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Agusinta, Lira
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Journal : Matra Pembaruan: Jurnal Inovasi Kebijakan

 1 
Inovasi Layanan Call Center 119 Kesehatan Di Indonesia: Problem Kesiapan Aparat Taufiqurokhman; Mam’un Murod; Evi Satispi; Andriansyah Andriansyah; Lira Agusinta
Matra Pembaruan: Jurnal Inovasi Kebijakan Vol 6 No 2 (2022)
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/mp.6.2.2022.95-105

Abstract

This study aims to describe and analyze health service innovations at the Ministry of Health of the Republic of Indonesia in the readiness of the apparatus to serve patients affected by the covid 19 virus. Call center 119 health services are medical emergency services that provide ambulance facilities and the need for a referral hospital for inpatients affected by COVID-19. This study uses the New Public Management (NPM) theory developed by Osborne and Gaebler (1992), which is an improvement from the Old Public Administration marked by the emergence of the concept of managerialism and the need for a new model in public service administration. The benefits of the research are expected to provide constructive input to the Ministry of Health of the Republic of Indonesia, which has made breakthroughs in health services. So that health services are of higher quality by applying the principles of excellent and fast service. The 119 call center service places trained and profesional operators, nurses, and doctors. The research methodology uses qualitative-descriptive, interactive models, creating interactive, deductive situations to obtain accurate data. Primary data sources were taken directly in the field based on interviews with the head of the human resource education center at the Indonesian Ministry of Health, the head of the Covid-19 task force at the athlete’s house, operators, nurses, doctors assigned by the DKI Jakarta Regional Government Health Office. The results show that the call center 119 public health service is a breakthrough in public health services, integrated emergency services, and the speed of medical service actions that can increase the degree and acceptability of health for the community. This public health service is integrated between inpatient home athletes and inpatient hospitals for COVID-19 patients by involving operator officers, nurses, trained and profesional doctors with the assistance of the Indonesian National Army (TNI) and the Indonesian National Police.
Co-Authors A.J Muljadi Aang Gunawan Aang Gunawan, Aang Abdul Ghafar Abdul Ghafar Abdullah Ade Suryobuwono Addini, Fida Fathiyah Adik Moechlis Aisyah Rahmawati Aisyah Rahmawati Aji Endra Nugroho Alfarizi Nasution, Nursery Alfi Kamil Rafi Ananda, Candra Andri Primadi, Andri Andriansyah Andriansyah Ariohadi, Mohammad Wisanggeni Aswanti Setyawati Berliana, Dhana Budi Karyono, Aris Budiman, Cecep Cecep Pahrudin Cecep Pahrudin Cecep Pahrudin, Cecep Datonabolon Datonabolon Dian Artanti Arubusman Dian Artanti Arubusman, Dian Artanti Dian Octaviani, Reni Dida Nurhaida Dinar Dewi Kania Djabutafuan, Abdul Azis Gani Djamal Subastian Dwi Haryanto Dwi rahayu Dwi Yulika Edhie Budi Setiawan Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Edi Abdurachman Edwin Lermatan, Esternilus Endang Sugiharti Euis Saribanon, Euis Evi Satispi Fachrial, Peppy Fahrial, Peppy Fajar Ardhi Gibran febriyanti febriyanti Ghaddafi, Muhaiminul Hadi Setyabudi Pramono Hakim, Muhammad Wildanul Hanifah Hanifah hanifah hanifah Haris Haris, Haris Hasanah, Khaimatul Heni Pujiastuti HM. Thamrin Ikhsan, Ridho Bramulya Imat Rakhmatillah Intan Pawreski Jermanto Setia Kurniawan Jermanto Setia Kurniawan, Jermanto Setia Juhri, Apsada Juliater Simamarta Khansa Khairunnisa Koesmariadi, Fransiska Agustina Latifah, Alfi Lesse, Johan Mamun Murod Maolani, Rukaesih Achmad Marthaleina Ruminda Sitorus Masjraul Hidayat Matagiwa, Parabil Muhammad Thamrin Mulyadi Mulyadi Nofrisel Nofrisel Nur, Yunitha Ardiana Nurul Hidayati Octora, Theresye Yoanyta Okin Ringan Purba Olfebri Olfebri, Olfebri Peppy Fachrial Prasada Ricardianto Prasadja Ricardianto Prasadja Ricardianto, Prasadja Primadi Candra Susanto Purba, Okin Ringan Purwoko, Harry Putra, Derry Herlasetyadi Raden Didiet Rachmat Hidayat Raden Didiet Rachmat Hidayat Rafi, Salahudin Reza Fauzi Jaya Sakti Reza Fauzi Jayasakti Rully Indrawan Ryan Firdiansyah Suryawan Sandriana Marina Saputro, Sarwono Hadi Sarinah Sarinah SATISPI, EVI Sembiring, Honny Fiva Akira Sembiring, Rinawati Sholihah, Sita Aniisah Sita Aniisah Sholihah Sitanggang, Rohana Siti Fatimah Siti Maemunah Soekirman, Atong Sudjanadi, Sudjanadi Sugiyanto - Suharto Abdul Majid suryawan, ryan firdiansyah Suryobuwono, Abdullah Ade Taufiqurokhman TAUFIQUROKHMAN, TAUFIQUROKHMAN Theresye Yoanyta Octora Tohir, Muhammad Vica N Harahap Wahyu Wibowo Wahyudi, Dardi Wildan Wildan Wildan, Wildan Wynd Rizaldy Yana Tatiana Yana Tatiana, Yana Yosi Pahala, Yosi Yuliantini Yuliantini Yuliantini Yuwono Dwisilo Sucipto Zaenal Abidin Zahroni, Zahroni Zulkifli Zulkifli