone a significant transformation. Jumbo Mart is one of the retail businesses that consistently meet customer needs in Pekanbaru city. The number of similar businesses makes Jumbo Mart need to have a competitive advantage to compete. One of them is by improving the shopping experience, especially in the aspect of goods layout. However, based on observations and interviews, the determination of the layout of goods at Jumbo Mart is still not optimal. The number of products and variety of items sold is one of the reasons. In addition, customer transaction history has not been used further and is only stored as an archive of monthly reports. Whereas analyzing the data can be an effective solution in arranging the layout of goods based on customer behavior. Therefore, this research proposes a data mining technique with the FP-Growth algorithm to find association rules between categories of goods. The implementation results with a minimum support value of 15% and confidence of 50% get 7 association rules, but only 6 are proven valid. The valid association rules are then proposed to be placed close together so that it can make it easier for buyers to find the desired items. In addition, items with the consumption category are dominant as consequents, which can be found in the four association rules. This indicates that items with consumption categories have great appeal and are an important part of customers' shopping behavior and habits.
Usability Evaluation of Pekanbaru dalam Genggaman Application using System Usability Scale (SUS) Putera, Thariq Pratama; Angraini, Angraini; Saputra, Eki; megawati, Megawati; Fronita, Mona; Marsal, Arif
Sistemasi: Jurnal Sistem Informasi Vol 13, No 2 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v13i2.3782

Abstract

One of the e-Government applications that has been implemented at the Pekanbaru City Statistics and Information Communication Service is the Pekanbaru Application in Your Hand. This application has been running for approximately 2 years since it was launched on September 2, 2021 and has not undergone any assessment using specific standard methodologies to gauge end-user satisfaction levels. The purpose of this research is to assess the user-friendliness of the Pekanbaru In Hands Application website through the utilization of the System Usability Scale (SUS) method. The SUS method, known for its validity and reliability, offers a straightforward application. It comprises ten questions formulated by John Brooke, and the outcomes are presented as scores ranging from 0 to 100.. The 65 respondents consisted of ASN and non-ASN employees from the Pekanbaru City Communications, Statistics and Informatics Service. The result obtained from the SUS calculation is 59, for the adjective assessment category including ok, with a scale value of F, and including marginally low for the acceptability range category where the application can be accepted but the level of acceptance is still low. This indicates that enhancements are required for the application to achieve a higher acceptance rate. This research produces 4 suggestions for enhancing solutions, serving as valuable references in forthcoming application development.
Audit of Information Tecnology Governance at BKKBN Riau Province using the 2019 Cobit Framework Fandi, Ridho Arif; Jazman, Muhammad; Fronita, Mona; Saputra, Eki
Sistemasi: Jurnal Sistem Informasi Vol 13, No 6 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The implementation of Information Technology in government agencies has been used to enhance management processes and productivity, making them more accurate and faster, which leads to an improvement in the organization's ability to achieve Governance Management Objectives (GMO) and Good Corporate Governance. The BKKBN of Riau Province has implemented Information Technology in its execution in the form of SIGA (Sistem Informasi Keluarga) and Srikandi (Sistem Informasi Kearsipan Dinamis Terintegrasi). BKKBN is a non-ministerial government agency tasked with population control through family planning and prosperous family programs. Cobit 2019 is an international standard for assessing IT governance and management within companies, which also provides solutions for improving those issues.This research aims to measure the level of organizational capability in IT implementation. The results of the analysis of the Design factor objective APO-09-Managed Service Agreements and DSS-01 Managed Operations have the highest importance value, which is 60. The measurement results for APO-09 reached 74% at capability level 3 with the status of Largely Achieved or not yet achieved, while DSS-01 reached a value of 79% at level 3, which means both process objectives are at level 2, indicating that the process activities have achieved their goals by performing a number of basic but complete activities. With these results, both process objectives require improvement based on recommendations formulated from the gap analysis to achieve the expected capability.
Evaluation of User Experience for the OVO Application using the User Experience Questionnaire Method (UEQ) Fariha, Umi; Saputra, Eki; Hamzah, Muhammad Lutfi; Fronita, Mona
Sistemasi: Jurnal Sistem Informasi Vol 13, No 5 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v13i5.4588

Abstract

Along with advances in digital technology, the ease of carrying out payment transaction processes via digital wallet applications is increasing. OVO is one of the leading digital wallet applications in Indonesia. However, there are several users who complain and report problems such as difficulties in upgrading, login problems, transaction failures, and applications that respond slowly. These reviews can be seen through the comments column in the OVO application on Google Playstore. Application representation can influence user perceptions of an application. This research aims to assess the user experience of the OVO application using the User Experience Questionnaire (UEQ) method, which involves six aspects of assessment: attractiveness, clarity, efficiency, stimulation and innovation. The research results obtained show that the overall user assessment of the evaluation that has been carried out on the OVO application is positive. This research is expected to be able to provide important insights and information regarding user satisfaction with digital wallet applications. Apart from that, it is also hoped that this research can become a reference for subsequent research and further development related to the OVO application, with the aim of improving the user experience.
Co-Authors 'alimah, Muta Afifah, Afifah Pendri Ahsyar, Tengku Khairil Alam, Alji Ridwan Syah Alfitra, Domi Ananda, Dhea Andrean, Fizal Okta Angraini Angraini Angraini Annisa Ramadhani Anofrizen Anofrizen Arif Marsal Arsyad, Ilham Butar, Fajar Rido Butar Daulay, Suandi Eki Saputra Fahlepi, Ridho Fahril, Muhammad Fandi, Ridho Arif Fariha, Umi Febi Nur Salisah, Febi Nur Fikri, Nidhal Hamzah, Muhammad Lutfi Hamzah, Muhammad Luthfi Hardianto, Arvin Indriani, Monalisa Inggih Permana Intan, Sri Irfan Faruqi, Nouval Jazman, Muhammad Luthfi Hamzah, Muhammad M Afdal M Yogi M. Afdal, M. Afdal Megawati Megawati - Muhammad Lutfi Hamzah Mukti, Raihan Munzir, Medyantiwi Rahmawita Muttakin, Fitriani Nafiz, Mohammad Fadhil Hardiansyah Nazhifatunnisa, Nazhifatunnisa Ningrum, Meriana Prihati Novianti, Elzy Putera, Thariq Pratama Putra, Defri Indra Raditya, Muhammad Zacky Rahmawita M, Medyantiwi Rahmawita, Medyantiwi Renaldi, Rengga Sari, Cahya Metta Sherly Rahayu Siregar, Muslim Putra Perdana Siregar, Syafril Siti Monalisa Subakja, Triyawan Bagus Susilawati, Susilawati Syaifullah Syaifullah Syakirin, Fakhrusy Trisya, Cintia Putri Winata, Rahmad Waviq Wiranti, Ririn Zarnelly Zarnelly