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All Journal Jurnal Dialektika Publik Prosiding Seminar Nasional Ilmu Sosial dan Teknologi (SNISTEK)
Sahat Sianturi
Universitas Putera Batam
Humanities Computer Science & IT Economics, Econometrics & Finance Social Sciences Other

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Pengaruh Inovasi dan Kualitas Pelayanan Terhadap Kepuasan Masyarakat Pengguna Layanan Samsat Drive Thru: Indonesia Timbul Dompak; Sahat Sianturi; Naufal Alfian Supratama
Dialektika Publik Vol. 3 No. 1 (2018): Dialektika Publik
Publisher : Prodi Ilmu Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/dialektikapublik.v3i1.657

Abstract

This study aims to determine the effect of Innovation (X1) and Service Quality (X2) to Satisfaction of Service Users of Samsat Drive Thru (Y). This study uses a quantitative approach by distributing questionnaires to people who are paying vehicle taxes using Samsat Drive Thru service. This research uses 100 accidental sampling technique. The data analysis used is multiple linear regression. The discussion of this research will be obtained from the data processing result from the questionnaire processed with SPSS Version 21. From the results of the data conducted shows the value of coefficient of determination (R2) of 0.617 which means the variable of Innovation and Service Quality able to explain 61.7% variable Satisfaction Users Samsat Drive Service Thru and the rest 38.3% are influenced by other variables not examined in this study. The conclusions from the results of this study indicate that: (1). Partially that Innovation Affects User Satisfaction (t count = 2.396> t table = 1.984); (2). Partially that Service Quality Affects User Satisfaction (t count = 6.352> t table = 1.984); (3). Simultaneously Innovation and Service Quality have a significant effect on User Satisfaction (Fcount = 78,148> Ftabel = 3.09)
Collaborative Governance dalam Pengentasan Kemiskinan di Kabupaten Kulon Progo Lubna Salsabila; Sahat Sianturi; Delila Putri Sadayi
Dialektika Publik Vol. 6 No. 1 (2022): Dialektika Publik
Publisher : Prodi Ilmu Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/dialektikapublik.v6i1.5452

Abstract

Poverty is a complex issue in Indonesia. Both the central and regional governments are making various efforts to address the issue of poverty. According to Regional Autonomy Law No. 32 of 2004, the Central Government delegated authority to regional governments to control affairs in the regions in accordance with the conditions of their individual areas. This study focused on Kulon Progo Regency, which had the highest poverty rate in the Special Region of Yogyakarta when compared to other districts. Because Kulon Progo Regency has favorable geographical circumstances in the agricultural and plantation sectors, the majority of the population is employed in these industries. To address the issue of poverty, the Kulon Progo Regency Government employs an alternative development paradigm. The implementation of the alternative development paradigm program necessitates interactive engagement among the parties involved, necessitating the use of a collaborative governance approach. State actors as well as non-state actors are involved. The purpose of this research is to identify the concept of collaborative governance in poverty alleviation in Kulon Progo Regency. According to the findings of this study, the community as a subject and object/actor is critical in the concept of collaborative governance in poverty alleviation. In order to promote social resilience, the community is meant to be able to produce money on its own through community empowerment
Strategi Pemerintah Daerah Dalam Sosialisasi Kebijakan Pandemi Covid-19 Di Tangerang Selatan Andrean Utama Putra; Lubna Salsabila; Sahat Sianturi
Dialektika Publik Vol. 6 No. 1 (2022): Dialektika Publik
Publisher : Prodi Ilmu Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/dialektikapublik.v6i1.5484

Abstract

The goal of this research is to look into the role of local governments in lobbying for and carrying out any federal policy or program. Concerning the flow of communication from the government to the community, the research that was undertaken explored in great detail the communication that occurred between regional government workers. The descriptive method with a qualitative approach was employed as the research methodology in this study. Furthermore, Edward III's theory was used to investigate the stages of communication and their role in socializing the policy of the Government of South Tangerang City. This data was gathered through interviews, observations, and written documentation. The study's findings revealed that policy socialization is progressing very well through various communication channels such as internet media, printed media, and electronic media. The study also demonstrated that this socialization is going quite nicely. These numerous sorts of socialization media were the principal tools used by the South Tangerang regional government to socialize its varied policies. Another way to socialize was to distribute direct media or socialization to each neighborhood. It is advised that the South Tangerang City Government continue to work to improve their performance in socializing policies so that they will achieve the goals of the policies established in order to build a society that is lawful and orderly in relation to the policies that were made.
Co-Authors Andrean Utama Putra Delila Putri Sadayi Lubna Salsabila Naufal Alfian Supratama Timbul Dompak