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All Journal Sodality: Jurnal Sosiologi Pedesaan Sosiohumaniora Dentika Dental Journal ARABIYAT Biomedika Jurnal Sosiologi Pendidikan Humanis Jurnal Kedokteran Gigi Universitas Padjadjaran Padjadjaran Journal of Dentistry UMBARA Indonesian Journal of Anthropology AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat Jurnal Noken: Ilmu-Ilmu Sosial Ganaya: Jurnal Ilmu Sosial dan Humaniora NUR EL-ISLAM : Jurnal Pendidikan dan Sosial Keagamaan Martabe : Jurnal Pengabdian Kepada Masyarakat JURNAL GOVERNANSI QARDHUL HASAN: MEDIA PENGABDIAN KEPADA MASYARAKAT Kumawula: Jurnal Pengabdian Kepada Masyarakat Cyber Security dan Forensik Digital (CSFD) Responsive: Jurnal Pemikiran dan Penelitian Administrasi, Sosial, Humaniora dan Kebijakan Publik Didaktika Religia Proceeding ISETH (International Summit on Science, Technology, and Humanity) Prosiding University Research Colloquium Jurnal Riset Mahasiswa Matematika DUNIA KEPERAWATAN: JURNAL KEPERAWATAN DAN KESEHATAN Eduvest - Journal of Universal Studies
Erna Herawati, Erna
Unknown Affiliation
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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Journal : JURNAL GOVERNANSI

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TATA LAKSANA KEHUMASAN PEMERINTAH MELALUI KONTEN KAMUS GEN Z Asyifa, Tsalitsa Rizky Nur; Herawati, Erna; Afrilia, Ufa Anita
Jurnal Governansi Vol 11 No 2 (2025): Jurnal Governansi, Volume 11 Number 2, October 2025
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v11i2.20612

Abstract

The use of information and communication technology in government administration can enhance. The quality of public service. Government communication plays a crucial role in maintaining public trust. Social media enables two-way communication between the government and public. This study aims to understand and analyze the government’s public relations management in effectively conveying public information, particularly through the creation of “Gen Z Dictionary” content by the Public Relation Department of the Communication and Information Technology Office (Diskominfo) of West Java Province. The researcher adopted the POAC theory, which consists of the criteria of planning, organizing, actuating, and controlling. This study employed a qualitative descriptive method, with data collected through observation, interviews, and literature review. The data analysis technique used the Miles and Huberman model. The results of the planning stage included establishing communication themes and objectives, audience mapping, determining the style of message delivery, and selecting social media platforms. In terms of organizing, the West Java Public Relations team has a functionally structured team. For actuating, content creation involves producing short videos uploaded through the Instagram Reels feature. Regarding controlling, the content production team monitors the number of views, comments, interactions (engagement), and audience responses to each published episode and evaluates the content production.
Co-Authors Adinda FA, Jovanscha Qisty Ahadiyah, Dwina Nurul Aisyiyah, Amadhea Aisyatul Aldri Frinaldi Andi Suhendi Andriani, Jatri Amellcia Andyani, Nanda Arum Anifatussaa'dah, A Anika Candrasari Arif Setiawan Astuti, Riawati Asyifa, Tsalitsa Rizky Nur Aulia, Shofia Az Zahra Azizah, Restu Noor Ba'is, Mohamad Abdul Basusena, Rahardian Surya Christiana, Miracle Chusnia, Aldina Laili Citra, Tia Mella Clarin, Giofanny Devi Usdiana Rosyidah Dewi Marhaeni Diah Herawati Dewi, Ayu Galih Permata Dian Maharani, Dian Dwi Sarbini Dzafira, Laila El Mubaraq, Syahrun Erika Diana Risanti Fachreza, Putri Aulia Fajar, Rezky Fasda, Bachuroh Fauzi , Soni Febriana Kurniasari Fitriani, Rizki Ainun Fortuna, Tista Ayu Gewab, Bima Tirta Pradana Ajie Habibie, M Rudi Habibullah, Muhamad Hairur Rahman Haryoto, H Heni Widayani HI, Marsilia Rosa Sinensis Hidayah Karuniawati Hisyam Fahmi Ichsan, Burhanudin Ida Maesaroh, Ida Iftitahur Rohmah Imam Sujarwo Indah Suasani Wahyuni Iwan Setiawan Izzatul Syafiqah, Izzatul Juhari Juhari, Juhari Junardi Harahap Juni Triastuti, N Khoiriyah, Lili khusnul khotimah Kralawi Sita, Kralawi Kusuma, Fitria Nur Kusumastuti, Lina Ayu Ladunniyyah, Zakiyya Dzul Lailasari, Della Lailasari, Della Listiana Masyita Dewi Ludyawati, Ludyawati Luthfi Hakim Mardaningrum, Reta Wanda Mariska Sri Harlianti Marsya, Vitania Moch. Sony Fauzi Mohammad Nafie Jauhari Muhammad Khudzaifah Muhtadi, M Muslihah, Sayyidah Nurul N. Juni Triastuti Nasasra, Valerina Ningtias, Ratih Kusuma Ningtiyas, Ratih Kusuma Nisa', Faridita khoirun Novani, Dwi Nur Mahmudah Nur'aeny, Nanan Nurdiani Rakhmayanthie, Nurdiani Nurhayani nurhayani Nurseptiria, Haliza Arzeti Nurul Hikmah Oktaviani, Ardalia Rinanda Putri, Maulina Thahara Qalbi, Salikha Tsamratul Qotrunnajah, Annisa Rafika Zahrotul Fauziah Rahma, Inke Miladunka Rahman, Raisha Inayah Rahmatullah, Bagus Aziz Retno Sintowati - Ria Dhea Layla Nur Karisma Riana, Shinta Rifaini, Fidhia Nur Risma Amelia, Risma Safira, Aulia Mega Sari, Fitri Nofita Silaban, Natanael Sivabalasundram, Sangary Sri Sri Harini Sri Hertinjung, Wisnu Sri Wahyu Basuki Studiviani, Raafika Sulistyani, S Susanto, Syarafina Ayu Putri Tanti Azizah Sujono Tri Agustina, Tri Trihatmoko, Fahriza Mei Ufa Anita Afrilia Utama, Haya Nabilah Varera, Oriza Wahyu B, Sri Wahyu Basuki, Sri Wahyu Hidayat Winny Yohana, Winny Yulia Sofiatin Yuliawati Zenab, Yuliawati Yusuf Alam Romadhon