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Journal : Jurnal Riset Ilmiah

PENGARUH KUALITAS PELAYANAN DAN LOKASI TERHADAP MINAT PELANGGAN PADA  BENGKEL JIHAN PRODUCT Wibowo, Wahyu Tri; Winarso, Widi; Kurniawan, Dody; Nursal, M.Fadhli; Handayani, Milda
SINERGI : Jurnal Riset Ilmiah Vol. 2 No. 8 (2025): SINERGI : Jurnal Riset Ilmiah, Agustus 2025
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/sinergi.v2i8.1608

Abstract

This study aims to analyze the influence of service quality and location on customer interest at Jihan Product Workshop. In the face of an increasingly competitive workshop industry, improving service quality and selecting the right location have become crucial factors in retaining and attracting customers. The research adopts a quantitative approach with a descriptive method. Primary data was collected through questionnaires distributed to 117 respondents. Data analysis was carried out using the Partial Least Square (PLS) Method With The Help Of SmartPLS version 4.0. The results of the analysis show that both service quality and location have a positive and significant effect on customer interest. These findings indicate that optimal service and a strategic workshop location can increase customers’ interest in using the service offered by Jihan Product Workshop.
PENGARUH BRAND AMBASSADOR DAN CITRA MEREK TERHADAP KEPUASAN KONSUMEN YANG DI MEDIASI OLEH MINAT BELI PRODUK AZARINE DIKALANGAN GENERASI Z Lituhayu, Megan; Hadita; Winarso, Widi
SINERGI : Jurnal Riset Ilmiah Vol. 2 No. 8 (2025): SINERGI : Jurnal Riset Ilmiah, Agustus 2025
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/sinergi.v2i8.1616

Abstract

This study aims to examine the influence of Brand Ambassador and Brand Image on Consumer Satisfaction mediated by Purchase Intention of Azarine products among Generation Z. The sampling technique used in this study is purposive sampling, based on Hair's formula. Data were collected through the distribution of questionnaires to 115 respondents. The results show that Brand Ambassador and Brand Image have a significant positive influence on Purchase Intention. Purchase Intention is proven to have a significant positive effect on Consumer Satisfaction. In addition, Brand Ambassador has a significant positive effect on Consumer Satisfaction of Azarine products among Generation Z, while the influence of Brand Image on Consumer Satisfaction is positive but not significant.
PENGARUH CITRA MEREK DAN KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN TEH PUCUK HARUM DI KOTA BEKASI Anjasmara, Rengga; Winarso, Widi; Putra, Christophorus Indra Wahyu; Komariah, Neng Siti; Anas, Haryudi
SINERGI : Jurnal Riset Ilmiah Vol. 2 No. 2 (2025): SINERGI : Jurnal Riset Ilmiah, February 2025
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/sinergi.v2i2.953

Abstract

The influence of brand image and product quality on purchasing decisions for Pucuk Harum Tea in Bekasi City. This research uses a quantitative approach through the Accidental Sampling technique for sampling. A total of 108 people in the city of Bekasi focusing on Medan Satria sub-district who had used Teh Pucuk Harum products were the research samples. Data examination uses the Partial Least Square (PLS) SEM method on SmartPLS 4.0. The research findings reveal the following: 1.) Brand Image has a significant influence on Purchasing Decisions, 2.) Product Quality has a significant influence on Purchasing Decisions.
PENGARUH KUALITAS PRODUK DAN PERSEPSI HARGA TERHADAP KEPUTUSAN PEMBELIAN DI MARKETPLACAE SHOPEE Mutazam, Zidan Hoerul; Winarso, Widi; Kurniawan, Dody; Komariah, Neng Siti; Anas, Haryudi
SINERGI : Jurnal Riset Ilmiah Vol. 2 No. 2 (2025): SINERGI : Jurnal Riset Ilmiah, February 2025
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/sinergi.v2i2.961

Abstract

The rapid growth of E-Commerce   in Indonesia has positioned Shopee as one of the most popular marketplaces. Consumers are increasingly considering product quality and price perception in their purchasing decisions. This study aims to analyze the extent to which product quality and price perception influence purchasing decisions on Shopee. Using a quantitative approach, this study collected data from respondents in North Bekasi. The findings indicate that product quality and price perception significantly affect purchasing decisions. Therefore, marketers must ensure high product standards and competitive pricing strategies to enhance customer loyalty.
PENGARUH KUALITAS PRODUK DAN LOKASI TERHADAP KEPUASAN PELANGGAN MELALUI MINAT BELI PROPERTI GRAND DUTA CITY BEKASI PADA PT PANEN PROPERTI INDONESIA Wardhani, Dian Kusuma; Hadita, Hadita; Winarso, Widi
SINERGI : Jurnal Riset Ilmiah Vol. 2 No. 2 (2025): SINERGI : Jurnal Riset Ilmiah, February 2025
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/sinergi.v2i2.963

