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This Author published in this journals
All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal Abdimas Imigrasi (JaIM) Journal of Administrative and Sosial Science (JASS) Journal of Mandalika Literature
Virra Wirdhiningsih
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : Journal of Administrative and Sosial Science (JASS)

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Inovasi Administratif dalam Pelayanan Keimigrasian: Menuju Birokrasi Modern dan Responsif Baghitz Hanan; Virra Wirdhiningsih; Sri Kuncoro Bawono
JOURNAL OF ADMINISTRATIVE AND SOCIAL SCIENCE Vol. 6 No. 1 (2025): Journal of Administrative and Social Science
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jass.v6i1.2107

Abstract

This study examines administrative innovations in immigration services, including e-visa systems, biometric-based autogates, online queue management, and foreigner monitoring dashboards. The findings reveal that these innovations improve service speed, transparency, accountability, and public satisfaction. However, challenges such as limited human resource competencies, ICT infrastructure gaps, data security concerns, and bureaucratic resistance hinder implementation. The study also compares best practices from several advanced countries as references for reform. Recommendations focus on strengthening human resources, infrastructure, data security, and change management to sustain digital transformation in immigration services. Further research is suggested to explore socio-economic impacts and emerging technologies in the context of immigration service delivery.
Co-Authors Agung Sulistyo Purnomo Atthariq Nur Aminuddin Baghitz Hanan Ledyana Hanna Basna Sri Kuncoro Bawono Wilda Desramadani Wisnu Widayat