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All Journal Sainmatika: Jurnal Ilmiah Matematika dan Ilmu Pengetahuan Alam Muqaddimah: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Prosiding Seminar Nasional Pendidikan dan Agama
Intan Sri Wahyuni
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Religion Agriculture, Biological Sciences & Forestry Humanities Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Mathematics Physics Social Sciences

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Journal : Muqaddimah: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis

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Pengaruh Kualitas Pelayanan Mobile Banking Terhadap Kepuasan Nasabah Pada Bank Syariah Indonesia (BSI) Fina Afriliyana; Intan Sri Wahyuni; Abdullah Faursam; Henny Saraswati; Wahyu Hidayat
MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Vol. 1 No. 3 (2023): Juli : MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis
Publisher : Sekolah Tinggi Ilmu Syariah Nurul Qarnain Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/muqaddimah.v1i3.354

Abstract

This study aims to find out whether mobile banking service quality has a significant effect on customer satisfaction and whether security using mobile banking has a significant effect on customer satisfaction. Furthermore, this study also aims to determine whether accuracy and trust have a significant effect on customer satisfaction. This type of research is quantitative research using research surveys. The sample of this research is 30 respondents taken by survey method. Data collection techniques using questionnaires and surveys. Methods of data analysis using linear regression test, normality test, hypothesis testing, correlation test (T test, F test), then the data is processed using the SPSS application from windows.
Co-Authors Abdullah Faursam Ahmad Zakariyya AMILATUS SHOLIHAH Dewi Rosanti Fina Afriliyana Fuji Astutik Henny Saraswati Henny Saraswati Ine Putri Setiawati Iqbal Ainur Rofiq Nia Puspitasari Novia Putri Wahyu Hidayat