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All Journal Jurnal Manajemen Pendidikan Jurnal Kesehatan Medika Saintika Jurnal Manajemen Informasi dan Administrasi Kesehatan JURNAL PENDIDIKAN TAMBUSAI Hearty : Jurnal Kesehatan Masyarakat Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Indonesian of Health Information Management Journal (INOHIM) Health Sciences and Pharmacy Journal Jurnal Pendidikan dan Konseling PREPOTIF : Jurnal Kesehatan Masyarakat Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Pengabdian Masyarakat Multidisiplin JOURNAL OF COMMUNITY MEDICINE AND PUBLIC HEALTH RESEARCH Jurnal Health Sains JPKM: Jurnal Profesi Kesehatan Masyarakat Jurnal Kesehatan Tambusai J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Jurnal Ilmiah Wahana Pendidikan Natural Sciences Engineering and Technology Journal Open Access Indonesian Journal of Medical Reviews Archives of The Medicine and Case Reports Interdisciplinary Social Studies KESANS : International Journal of Health and Science COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesian Journal of Health Information Management (IJHIM) Jurnal Ilmiah Kesehatan Masyarakat Jurnal Sains dan Teknologi Sehat Rakyat: Jurnal Kesehatan Masyarakat Journal of Innovation Research and Knowledge Journal of Comprehensive Science Jurnal Rekam Medik & Manajemen Informasi Kesehatan (RAMMIK) Malcom: Indonesian Journal of Machine Learning and Computer Science Jurnal Sosial dan Sains Journal of Hospital Management Journal of Artificial Intelligence and Digital Business Student Scientific Creativity Journal Cerdika: Jurnal Ilmiah Indonesia Indonesian Journal of Health Information Management Services (IJHIMS) Innovative: Journal Of Social Science Research Jurnal An-Najat: Jurnal Ilmu Farmasi dan Kesehatan Jurnal Umum Pengabdian Masyarakat (JUPEMAS) Jurnal Medika Nusantara Inovasi Kesehatan Global Vitamin: Jurnal Ilmu Kesehatan Umum Obat: Jurnal Riset Ilmu Farmasi dan Kesehatan Jurnal Siti Rufaidah JuTISI (Jurnal Teknik Informatika dan Sistem Informasi) Jurnal Rekam Medic Jurnal Ilmu Kedokteran dan Kesehatan Indonesia Jurnal Komputasi
Daniel Happy Putra
Fakultas Ilmu-ilmu Kesehatan, Program studi Rekam Medis dan Informasi Kesehatan, Universitas Esa Unggul.
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Journal : journal of hospital management

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Kepuasan Pasien terhadap Aplikasi Pendaftaran Online Menggunakan Metode EUCS (End User Computing Satisfaction) di RSUP Fatmawati Rumana, Nanda Aula; Putra, Daniel Happy; Widjaja, Lily; Noviandi, Noviandi; Maharami, Iradah; Hidayat, Rahmat
Journal of Hospital Management Vol 4, No 01 (2021): Journal of Hospital Management
Publisher : Lembaga Penerbitan Universitas Esa Unggul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47007/johm.v4i01.4459

