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Syahrul Anwar, Syahrul
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Journal : Building of Informatics, Technology and Science

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User Satisfaction Analysis of Paylater Services Using K-Means Algorithm in Campus Anwar, Syahrul; Hikmawati, Nina Kurnia; Juliane, Christina
Building of Informatics, Technology and Science (BITS) Vol 4 No 3 (2022): December 2022
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v4i3.2533

Abstract

In the 4.0-based digital era, the use of e-commerce is increasing. The convenience provided to e-commerce users is increasingly being considered by companies engaged in e-commerce. Paylater is a fairly new payment method among Indonesian e-commerce, so research is needed to improve the service and satisfaction of e-commerce users, especially those using the paylater payment method. The purpose of this study is to analyze user satisfaction with paylater services using the k-means algorithm on campuses in region 3 Cirebon. This research is also to find out the benefits of paylater used by students. This research is a type of quantitative research using the k-means algorithm to determine the classification of paylater user satisfaction in several e-commerce applications at several universities in region 3 Cirebon which is then clustered. The results of the study show that Cirebon students in the Campus 3 area are satisfied with services from companies or online shops that have paylater payment facilities
Co-Authors ., Rachmatullaily Aden Rosadi Aen, I. Nurul Ahmad Fathonih, Ahmad Ahmad Ridwan Aisah, Putri Maharani Rahma Alif, Muhammad Nur Almurni, Muhammad Furqon Anisa, Mahdania Anwari, Amalia Nur Askarno, Askarno Badarulzaman, Muhammad Hafiz Cahyani, Putri Tri Christina Juliane, Christina Darmawan, Muhammad Abdi Darmawan, Muhammad Abdi Dede Kania Diah Sugiarti, Lilis Didi Sumardi, Didi Dody Prayitno Dona, Dona Dwi Yulianto Eli Suryani Ending Solehudin Faiq, Faiq Faizal, Enceng Arif Faturokhman, Aziz Fauzan . Fauzan Ali Rasyid Fauzi Ahmad Muda Fauziansah, Silvanus Fitrianto, Bambang Fitriyani Fitriyani Hakim , Arief Rahman Hardiati, Neni Hermawan, Dudung Hikmawati, Nina Kurnia Humaira Siti Salma, Shofya I Nurol Aen Ibnu Elmi AS Pelu Imam Muttaqin, Faruqi Jaenudin Jaenudin Jauhari, Moh. Ahsanuddin Jefry Tarantang Juniawan, Egi Adha Koidin Kuraesin, Siti Kusuma, Fajar Ichsan Lena Ishelmiani Ziarahah Madani, Farid Malik, Deden Abdul Mastur, Atep Maulana Hasanuddin, Maulana Mohd Anuar Ramli Muhammad Nuruddien Muhammad Yusup, Rangga munir, dede Najmudin, Deden Najmudin, Deden Ningrum, Novita Ardiyanti Novianti, Erika Nurhikmah, Aulia Nurjaman, Muhamad Izazi Nursamsi, Widia Nurwahid, Arulfalah Prasetia, Riky Prasetiadi, Yan Septiawan Qiftia, Maryathul Ramdani Wahyu Sururie Ridwan, Ahmad Hasan Rifqi Lidzikrirrofiqi, Muhammad Saepuloh, Usep Saiful Anwar Sakinah, Nailus Sephia, Reyhan septiadi, yans Sulistiyo, Budi Supriatna, Encup Syahidin, Rosyad Toto Toto, Toto Yusup Junaedi Zulvia, Ransya Ayu