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Journal : Jurnal Konstanta : Ekonomi Pembangunan

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The Influence Of Work Culture And Employee Performance On service Quality At Bulog Office In NTB Region Maryam, St; Arini, Gusti Ayu; Fahira, Sonia
Jurnal Konstanta Vol. 2 No. 1 (2023): Jurnal Konstanta : Ekonomi Pembangunan
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/konstanta.v2i1.406

Abstract

This study aims to analyze the effect of work culture and employee performance on service quality at the NTB regional Bulog office. The type of research used is descriptive quantitative research. The population in this study were all employees of the NTB Regional Logistics Office and partners who collaborated with the NTB Regional Logistics Office. The number of samples used in this study were 51 employees and 51 partners. Data collection techniques used were interviews, documentation and distributing questionnaires containing questions about work culture, employee performance and service quality. The analytical tool used is multiple linear regression analysis. The results of data analysis show that; 1) Work culture has a positive and significant effect on the service quality of the NTB Regional Bulog Office, 2) Employee performance has a negative and significant effect on the service quality of the NTB Regional Bulog Office, 3) Work culture and employee performance together have a significant effect on the service quality of the Bulog Office West Nusa Tenggara Region.
Co-Authors Amriati Syarif, Rezky Andi Emelda Arini, Gusti Ayu arsyad, azman Asriani Suhaenah Ayu Andini Bulqis, Bulqis Fadliyanti, Luluk Fahira, Sonia Febiyanti, Azalia Zalzabila Fuadi, Helmy Gafar, Muhammad Ikrar Harti Widiastuti Intan Purnama Sari Irma Santi, Irma Irwan Irwan Kaisupy, Siti Sumayya Karisma, Karisma Kunna, A Sarwono Suhar Lambang Basri Said Lili, Ahmad Mahmud, Nurul Faiza Makki, Muh Malibela, Thedie Masdiana Tahir, Masdiana Mirna Mirna Mochammad Imron Awalludin Muhammad Awaludin Muzakkir Baits, Muzakkir Nur Fadillah, Nur Rahmawati Rahmawati, Rahmawati Rais Razak, Rais Rastatya, Anggrainy Satarudin Wahdania, Andi Zainal Abidin Zainal, Zaid