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All Journal IJoASER (International Journal on Advanced Science, Education, and Religion) Jurnal Al-Qiyam Jurnal Tana Mana
Widyo Sasongko
Trisakti Institute of Transportation and Logistics, Jakarta, Indonesia
Religion Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Jurnal Tana Mana

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Role Perceived ValueAs the Mediating Variable of The Effect of Service Quality on User Satisfaction (Study on KRI Operations At the Military Seaborne Command) Widyo Sasongko; Yosi Pahala; Adenan Suhalis
International Journal on Advanced Science, Education, and Religion Vol 5 No 4 (2022): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v5i4.257

Abstract

Quality of service in general greatly affects the satisfaction of its users. Synopsis In this thesis, we conduct research on service quality on user satisfaction in KRI operations at the Military Cross-Sea Command. This thesis uses a quantitative research method based on preliminary data, a structural equation model, used to examine data sourced from the Military Maritime Command. The conclusions from this study are that Perceived Value is influenced by the Quality of Service for KRI Kolinlamil users.
Co-Authors Adenan Suhalis Yosi Pahala