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Journal : Journal of Information System, Applied, Management, Accounting and Research

ANALISIS PERSEPSI MASYARAKAT MENGENAI KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS BIHBUL Rengganis, Shabira Arba; Marselina, Resya Dwi
Journal of Information System, Applied, Management, Accounting and Research Vol 9 No 3 (2025): JISAMAR (Journal of Information System, Applied, Management, Accounting and Resea
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/jisamar.v9i3.1896

Abstract

The quality of health services is an important factor in increasing public trust and satisfaction towards health facilities. This research aims to analyze public perceptions regarding the quality of service at the Bihbul Health Center, Bandung Regency. The research method used is a qualitative approach. Through descriptive analysis method, data collection is obtained through observation, interview, and documentation. The research results show that most of the people are satisfied with the health services provided, especially in the aspects of professionalism of medical personnel and the completeness of facilities. However, there are still several obstacles that need to be fixed, such as long waiting times and less efficient administrative procedures. However, health services at the Bihbul Health Center are still running optimally, and improvement efforts continue to be made to increase public satisfaction.
ANALISIS PERAN KEPEMIMPINAN DALAM MENINGKATKAN KINERJA KARYAWAN DI DE’TUIK RESTO & WEDDING VENUE ANALYSIS OF THE ROLE OF LEADERSHIP IN IMPROVING EMPLOYEE PERFORMANCE AT DE'TUIK RESTO & WEDDING VENUE Nursari, Dessy; Marselina, Resya Dwi
Journal of Information System, Applied, Management, Accounting and Research Vol 9 No 3 (2025): JISAMAR (Journal of Information System, Applied, Management, Accounting and Resea
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/jisamar.v9i3.1891

Abstract

This study aims to analyze the role of leadership in improving employee performance at De’tuik Resto & Wedding Venue. Using a qualitative approach with descriptive analysis methods, this study collected data through observation, interviews, and documentation. The results of the study indicate that leadership at De’tuik Resto & Wedding Venue has a significant role in building work discipline, motivation, and team effectiveness. The participatory leadership implemented allows for more open communication, so that employees feel more appreciated and motivated to increase productivity. In addition, factors such as granting authority, clear division of tasks, and consistent guidance also contribute to improving employee performance. However, there are several challenges that still need to be overcome, such as variations in the level of initiative between employees and the effectiveness of leader communication in conveying new policies. Overall, the leadership implemented at De’tuik Resto & Wedding Venue has had a positive impact on employee performance.