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All Journal Jurnal Ilmiah Wahana Pendidikan EKONOMIKA45
Annisa Nurliza
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Religion Economics, Econometrics & Finance Education Social Sciences Other

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Journal : Jurnal Ilmiah Wahana Pendidikan

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Pengaruh Aspek Assurance Dalam Kualitas Pelayanan Petugas Terhadap Kepuasan Pelanggan Krl Manggarai Annisa Nurliza; Monica Wulandari; Fitri Khairunnisa; Citra Amalia Riyadlul Jannah; Siti Sahara
Jurnal Ilmiah Wahana Pendidikan Vol 9 No 14 (2023): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.8176180

Abstract

People around Jakarta need transportation for mobility when leaving and returning to activities. This research includes quantitative research because the ultimate goal of this study is to test and show the influence between variables using statistical data analysis techniques. Assurance is the behavior and service provided by officers such as politeness, skill, and intelligence in answering questions given by users, this can make users trust KRL transportation services. Based on the survey results, it was found that services that were considered not to provide maximum service to their users, namely the Train Travel Punctuality Guarantee so that there was connectivity of KRL schedules with other modes of transportation.
Co-Authors Citra Amalia Riyadlul Jannah Fitri Khairunnisa Monica Wulandari Siti Sahara