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Journal : At-Tadbir : jurnal ilmiah manajemen

Penerapan Metode Yield/Revenue dengan RevPar: Studi Pada Hotel and Convention X Anita Swantari; Haryo Wicaksono; Filma Festivalia; Heny Ratnaningtyas
At-Tadbir : jurnal ilmiah manajemen Vol 5, No 2 (2021): At-Tadbir: jurnal ilmiah manajemen
Publisher : Islamic University of Kalimantan MAB Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (796.547 KB) | DOI: 10.31602/atd.v5i2.4439

Abstract

This study aims to determine the application of yield/revenue with RevPAR (Revenue Per Available Room). This type of research is quantitative research. The data analysis method in this study uses the trend analysis method. Data sources were obtained from Hotel X & Conventions in the form of daily hotel reports, revenue management forecast reports and pattern reports from January to December 2018. The results show that Yield/Revenue Management has been implemented well at Hotel X & Conventions Kelapa Gading in 2018 by making a RevPAR estimate that is close to the actual, with the difference between the estimated data and the actual data being only 5.34% to 17%. The highest RevPAR was in August 2018 which was Rp. 585,690,- and the lowest was in February 2018 which was Rp. 474,114. The conclusion of this study is that Hotel X & Conventions Kelapa Gading has implemented yield/revenue management well in 2018 by carrying out RevPAR estimates which are almost in accordance with the actual, with the difference between the estimated data and the actual data.Keywords: Yield/Revenue Management, RevPar(Revenue Per Available Room)
Analisis Pengendalian Piutang Hotel Z Di Jakarta Pusat Haryo Wicaksono; Anita Swantari; Filma Festivalia
At-Tadbir : jurnal ilmiah manajemen Vol 6, No 2 (2022): At-Tadbir: jurnal ilmiah manajemen
Publisher : Islamic University of Kalimantan MAB Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/atd.v6i2.6533

Abstract

The hotel industry is an industry that can support the tourism sector, including one-star to five-star hotels. This study aims to determine the development of receivables collection at Hotel Z Jakarta, where there are many variations of bad debts after 30 days. The research analysis method used is Accounts Receivable Turnover, Average Billing Period, Arrears Ratio, and Billing Ratio. The data obtained from this study uses the observation method of financial data, especially receivables data to analyze receivables in the 2019-2021 annual period to determine the level of receivables turnover on cash receipts. Based on the results of research conducted; The average billing period rate at the Hotel Z Jakarta hotel is still in good condition with an average of 18 days in paying off receivables. There is an increase of 13.48% in receivables collection from 2019-2021.
Customer Satisfaction at Babeh Sadeli Typical Betawi Restaurant Anita Swantari; Filma Festivalia; Haryo Wicaksono; Mimi Enggriani
At-Tadbir : jurnal ilmiah manajemen Vol 7, No 2 (2023): AT-TADBIR: JURNAL ILMIAH MANAJEMEN
Publisher : Islamic University of Kalimantan MAB Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/atd.v7i2.8655

Abstract

This study aims to determine the effect of service quality and facilities on customer satisfaction at Babeh Sadeli Typical Betawi Restaurant. This type of research is descriptive research with a quantitative approach with a simple regression analysis method which is processed with the help of the SPSS program. The population in this study were all visitors who had come to the Betawi Babeh Sadeli Restaurant. At the same time, the sample in this study amounted to 100 respondents. Data collection techniques by distributing questionnaires. The sampling technique used is accidental sampling. The results showed that the quality of service and facilities significantly affected the variable of customer satisfaction. Customer satisfaction. This indicates that the Betawi Babeh Sadeli Restaurant provides quality consisting of security, security, and supervision.