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Journal : JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area

Synergy of Public Relations and Hospital Management for Healthcare Delivery: A Study of Selected Hospitals in Delta State Ivwighren, Hannah Emuobosa; Egbi, Toju
JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik UMA (Journal of Governance and Political UMA) Vol. 12 No. 2 (2024): JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik UMA (Journal of Governance
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jppuma.v12i2.13277

Abstract

This study explores the relationship between public relations (PR) strategies and hospital administration in Delta State, Nigeria. Using a mixed-methods approach, the study investigates how PR tactics are integrated into daily operations, their impact on healthcare services, stakeholder involvement, patient satisfaction, and overall perception of healthcare facilities. The sample consisted of 400 patients and staff from three selected hospitals. Data was collected through a questionnaire and interviews with hospital executives, public relations specialists, and key stakeholders. Interviews with hospital executives, public relations specialists, and key stakeholders on managing the hospitals' reputation and public image are used to collect qualitative data. Findings show that PR strategies are significant for communicating hospital policies and can be easily incorporated into daily practice without disrupting operations. It was also revealed that clear communication through PR practices can translate to better patient expectations and understanding, providing a better experience. The study recommends that feedback mechanisms be applied to patients and staff to make it easy for hospitals to determine challenges and the impact of PR strategies and even integrate improvements. The study is significant to healthcare administration and public relations, and it will show how these two industries might work together to enhance healthcare delivery and patient happiness for healthcare administrators in Delta State.
Dampak Media Sosial untuk Partisipasi Politik dan Keterlibatan Sipil di Delta State Oghiagbepha, Oghenekevwe; Okwuokei, Vivian Chekube; Ivwighren, Hannah Emuobosa
JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik UMA (Journal of Governance and Political UMA) Vol. 13 No. 1 (2025): JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik UMA (Journal of Governance
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jppuma.v13i1.14274

Abstract

This study investigates the influence of social media on political involvement and public involvement activities throughout Delta State alongside its capacity to expedite immediate information distribution public discussions and community organization. According to the Uses and Gratifications Theory, individuals select their social media engagement through personal objectives and political beliefs. Ethiope East and Ethiope West are the main focus while Isiokolo and Oghara town were specifically selected as the population for the study. A sample size of 400 participants revealed that participants follow political news on social media platforms. A structured questionnaire was distributed electronically and in hardcopies to collect data on social media usage patterns, political participation, and civic engagement levels. The data analysis was done using descriptive and inferential statistics as Spearman Rank was used to test the hypothesis. The analysis showed that political accessibility depends on cultural collectives together with political capacity, social constraints, education, and economic background. It is recommended therefore that governments, academic institutions, and civil society organisations should create programs to teach citizens how to differentiate between reliable political information and false information, guaranteeing responsible and informed civic engagement by improving their critical thinking and digital.