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All Journal Jurnal Manajemen dan Organisasi Prosiding Seminar Nasional INDOCOMPAC Journal of Research and Technology Journal of Economic, Bussines and Accounting (COSTING) Jurnal Noken: Ilmu-Ilmu Sosial JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) SENTRALISASI EQIEN - JURNAL EKONOMI DAN BISNIS Accounting and Management Journal JURNAL LENTERA BISNIS JURNAL EKOBIS DEWANTARA Jurnal Ekonomi Manajemen Sistem Informasi Management Studies and Entrepreneurship Journal (MSEJ) Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Bisman (Bisnis dan Manajemen): The Journal of Business and Management Jurnal E-Bis: Ekonomi Bisnis GREENOMIKA Bima Journal : Business, Management and Accounting Journal Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Abdi Jurnal Publikasi Jurnal Manajemen Bisnis Kewirausahaan Literacy : International Scientific Journals of Social, Education, Humanities Journal of Student Research Jurnal Publikasi Ilmu Manajemen Jurnal Ilmiah Swara MaNajemen (Swara Mahasiswa Manajemen) Jurnal Manajemen Dan Bisnis Ekonomi Journal of Educational Management Research Nusantara Community Empowerment Review Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Tali Jagad Jurnal Ilmiah Manajemen Merdeka Belajar Kampus Merdeka Ecoducation Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan JIMEK Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis International Journal of Economics and Management Research
Ayu Lucy Larassaty
Universitas Nahdlatul Ulama Sidoarjo
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Journal : Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik

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PENGARUH STANDAR OPERASIONAL PROSEDUR (SOP) DAN LINGKUNGAN KERJA TERHADAP PERFORMA INDIVIDU DENGAN MOTIVASI SEBAGAI MEDIASI PADA KURIR PAKET EKSPEDISI DI SIDOARJO Lintang Cahya Kusuma; Qurratu’aini, Nafia Ilhama; Larassaty, Ayu Lucy; Sholikhah, Afifatus
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol. 12 No. 2 (2025): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publ
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v12i2.1794

Abstract

This study aims to analyze the influence of Standard Operating Procedures (SOP) and the work environment on individual performance with motivation as a mediating variable in expedition couriers. individual performance with motivation as a mediating variable in expedition couriers in Sidoarjo. Using a quantitative approach with explanatory research method, data were collected through surveys using questionnaires and analyzed with SmartPLS 4. The results showed that SOP and work environment have a significant effect on motivation and individual performance. The results showed that SOP and work environment have a significant effect on motivation and individual performance. Motivation also affects individual performance, but does not play a mediating role in the relationship between SOP and work environment. role as a mediating in the relationship between SOP and work environment to individual performance. The implications of this study emphasize the importance of implementing effective SOP and the creation of a conducive work environment to improve courier performance. performance of expedition couriers.
Co-Authors Achmad Zaki Adam Alfino Ramadoni Afifatus Sholikhah Afifatus Sholikhah Ahmad Syihabuddin A.F Aisya Amalia Aizzatul Laila Ajeng Dyah Paraswati Akyas Daksani Achmad Akyas Daksani Achmad Ayu Sufi Oktaviya Ayu Sufi Oktaviya Briliantine Caesar Eka Wantoro Budi Rohimah Cindy Choridatul Muawanah Damarsari Ratnasahara Elisabeth Deberina Syurfi Yunina Dewi Muniroh Edita Rachma Kamila Edita Rachma Kamila Elis Alfidhdho Erwinda Eka Prastyawati Fadhila Hana Pertiwi Faizzatur Rochma Fakhrudin Alimi Fernanda, Sherly Amalia Fitrianto, Rizal Idul Fitriya Eka Nur Rahmadani Fitriya Eka Nur Rahmadani Frida Aprilia hanafi, khafid khoirul Hilda Putri Wulandari Hilda Putri Wulandari Iftitakhul Baroroh Iftitakhul Baroroh Ikhsyan, Mochammad Julianto Iltizam Fairuzi, Muhammad Intani, Lula Lutfiah Jeziano Rizkita Boyas Joko Suyono Khafid Khoirul Hanafi Khafid Khoirul Hanafi KHOIRUN NISA Lafaifa Wibawa Laila Ulul Ilmi Laily Muzdalifah Latifatul Khoirun Nisa Lestari, Anggraini Dwi Lintang Cahya Kusuma Lisa Firanti Agustini Lula Lutfiah Intani M. Arif Wicaksono M. Deny Irawan M. Mustaqim M. Mustaqim Mardiananingrum, Sasmita Mega Lestari Mega Lestari Miranda Adityawati Mita Umi Maghfiroh Moch. Tegar Pratama Much Choirul Anam Muhafidhah Novie Muhammad Burhanudin, Muhammad Muhammad Khoirul Huda Nafa Putri Maulidya Nafia Ilhama Qurratu’aini Nafia Ilhama Qurratu’aini Nilma Firda Nur Fidia Nilma Firda Nur Fidia Nisa', Khoirun Nur Lailatus Solichah Nur Layli Fatikhatun Nisa Nur Layli Fatikhatun Nissa Nurlivia Deviranty Qurratu’aini, Nafia Ilhama Ravitasari, Silvyan Rizkita Boyas, Jeziano Robbani, Mochammad Burhanuddin Rohmatul Laila Rozanatul Maroddah Setyorini, Ria Ayu Sherly Amalia Fernanda Sholichah, Ummi Lathifatus Sholichah, Umniyah Mar’atun Sholikhah, Afifatu Sholikhah, Afifatus Silvyan Ravitasari SITI FATIMAH Siti Fatimah Sumartik Syah, Indrawan Tarisa Amelia Umniyah Mar’atun Sholichah Virawati Tanaya Wahyu Eko Pujianto Widyani, Rizka Amalia