Abstract

Penelitian ini bertujuan untuk menganalisis dampak kualitas produk dan lokasi terhadap kepuasan pelanggan, baik secara langsung maupun melalui minat beli, pada properti Grand Duta City Bekasi yang dikelola oleh PT Panen Properti Indonesia. Penelitian ini menggunakan pendekatan kuantitatif menggunakan metode SEM-PLS (Modeling Equation Structural-Partial Least Square). Data dikumpulkan melalui kuesioner yang dibagikan kepada 120 orang, termasuk penghuni dan potensial pembeli properti di Grand Duta City Bekasi. Hasil penelitian menunjukkan bahwa kualitas produk dan lokasi berpengaruh positif dan signifikan terhadap minat dan kepuasan pelanggan untuk membeli barang. Selain itu, terbukti bahwa minat beli merupakan faktor mediasi penting dalam hubungan antara kualitas produk, lokasi, dan kepuasan pelanggan. Hasil ini mendorong PT Panen Properti Indonesia untuk terus meningkatkan kualitas produk dan memilih lokasi yang strategis guna mendorong minat beli dan kepuasan pelanggan
PENGARUH KUALITAS PELAYANAN DAN KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN DI KAIZEN HERITAGE BEKASI Nurhasanah, Shandra Dewi; Winarso, Widi; Fikri, Adi Wibowo Noor
SINERGI : Jurnal Riset Ilmiah Vol. 2 No. 3 (2025): SINERGI : Jurnal Riset Ilmiah, Maret 2025
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/sinergi.v2i3.997

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan kualitas produk secara parsial maupun simultan terhadap keputusan pembelian di Kaizen Heritage Bekasi. Penelitian ini merupakan penelitian dengan menggunakan metode kuantitatif. Populasi dalam penelitian ini adalah seluruh individu dengan minimal usia 18 tahun. Sampel penelitian ini adalah 120 orang. Pengumpulan data menggunakan kuesioner yang telah diuji validitas dan reabilitasnya. Teknik analisis data yang digunakan dalam penelitian ini adalah analisis linear berganda. Hasil penelitian ini adalah (1) kualitas pelayanan berpengaruh positif terhadap keputusan pembelian (2) kualitas produk berpengaruh positif terhadap keputusan pembelian (3) kualitas pelayanan dan kualitas produk berpengaruh positif terhadap keputusan pembelian.
PENGARUH INFLUENCER MARKETING DAN ONLINE CUSTOMER REVIEW MELALUI SOCIAL MEDIA TERHADAP KEPUTUSAN PEMBELIAN PRODUK FOCALLURE PADA GENERASI Z Amelia, Mita; Hadita, Hadita; Winarso, Widi
SINERGI : Jurnal Riset Ilmiah Vol. 2 No. 3 (2025): SINERGI : Jurnal Riset Ilmiah, Maret 2025
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/sinergi.v2i3.1000

Abstract

The aim of this research is to measure the extent of influence of influencer marketing and online customer reviews on purchasing decisions for Focallure products among Generation Z via social media. The research method used is a quantitative method by distributing questionnaires to respondents. The data analysis technique in this research uses Structural Equation Modeling Partial Least Square (SEM-PLS) analysis with the help of SmartPLS version 4.0 software. The research results show that influencer marketing and online customer reviews have a significant influence on purchasing decisions, social media has a significant influence on purchasing decisions, and influencer marketing and online customer reviews via social media have an indirect and significant influence on purchasing decisions
PENGARUH CONTENT MARKETING DAN LIVE STREAMING TERHADAP  IMPULSIVE BUYING PRODUK FASHION DENGAN MEDIASI BRAND AMBASSADOR MELALUI APLIKASI TIKTOK PADA GENERASI Z Anggraini, Melani Putri; Hadita, Hadita; Winarso, Widi
SINERGI : Jurnal Riset Ilmiah Vol. 2 No. 3 (2025): SINERGI : Jurnal Riset Ilmiah, Maret 2025
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/sinergi.v2i3.1003

Abstract

This research aims to analyze the influence of content marketing and live streaming on impulsive buying of products with brand ambassador mediation through the TikTok application on generation z. The research method used is the purposive sampling method by distributing questionnaires via gform to respondents. The data analysis technique in this study used Structural Equation Modeling Partial Least Square (SEM-PLS) analysis with the help of SmartPLS software version 4.1.0.9. The results of the study showed that content marketing and live streaming had a significant effect on impulsive buying, brand ambassadors had a significant effect on impulsive buying, and that content marketing and live streaming through brand ambassadors had a significant effect on impulsive buying.