Abstract

Online registration is one application that can reduce queues at the hospital. However, its application must meet the standards so that patients are satisfied with the online registration application. This research was conducted to determine the description of patient satisfaction with online registration applications using end user computing statisfaction. Samples obtained in this study were 73 respondents taken by incidental sampling. The design of this study is cross sectional where research is only measured one time to find out the picture of satisfaction. The level of patient satisfaction is measured using the EUCS (End User Computing Statisfaction) model which consists of five components namely content, accuracy, format, ease of use and timeliness. Data in this study were obtained from questionnaires to patients or families of patients who registered through the online registration application. The results showed that of 73 respondents 45 respondents (61,6%) were dissatisfied and 28 respondents (38,4%) were satisfied. This study concludes that there are still many patients or users who feel unsatisfied with the online registration application. Suggestions aimed at online registration applications are to design the interface on the application so that it is more user friendly, reducing errors during data processing, updating the doctor's schedule, speeding up access when registering online and speeding up the process of downloading barcodes on the online registration application.Keywords: Online registration, satisfaction, content, accuracy, format, ease of use and timeliness.
Co-Authors Abdul Rokim Abdurrasyid Adham, Yunan Adi Widodo Adi Widodo Adi Widodo Adi Widodo Adi Widodo Adi Widodo Adinda Mentari Nursya’bani Adinda Pratiwi Afra, Rara Agustin, Rosalia Ahmad Rizky Aliyani Aliyani Alvina Amalia Anas Fajry Rhomadon Angela Marsiana Siki Anggi Alpiyani Athirah Iwani Rahman Avianta, Nur Azizah Syaputri Azidah, Mega Puspita Bagas Saputra Bangga Agung Satrya Bangun, Gabriella Eviana Betji Nadiana Bissilisin Brigita Natalia Br Surbakti Cindi Trisa Olivia Cindy Adelia Damanik, Denince Octavia Darmawan, Rifqi Helmi Debbie Friscilla Carolina Manalu Dede Lisda Nurjanah Dede Lisda Nurjanah Dewi, Deasy Rosmala Dila Yuliandini Dina Munadiatu Dina Sonia Dinda Fidia Ardiani Diva Angelita Dyah Melisa Setianingrum Edi Kurnianto Elsa Nindia Safitri Endah Wardani Faiha, Hana Fannya, Puteri Fannya, Putery Farid Alvito Fathul Baari Fatkhurohman, Mohammad Fajri Febriyani, Madinah Ferina Ferina Ferina, Ferina Fingky Rizki Wulandari Gabriella Eviana Bangun Galuh Patricia Arda Tama Gilang Dasa Dwi Mahendra Gita Sugiarti Gita, Elsa Chandra Haifa Pandhita Ayu Hairun Nisa Hambali, Naira Fazilanisa Hana Faiha Hardi Arissaputra Iman Harapan Jaya Zalukhu Indawati, Laela Indrawati, Laela Iqbal, Muhammad Fuad Ivonia Kenahin Bahi Kesit Ivanali Kevin Handynata Lasmaria Simorangkir Lily Widjaya Listania Aisyah Putri Maharami, Iradah Manalu, Debbie Friscilla Carolina Manullang, Febe Cristiani Mega Puspita Azidah Mei Nur Khasanah Melani Aulia Mufida Menna, Yasinta Rosalia Muhamad Endra Suriatno Muhammad Caisar Ramadhan Muniroh Muniroh Muniroh, Muniroh Muthiah Munawarah Mutia Motik Nabila Zahara Ramadan Nanda Aula Rumana Navry Nanda Aprilian Nazira Nur Amalia Nerissa Adha Andrania Nicki Nugrahaningtyas Nindia Safitri, Elsa Nindia Septa Tiana Novia Nurhikmah Sari Noviandi Noviandi Noviandi Noviandi, Noviandi Nuraini Diah Noviati Nurasiyah Nurmayantih Pangesti, Wulan Aprilia Paryati Paryati Piter Serhalawan, Roi Pratiwi, Adinda Puteri Fanya Putri Fannya Putri Nurindahsari Putri, Listania Aisyah Rabnah Rabnah Rahelia Putri Rahmat Hidayat Rahmawati, Rena Maulina Regina Yulianti T. S Rizky Alfiansyah Roi Piter Serhalawan ROKIM, ABDUL Rosa Patricia Rosita, Annida Ulfiar Salsabila Putri Cahyani Salsabillah Zahrah Hayati Salsabillah, Shania Sansy Dua Lestari Seastama, Komang Cyntia Noviari Setiawan Irwansyah Sevilla, Flavia Shania Salsabillah Shania Salsabillah Silfa Haniasti Simorangkir, Lasmaria Siti Rahmawati Handayani Sonaria Tambunan Sri Mulya Syarif, Hilwa Syifa Erintan Tantri Wilananda Tarisa Maharani Tryandi Rohmadoni Universitas Esa Unggul Usman, Nadia Salim Bin Viatningsih, Wiwik Widjaja, Lily Windiana Mega Sukmawati Wini Wini Wiranata, Tyansa Eka Sampoerna Wiwik Viatningsih Yasinta Rosalia Menna Yoga Septian Bayu Ariyanto Yulia, Noor Zalipa Wittri Zharifah, Naurah