Article Per Year (5 Year)
p-Index From 2020 - 2025
0.835
P-Index
This Author published in this journals
All Journal Ilmu Administrasi Publik Jurnal Manajemen Pelayanan Publik Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal Peradaban Masyarakat (JPM)
Susniwati Susniwati
Sekolah Tinggi Ilmu Administrasi Bandung
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Public Health Social Sciences Transportation Other

Published : 5 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik

 1 
PENGARUH EFEKTIVITAS DAN KUALITAS PELAYANAN BALIK NAMA TERHADAP KEPUASAN MASYARAKAT DI KANTOR PERTANAHAN KOTA BANDUNG Sabbila Agustina; Susniwati Susniwati; Rezky Afiahtul Barokah
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol. 10 No. 4 (2023): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publ
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v10i4.800

Abstract

This study aims to find out how the effectiveness and quality of services on community satisfaction at the Bandung City Land Office and what are the factors that influence the effectiveness and quality of services on community satisfaction at the Bandung City Land Office. This research was conducted using a quantitative method with a sample of 30 respondents who visited the Bandung City Land Office. Data analysis in this study used multiple linear regression. Multiple linear regression is used to analyze the effectiveness (X1) and service quality (X2) variables affecting community satisfaction (Y). The results of this study indicate that the effectiveness and service quality of the Bandung City Land Office have a positive effect on community satisfaction. Every employee in providing forms of service prioritizes aspects of service that greatly influence the behavior of people who receive services, so that the ability of employees to serve the community is needed in accordance with the level of absorption, understanding, incompatibility of various forms of service that they do not know.
PENGARUH ADOPSI PAJAK ELEKTRONIK E-SAMSAT DAN SOSIALISASI PAJAK TERHADAP KEPATUHAN MEMBAYAR PAJAK KENDARAAN BERMOTOR DI KOTA CIMAHI Yusuf Krisna Hari; Kurhayadi Kurhayadi; Susniwati Susniwati
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol. 10 No. 4 (2023): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publ
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v10i4.876

Abstract

This study aims to analyze the effect of work motivation and leadership on employee performance with work discipline as an intervening variable. This research is quantitative research. Quantitative research methods were used to examine the samples by using saturation sampling method sourced from the data of LPP TVRI NTT Station office employees totaling 54 people. Data collection techniques using a questionnaire, while data analysis uses SmartPLS. The results of the study show that: (1) leadership has a positive and significant impact on work discipline, (2) work motivation can have a positive and significant impact on work discipline, (3) work discipline can have a positive influence and have a significant impact for employee performance, (4) leadership can have a positive impact and significant change on employee performance, (5) work motivation can have a positive impact and significant influence on employee performance, (6) leadership has a positive impact and significant influence on employee performance in the context of work discipline, and (7) work motivation can have a positive impact and significant implications for employee performance in terms of work discipline.
Co-Authors ANI SURTIANI Istikomah Istikomah Istikomah Istikomah Kurhayadi Kurhayadi Rezky Afiahtul Barokah Sabbila Agustina Susilawati Susilawati Susilawati Susilawati Yetty Nteseo Yusuf Krisna Hari