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All Journal JURNAL ILMU PERTANIAN EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis MIX : Jurnal Ilmiah Manajemen Dinamisia: Jurnal Pengabdian Kepada Masyarakat JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) JAST : Jurnal Aplikasi Sains dan Teknologi JERAMI Indonesian Journal of Crop Science Care : Jurnal Ilmiah Ilmu Kesehatan Akta Agrosia Jurnal Pengabdian Masyarakat Bumi Raflesia Dharma Raflesia : Jurnal Ilmiah Pengembangan dan Penerapan IPTEKS Entrepreneurship Bisnis Manajemen Akuntansi (E-BISMA) Jurnal Wacana Pertanian Jurnal Agribis Jurnal Agriculture JIMAKUKERTA Jurnal Salingka Abdimas Nabatia Journal of Social Work and Science Education Jurnal Ners dan Kebidanan (Journal of Ners and Midwifery) Journal of Community Service for Health
Ririn Harini
Universitas Muhammadiyah Bengkulu
Religion Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing Public Health Social Sciences Other

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Journal : MIX : Jurnal Ilmiah Manajemen

 1 
Role Ambiguity and Work Family Conflict on Job Stress of Banking Employees in Bengkulu City Ekowati, Sri; Arianto, Tezar; Harini, Ririn
MIX: JURNAL ILMIAH MANAJEMEN Vol 15, No 3 (2025): MIX : Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jurnal_mix.2025.v15i3.002

Abstract

Objectives: The objective of this study is to analyze the effect of role ambiguity and work-family conflict on job stress among banking employees in Bengkulu City.Methodology: The study used a quantitative approach with data collected from 180 respondents through purposive sampling. The participants were permanent or contract banking employees with a minimum of one year of work experience. Data analysis was conducted using Structural Equation Modeling - Partial Least Squares (SEM-PLS). Validity and reliability tests were performed, including AVE (>0.50), Composite Reliability (CR), and Cronbach’s Alpha (>0.70).Finding: All indicators met the validity and reliability criteria: The AVE values were: Role Ambiguity (0.76), Work-Family Conflict (0.74), and Job Stress (0.77). The R-Square (R²) value for Job Stress was 0.578, indicating that 57.8% of job stress variability can be explained by role ambiguity and work-family conflict. Hypothesis testing showed: Role Ambiguity had a positive and significant effect on Job Stress (β = 0.429, t = 6.215, p = 0.000), Work-Family Conflict had a positive and significant effect on Job Stress (β = 0.378, t = 5.801, p = 0.000).Conclusion: The study concludes that both role ambiguity and work-family conflict significantly increase job stress among banking employees. To mitigate this, bank management should focus on clarifying employee roles and providing programs that support work-life balance.
Co-Authors Agustina, Rega Ahmad Junaidi AJAT, UJANG Andika Saputra Andika Saputra Andriawan, Sony Anton Feriady Arianto, Tezar Arini, Eti Bagus Fajara Dwi Diana Putri Dwi Fitriani Dwi Fitriani Dwi Fitriani Edi Efrita Edwar Triadi Eko Sugiyanto Ekowati, Sri Elfi Anis Saati Elni Mutmainnah Enriquez, Alexis Arizabal Fetriani Fiana Pondesta Finthariasari, Meilaty Firdaus, Nio Fitri Nur Hafidzah Hafidzah, Fitri Nur Henni Febriawati, Henni Henny Dwi Susanti Islamuddin Islamuddin Isnin Kurnia Safitri Jafrizal Jafrizal Joey Ramadan Putra Juwitasari Juwitasari Kurnia Safitri, Isnin Kurniati, Novitri Meilaty Finthariasari Finthariasari Merliana Idiawati MP Editor, Ir. Dian Indratmi, MP Neti Kesumawati, Neti Nurul Rosidah Onsardi, Onsardi Pitra, Ahmad Podessta, Fiona Podesta, Fiana Reza Irama Aryanto Rina Yuniarti, Rina Rita Hayati Rita Hayati Sinta Utari Violita Sumarlan, Ahmad Sunarni Suryadi Suryadi Suryadi Suryadi Suryadi, Suryadi Susiyanto Susiyanto Susiyanto Susiyanto, Susiyanto Tri Lestari Handayani Usman Usman Usman Usman Usman Valen Heryanto Vebri, Julion Yawahar, Jon Yunan Syaifullah, Yunan