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All Journal Sawala : Jurnal Administrasi Negara JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Ganaya: Jurnal Ilmu Sosial dan Humaniora Edumaspul: Jurnal Pendidikan Unes Law Review JISIP: Jurnal Ilmu Sosial dan Pendidikan Kybernan: Jurnal Studi Kepemerintahan Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Ilomata International Journal of Social Science Golden Ratio of Human Resource Management SWARNA Jurnal Indonesia Sosial Teknologi MIMBAR : Jurnal Sosial dan Pembangunan Sinergi International Journal of Law Jurnal Penelitian Pendidikan Indonesia Jurnal Ilmiah Pariwisata
Riau, Dwi Putranto
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Public Health Social Sciences Other

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Journal : Jurnal Indonesia Sosial Teknologi

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Digital Transformation in Public Services: Effect of RBA OSS Implementation in South Jakarta Hapsari, Fitri Yunianto; Riau, Dwi Putranto; Aripin, Sofjan
Jurnal Indonesia Sosial Teknologi Vol. 5 No. 6 (2024): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v5i6.1141

Abstract

This research investigates the effect of implementing the Risk-based Online Single Submission System (OSS RBA) on the quality of licensing services in South Jakarta. This research aims to evaluate policy implementation factors that influence the quality of licensing services and identify the implications of these findings. The research method used is Structural Equation Modeling (SEM) Partial Least Squares (PLS), with a population of business actors in South Jakarta and a sample of 100 respondents using the OSS RBA System. The results of the analysis show that the factors of Communication, Resources, Disposition, and Bureaucratic Structure positively and significantly influence the quality of licensing services. Even though the Public Factor does not show a statistically significant influence, its contribution still has an overall effect on service quality. These findings imply that greater attention should be paid to these aspects in designing policies and strategies to improve the effectiveness of public services. Thus, this research provides valuable insights for the development of practices and policies in digital technology-based public services.
Co-Authors Abdurrahman Rahim Thaha Afandi, Muhammad Nur Affandi, M. Nur Agus Hariyanto Aji Fajar Suryo Antoro Akadira, Tora Amud Sunarya Aos Kuswandi Ayuning Budiati Bachtiar Bachtiar Bambang Agus Diana Darmanto Darmanto Darmanto, Erlambang Budi Dian Herdiana Effendi, Efan Erwin, E. Fadly Achmad Hapsari, Fitri Yunianto Hata Galih, Renra INDRA PRATAMA PUTRA SALMON Isnaeni Yuliani Jayanti Armida Sari Leonandri, Dino Gustaf Listiani, Teni Lukman Samboteng & Rulinawaty Kasmad Muhtar, Entang Adhy Pasaribu, Daniel Rahman, Dahlan A Rahmat Hidayat Ridho Harta, Ridho Siti Aisyah Sofjan Aripin Sudewi Suryani, Ai Susanti, Fithriyah SUSANTO Zain, Moch Nur Alimi