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All Journal Jurnal Manajemen Dirgantara Profit: Jurnal Manajemen, Bisnis dan Akuntansi Student Scientific Creativity Journal Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen Dan Bisnis Ebisnis Manajemen Indonesian Journal of Social Sciences, Policy and Politics (IJSSPP)
Amelia Puspa Tamara
Unknown Affiliation
Arts Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Transportation

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Journal : Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset

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Tanggung Jawab Perusahaan Angkutan Udara terhadap Keterlambatan dan Pembatalan Penerbangan : (Studi Kasus pada Maskapai Super Air Jet) Andin Egi Lestari; Amelia Puspa Tamara
Lokawati : Jurnal Penelitian Manajemen dan Inovasi Riset Vol. 3 No. 4 (2025): July : Jurnal Penelitian Manajemen dan Inovasi Riset
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/lokawati.v3i4.1940

Abstract

Passengers or users of air transportation services are increasingly experiencing flight delays and cancellations. Where the Super Air Jet airline experienced damage resulting in flight cancellations, which resulted in passengers experiencing losses in terms of both material and time. This study aims to determine how air transportation is responsible for flight delays and cancellations at the airport. This study uses a qualitative method, where this study is descriptive. Data collection in this study was through interviews, observations and documentations in the field. The results of this study indicate that air transportation is required to provide passengers with rights, namely compensation in accordance with applicable provisions in the form of food and drinks and Rp. 300.000,00 (three hundred thounsand rupiah). However,in practice passenger rights are not in accordance with receiving compensation provided by the airline. This study concludes that there must be supervision, law enforcement and firmness so that passenger rights can be protected and receive optimal justice in the world of aviation.
Co-Authors Ajeng Puspa Marlinda Andin Egi Lestari Arif Rakhman Maulana Krismanto Krismanto Preti Sinta Syaftin Anggriani Yohana Arifa ZAIDAN SABILUDDIN